Job Type: Full Time

Location:

Headquarters: Anguilla

URL: http://sparixglobal.com

Job Title – MSD 365 Customer Relationship Management (CRM) Lead
Experience Required – 10+ Years
Timezone – EST (Approx 6:30 PM IST to start, 8 hours a day)
Work Mode: Remote

Description of Duties

• Study and understand the PTC’s current, plus desired, Microsoft CE application, configurations, and technologies.
• Coordinate changes and designs to the CBOS and UBOS, plus the PTC’s other technologies, ensuring they meet PTC’s needs and follow standards and policies.
• Architect and build a roadmap for delivery.
• Assign work and manage and mentor a team of CRM and full stack developers.
• Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project.
• Advise PTC leadership on current trends in Microsoft CE applications and functionalities.
• Act as a subject matter expert and represent the PTC in meetings and reports with stakeholders.
• Raise concerns and potential issues to PTC leadership with sufficient detail for decision-making.
• Architect, and Develop Microsoft CE customizations and configurations to meet PTC’s functionality needs.
• Support integrations with middleware, ERP systems, payment gateways, phone systems, etc., which are part of the UBOS ecosystem.
• Act as an expert for Data Migration to Microsoft CRM.
• Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the PTC. This documentation shall follow the format and / or templates as instructed by the PTC.
• Develop and maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all PTC standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties as related to this position and role and assigned by the PTC.

Minimum Experience

• 10 years of Microsoft CE application software systems implementation experience.
• 10 years of experience developing CRM applications using .Net, JavaScript, Python, React, SSIS, Reporting Services.
• 5 years as a Microsoft certified FastTrack solution architect for business applications.
• 2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications.
• Delivered 2 projects as a certified FastTrack project for Business Applications.
• Delivered 1 successful implementations leveraging AI technologies to enhance customer service operations, including Development and implementation of AI-driven chatbots and virtual assistants, Leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment.
• Hands-on experience with Dynamics Contact Center solution deployment, including ability to manage and optimize communication processes, improving efficiency and customer satisfaction.
• Conducted training sessions on AI tools and Dynamics Contact Center features, ensuring team members are proficient and up-to-date with the latest technologies.
• Proven implementation experience in Data Migration to Microsoft CRM from other non-COTs account management systems.
• Proven implementation experience in developing integrations with ERP systems and data repositories.
• Implemented high-volume contact center applications, including CRM, Portal, and Mobile Apps for customer service, Natural Language Interactive Voice Response (IVR), ChatBOT functions enabled.
• Strong understanding of Human Centered Design Approach for product development
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint.
• Proficient in the Microsoft ADO Testing Module.
• Equivalent combination of education and/or experience may be accepted.

Required Skillset

• The ideal candidate will be a certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect.
• Must have at least 10 years of expertise in Microsoft CE application development as a lead developer and/or architect.
• Strong proven technical experience in developing and deploying multiple cutting-edge technology solutions using D365 CE and Power Platform and leveraging AI and Machine Learning to build business applications to streamline customer experience.
• Integration experience in an event driven de-coupled architecture, with SAP ERP for pricing, billing, and financial integrations, with payment gateways for real-time payment processing, including digital wallets and peer-to-peer payment methods, with social media, Natural Language IVR, ChatBOT, and contact center systems in an omnichannel environment.

Desired Skillset

• Additional beneficial skills include:
  • Enterprise Business Solutions, specifically SAP projects.
  • ITIL / ITSM practices and methodologies.

Certifications / Education

• Bachelor’s degree in business management or information systems. Equivalent combination of education and/or experience may be accepted.
• Microsoft MVP for the award category of Business Applications and the technology area of Customer Experience, and/or Power Apps, and/or Copilot Studio.
• 5+ years as a Microsoft-certified solution architect for business applications.
• Azure AI Fundamentals certification or similar AI or Machine Learning certifications.
• Microsoft Dynamics-related certifications.
• Equivalent combination of education and/or experience may be accepted.

