Remote Technical Support Specialist (14 views)

San Francisco
May 23, 2023
Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will be responsible for providing technical support to our clients, resolving technical issues related to both hardware and software, and ensuring customer satisfaction. This position requires a deep understanding of Zoom, Apple and PC hardware, and Google Suites, as well as excellent customer service skills.
Key Responsibilities:
Provide technical support to clients via phone, email, or chat
Troubleshoot technical issues related to hardware and software, including Zoom, Apple and PC hardware, and Google Suites
Diagnose and resolve technical issues promptly and accurately
Work with customers to understand their needs and provide appropriate solutions
Document customer interactions and technical issues using ticketing systems
Escalate complex technical issues to appropriate teams for resolution
Educate customers on best practices for using hardware and software
Stay up-to-date with the latest trends and developments in technology
Proven experience in technical support, preferably in a customer-facing role
Strong knowledge of Zoom, Apple and PC hardware, and Google Suites
Excellent customer service and communication skills
Ability to diagnose and resolve technical issues quickly and accurately
Strong problem-solving skills
Familiarity with ticketing systems and customer support software
Ability to work well in a team environment
Ability to multitask and manage multiple customer inquiries at once
Availability to work flexible hours, including weekends and holidays as needed
Education and Certifications:
Relevant certifications in Zoom, Apple, and/or Google Suites are a plus
This is a full-time position with competitive compensation and benefits. If you are passionate about technology and enjoy helping customers, we encourage you to apply for this exciting opportunity.