Help Scout is unlike other SaaS companies. We’re a B-Corp that has achieved the trifecta: We care about the Product, the Customer, and the Employee. With over 12,000 happy customers who consistently rate us above the competition in NPS ratings; our employees believes in the vision and the remote-first culture; and a customer-friendly product that has 99.99% up-time, Help Scout pursues excellence in all three domains.
Over the last 10 years, we’ve seen consistent growth as a company and in 2022 we’re looking to accelerate that growth by expanding our sales team. We’re looking for real go-getters who see a target and want to demolish it. We are looking for individuals who want to be part of a sales team who cares about their customers and knows that the best way to serve them is by being a product and industry expert who can guide them to the right outcome.
Help Scout is a fully remote company and has been for the last 10 years. We’ve figured out how to onboard employees the right way and we know how to generate a close-knit team even when spread out across the globe. Come take a look.
About the role
- Most of your time will be spent positioning the value of Help Scout with stakeholders through demos, email and phone. There’s a reason we call you a trusted advisor– this is less about the hard sell and more about having the product knowledge, passion and people skills to help the prospect make the best decision for their needs.
- Effectively manage a pipeline of inbound opportunities so that you can consistently drive revenue for Help Scout and strong ROI for our customers.
- Become an expert in assessing the use case of the prospect and customizing your presentation based on the prospects company size, industry and desired customer support experience.
- Proactively report on learnings and valuable feedback to the product team so that we can improve the product and prioritize the right projects.
- A deep knowledge on the evolving Help Scout product and understand the nuances of how it can be used so that you’re able to support prospects accordingly.
- Responsible for hitting sales metrics of success as well as providing timely and accurate forecasts and clear visibility into revenue performance.
- Please note that at this time, we are only able to hire in the following locations: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, Norway.
About you
- You are a top performer in an inside/mid-market sales role with 2+ years experience closing net new logos (SaaS experience is a bonus but not required).
- You have a track record of achieving or exceeding sales quota.
- You are in sales because you are self motivated and driven to succeed. You love winning and helping your customers achieve their goals.
- You are naturally curious and have a history of learning new things quickly. This is especially important in a remote company like Help Scout, as you won’t always have people nearby that you can talk to and learn from.
- You are excited to be using consultative sales strategies in a competitive market.
- You are highly organized and able to manage several responsibilities at once with little oversight.
- You have experience tracking all of your sales activity and reports in a customer relationship management software(Salesforce preferred but not required).
- As the primary point of contact and a trusted advisor, you’re happy to wear several hats: sales, support, customer success. Over the course of onboarding, you may be point person on any one of them, mobilizing your team mates for support.
Above all, you’re an entrepreneur and are excited by the prospect of building your business and hitting your quarterly and annual goals.
JOB IS EXPIRED.