While sharing the profile of your resource, share the updated LinkedIn ID’s of candidates aligned with the CV and the skill matrix table mentioned below, too

Technology / Skill Area

Candidate Experience (Years)

Self Rating (Out of 10)

1

Overall Years of Experience

2

Relevant Experience

3

Microsoft Dynamics 365 CE / Microsoft CE

/10

4

D365 CE Application Development / Architecture

/10

5

Microsoft Power Platform

/10

6

FastTrack Solution Architect Business Applications

/10

7

.NET Development

/10

8

JavaScript

/10

9

Python

/10

10

React

/10

11

SSIS

/10

12

SSRS / Reporting Services

/10

13

Azure AI Services / Machine Learning

/10

14

Copilot / AI-driven Chatbots / Virtual Assistants

/10

15

Dynamics 365 Contact Centre

/10

16

Data Migration to Microsoft CRM

/10

17

ERP Integration / SAP ERP

/10

To apply: https://weworkremotely.com/remote-jobs/sparix-global-msd-365-customer-relationship-management-crm-lead-1

The post MSD 365 Customer Relationship Management (CRM) Lead appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Headquarters: Argentina

URL: http://evopoint.io

¡Buscamos talento Microsoft Dynamics 365 para unirse a EvoPoint!

Estamos ampliando nuestro equipo de Enterprise Platforms y queremos sumar profesionales con experiencia en:

 Dynamics 365 Customer Engagement CE / CRM

 Dynamics 365 Finance & Operations (F&O)

Buscamos perfiles que combinen conocimiento de Dynamics 365 + entendimiento de procesos de negocio, capaces de participar en proyectos de consultoría e implementación desde el levantamiento de requerimientos hasta la configuración, integración, pruebas, despliegue y mejora continua de las soluciones.

Para CRM / Customer Engagement, nos interesa experiencia en áreas como:

• Dynamics 365 Sales y Customer Service
• Power Platform, Power Apps, Power Automate y Dataverse
• Procesos de ventas, servicio y customer journey
• Configuración, automatizaciones, datos e integraciones

Para Finance & Operations, buscamos experiencia en:

• Dynamics 365 Finance y Supply Chain Management
• Procesos financieros, operativos y de cadena de suministro
• Procure-to-pay, order-to-cash, record-to-report e inventarios
• Reporting, datos maestros, migraciones e integraciones

Más que ejecutar configuraciones, buscamos personas con capacidad para entender el problema, proponer soluciones, trabajar con clientes y llevarlas a implementación.

To apply: https://weworkremotely.com/remote-jobs/evopoint-solutions-dynamics-365-ce-crm-f-o

The post Dynamics 365 CE/CRM & F&O appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Headquarters: Egypt

URL: http://prospexcrm.xyz

ProspexCRM is seeking an experienced and dynamic Recruiter to join our team. This role focuses on hiring top talent for Engineering, IT, Operations, and other specialized positions. The ideal candidate will have a proven track record of identifying, attracting, and placing high-caliber professionals in technical and operational roles.

Key Responsibilities

Manage end-to-end recruitment processes for Engineering, IT, Operations, and other specialized roles, including job posting, sourcing, interviewing, and onboarding.

Develop and maintain a robust pipeline of qualified candidates using various sourcing methods, including social media, job boards, and networking events.

Collaborate with hiring managers to understand position requirements, team dynamics, and organizational needs.

Conduct thorough screening and evaluation of candidates to assess technical and cultural fit.

Utilize data-driven recruitment strategies to track metrics and improve hiring efficiency.

Build strong relationships with candidates, ensuring a positive candidate experience throughout the hiring process.

Stay updated on industry trends and best practices to effectively attract top talent in competitive markets.

Partner with internal teams to create and implement strategies to promote employer branding and improve recruitment processes.

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or a related field.

Minimum of 3-5 years of recruitment experience, with a focus on Engineering, IT, Operations, or similar fields.

Strong understanding of technical roles and industry-specific hiring practices.

Proficiency with Applicant Tracking Systems (ATS) and recruitment tools.

Excellent communication, interpersonal, and organizational skills.

Ability to manage multiple priorities and work in a fast-paced, dynamic environment.

Demonstrated ability to build and maintain strong relationships with candidates and internal stakeholders.

To apply: https://weworkremotely.com/remote-jobs/prospex-crm-technical-recruiter

The post Technical Recruiter appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Headquarters: Hungary – Budapest

URL: http://veeva.com

To apply: https://weworkremotely.com/remote-jobs/veeva-systems-it-lead-consultant-service-delivery-lead-cloud-crm-remote

The post IT Lead Consultant / Service Delivery Lead – Cloud CRM (Remote) appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Our Culture

Quantum Metric’s number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work – from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

About the Role

As an Enterprise Solutions Engineer (EMEA) at Quantum Metric, you will serve as a trusted technical advisor supporting complex, high-value sales opportunities across the region. Working in close partnership with Enterprise Account Executives, you will engage with large, multinational organizations to help them transform how they understand and optimize digital customer experiences.

