Remote Technical Support Specialist (14 views)

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will be responsible for providing technical support to our clients, resolving technical issues related to both hardware and software, and ensuring customer satisfaction. This position requires a deep understanding of Zoom, Apple and PC hardware, and Google Suites, as well as excellent customer service skills.

 

Key Responsibilities:

Provide technical support to clients via phone, email, or chat

Troubleshoot technical issues related to hardware and software, including Zoom, Apple and PC hardware, and Google Suites

Diagnose and resolve technical issues promptly and accurately

Work with customers to understand their needs and provide appropriate solutions

Document customer interactions and technical issues using ticketing systems

Escalate complex technical issues to appropriate teams for resolution

Educate customers on best practices for using hardware and software

Stay up-to-date with the latest trends and developments in technology

 

Requirements:

Proven experience in technical support, preferably in a customer-facing role

Strong knowledge of Zoom, Apple and PC hardware, and Google Suites

Excellent customer service and communication skills

Ability to diagnose and resolve technical issues quickly and accurately

Strong problem-solving skills

Familiarity with ticketing systems and customer support software

Ability to work well in a team environment

Ability to multitask and manage multiple customer inquiries at once

Availability to work flexible hours, including weekends and holidays as needed

 

Education and Certifications:

Relevant certifications in Zoom, Apple, and/or Google Suites are a plus

 

This is a full-time position with competitive compensation and benefits. If you are passionate about technology and enjoy helping customers, we encourage you to apply for this exciting opportunity.