Job Type: Full Time

Location:

About the Role

As a Reservations Agent, you will be part of our team supporting corporate clients, group bookings, and individual requests. You’ll handle enquiries primarily via email and phone, ensuring a smooth and professional booking process. This role is ideal for someone who thrives in a structured, detail-oriented environment and enjoys contributing to seamless guest experiences without working directly at the front desk.

Your key responsibilities:
Handle incoming corporate and group enquiries via email and phone in a timely and professional manner
Create and send tailored offers using our online quotation tools
Process and manage requests for group bookings, ensuring accuracy and clear communication
Liaise closely with Guest Support, Operations, Revenue Management, and Finance to ensure consistent and accurate information flow
Maintain updated records in our reservation and CRM systems

About You

We welcome applicants from a variety of backgrounds even if you don’t meet every requirement. What matters most is your motivation, professionalism, and willingness to learn.

Our ideal candidate has:
Excellent written and verbal communication skills in both English and German (C1 level required)
At least 1 year of experience in hotel reservations, front office, or a similar hospitality function
A meticulous attention to detail and a commitment to operational excellence
A customer-first mindset and a passion for delivering outstanding service behind the scenes
Strong organizational skills, able to manage multiple enquiries and priorities effectively
A team-oriented attitude and the ability to thrive in a collaborative work environment

The post Reservations Agent – Remote (German & English Speaking) (m/f/d) appeared first on Remote Work Ukraine.