In this role, you will guide the technical strategy for enterprise deals, aligning Quantum Metric’s platform with strategic business initiatives. You will connect with diverse audiencesfrom digital and product teams to C-level executivespositioning Quantum Metric as a critical component of enterprise digital transformation.

Responsibilities

• Strategic Advisory: Guide the technical strategy for enterprise sales cycles across EMEA, from initial discovery to closing.

• Solution Design: Create tailored demonstrations and narratives that align Quantum Metric’s platform with high-level business outcomes.

• POC Execution: Lead complex proof-of-concepts, defining success criteria and quantifying measurable business value.

• Technical Architecture: Translate customer needs into scalable solution architectures and clear value propositions.

• Cross-Functional Partnership: Collaborate with Account Executives on deal orchestration and coordinate with Product/Engineering to ensure smooth post-sales onboarding.

• Market Influence: Support RFP responses and provide structured customer feedback to influence the product roadmap.

Requirements

• Linguistic Skills: Proficiency in English and Italian; additional European languages preferred.

• Experience: 4+ years in Enterprise Pre-Sales/Solutions Engineering within the SaaS or software sector.

• Sales Acumen: Proven success supporting complex, multi-layered sales cycles for large enterprise organizations.

• Stakeholder Management: Ability to engage both technical teams (architects/developers) and C-suite executives (CIO/CDO).

• Technical Depth: Hands-on experience with web technologies (JavaScript, HTML, CSS) and ROI-based solutioning.

• Communication: Exceptional storytelling and presentation skills tailored for diverse corporate environments.

• Agility: Strong organizational skills to manage multiple strategic deals and a willingness to travel 2530% across EMEA.

Preferred Qualifications

• Experience in Digital Experience Analytics or CXM platforms.

• Familiarity with agentic AI, enterprise data architecture, or tagging strategies.

• Background in high-growth SaaS or digital transformation consulting.

60,000 – 80,000 a year

60,000 – 80,000 EUR basic + variable

Recruitment Process

Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.

– Recruiter Screen (30 minutes) – Take-Home Skills Assessment (30 minutes) 

– Hiring Manager Interview (30 minutes)

– Demo (60 minutes) – Presentation (60 minutes)  – In-person interview (30-90 minutes, subject to interviewer availability) 

– CEO Interview (30 minutes)

 Perks & Benefits

One time Home-Office Stipend – upon hire

Monthly Business Expense Stipend

Stock Options

Employee Lead Referral Program

Internal Lead Referral Program

Company-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)

Flexible Schedules

Work From Home

MacBook and awesome swag delivered to your door

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

QM-funded Restaurant Vouchers

Private Medical Insurance – 100% Employer Paid, Cover for employees and family, Includes routine dental care

Encouraging and collaborative culture

About Quantum Metric

As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.

Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. 

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy:  https://www.quantummetric.com/legal/applicant-privacy-policy/

#LI-REMOTE #BI-Remote

The post Solutions Engineer – (Italian Speaking) appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

MGID is a global native advertising platform that helps brands reach unique local audiences at scale. At MGID, we empower brands and publishers to collaborate transparently through our privacy-first targeting technology. This enables advertisers to drive performance and awareness while allowing publishers to retain and monetize their audiences. Today, we’re creating innovative technologies, and with your help, we aim to reach even greater heights.

As a Customer Support Engineer, you will have a chance to join our Support team and provide a high-level technical support of MGID system.

What You’ll Do:

• Technical support via chat and email

• Investigating and solving issues related to different products

• Debug and troubleshooting integrations

• Preparing and running queries in DB

• Widgets Design

Who You Are:

You possess an expertise with:

• Linux shell

• MySQL

• Bug Tracking Systems (Youtrack, Jira, etc.)

• HTML5/CSS3/JS 

• RestAPI

Will be a plus:

• Any programming language

Language proficiency:

• Intermediate+ English level

• Native Ukrainian

The post Junior Customer Support Engineer appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

As a Gaming Support Agent at 5CA, you’ll handle customer support issues for an assigned game studio. You’ll help players with account and technical issues and resolve purchase- and gameplay-related queries. You’ll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You’ll stay on top of the client’s newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

About you

• You speak Japanese at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)
• You have in-depth gaming knowledge and love anything related to video games
• You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
• You are a fast learner, take initiative and excel at troubleshooting
• You have a dedicated quiet workspace located within your residence
• (Optional) Experience in a Customer service environment is a plus. 

