Remote Customer Success Strategist (18 views)

June 1, 2023
Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

FeedOtter’s mission is to make it easy for marketers to email their web-based content via their existing marketing automation and email software.
You will be our head customer strategist ensuring present and future users have an amazing, frustration-free experience using the FeedOtter application from setup to go-live.

A Day-in-the-Life:
  • Holding training sessions and workshops with clients and sharing knowledge on how best to use our products.
  • Reviewing customer usage and pro-actively reaching out to help customers get the most out of of their subscription.
  • Making small changes to the HTML & CSS of user’s email code.
  • Learning our customer’s use case to be able to advise them on marketing and emailing strategies related to our product.
  • Conduct follow-up email campaigns to encourage trial users to convert to paid accounts. This is light “inside sales” where again the focus is providing the customer with a great solution to their pain point. On occassion you will send sales proposals and follow-up to bring new customers on-board.

A Successful Strategist will:
  • Be self-driven
  • Exude positive energy and have the ability to turn negative in positive
  • Build strong relationships with customers
  • Ask great questions and get clear on customer goals before proceeding
  • Work well with marketers & business leaders at all levels of an organization
  • Be able to learn new technologies and software products quickly
  • Teach others and break down technical concepts
  • Be able to Google (or chatGPT) their way out of just about anything
  • Have a desire to learn new things and software skillsets
  • Possess basic knowledge of HTML and CSS and be willing to learn more advanced concepts related to HTML email

Bonus Points for the following experience:
– Marketo, HubSpot, Pardot, Salesforce Marketing Cloud, Oracle Eloqua
– Dreamweaver
– HTML and CSS
– Active in an email community
– Have experience with email builder tools internal or external such as BEE

Position Details:
  • Remote position
  • $65,000 Annual Salary
  • 21 days of paid time off
  • Fully paid health/dental benefits