Technical requirements

• A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms, internationally
• A minimum of 8 GB RAM
• Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer
• A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)
• A GPU with a G3D Rating of 4806, like GTX 760, or stronger
• A smartphone usable for two-factor authentication that runs at least:
  • Android 10.0 or newer
  • Apple iOS 16.0 or newer

We offer

• The flexibility to work 100% remotely with no wasted commute time and travel costs
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
• A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages – where we celebrate everyone’s uniqueness
• Innovative digital tools and comprehensive training, with access to our library of online training courses
• Various learning and career development initiatives throughout the year
• Fun employee engagement activities and participation in 5CA employee-lead communities

The post Japanese / English Gaming Support Agent appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Headquarters: United States

URL: https://townweb.com

Senior Support Engineer

Town Web · HeyGov · ClerkMinutes. Remote, Central US hours. $85,000 to $105,000 a year. Open to candidates in the United States, Canada, the United Kingdom, and Ireland.

About us

We make municipal software built for clerks: websites residents can use, forms and payments that replace stacks of paper, and meeting minutes drafted after every meeting. More than 1,300 local governments rely on us, from counties and cities to villages and towns. We have local government clients in almost every state in the U.S.

Our clients are municipal clerks and the government teams around them. They keep city hall running and rarely get thanked for it. Your job is to make working with us the easy part of their week.

The role

This is the senior seat on our Client Success team. We are hiring you to raise the standard of our support: fix what is broken, write down how it should work, and show what great looks like.

Our AI agent now answers repeatable, well-documented questions. What is left is the work that only a person can do: own a client’s problem from the first message to the confirmed fix, build a relationship a clerk trusts, and turn what you learn into better documentation and a better product.

This is not a ticket-closing job. Think of a great 5-star hotel that puts slippers by the bed before you ask. We want a clerk to finish a conversation with you and tell the clerk in the next town about the great experience they had. If that takes three calls, take three calls.

It is also a technical job. You will work with our developers every day. When something breaks, you work out where it lives before anyone else has to. Is the problem on the events calendar on the client’s homepage, or in the calendar widget embedded on a department page? Is the wrong speaker name only in the transcript, or is it also in the finished minutes? You reproduce it, write it up so a developer can act without a follow-up question, stay on it until it ships, and tell the client yourself.

You need both halves. A brilliant troubleshooter who is short with a clerk will not work here. Neither will a lovely person who forwards every problem to a developer.

Your first 90 days

• Learn all of our products well enough to teach them
• Take over every open escalation and close or schedule each one
• Rebuild the path from support to our developers so nothing leaves the queue untracked
• Find the ten questions clerks ask most and fix each at the source: an article, a Fin answer, or a product change

What you will do

Raise the standard

• Design how issues move from support to developers, and keep that path working
• Set the bar for replies, calls, and write-ups, and coach teammates by example
• Turn what you fix into playbooks the team and Fin can follow

Delight clients

• Make every interaction feel personal, warm, and unhurried, especially for less technical users who would rather talk to a person than read a help article
• Step in when the AI agent or the documentation is not enough, and make sure the client feels heard and helped, not processed
• Treat client sentiment as the real measure of success, not ticket speed
• Look for small moments to go above and beyond, and share what works so it becomes how the whole team operates

Own the problem from start to finish

• Be the named person on an account when things go wrong: one owner, one plan, regular updates, until the client says it is fixed
• Step in early when an account shows strain (repeat tickets, a rough launch, a frustrated message) and run the recovery. Get on a call, write down what is open, set dates, follow through
• Make sure nothing sits untracked once it leaves the support queue

Diagnose, then escalate

• Work out which product and which layer an issue lives in before you hand it to a developer
• Reproduce it, capture the steps with screenshots or a recording, and file it in Linear with everything a developer needs
• Check on your open Linear issues, chase what is stuck, and confirm the fix with the client
• Use Claude, connected to our code repository, to trace where a behavior comes from. For small, well-understood fixes, draft the change for a developer to review

Knowledge base and AI support

• Inherit and maintain the help center for all of our products. It is what our AI agent (Fin, in Intercom) answers from
• Write and improve articles from real, recurring questions, on a weekly rhythm measured against live ticket volume
• Write troubleshooting guides that separate look-alike problems, so the next person, or Fin, can tell them apart
• Tune Fin: review where it failed, fix the article, and teach it to ask a clarifying question when a request could mean two things
• Record short training videos so clients can learn at their own pace

Support and onboarding

• Handle the conversations Fin cannot resolve across Town Web (websites), HeyGov (forms, payments, reservations, campaigns), and ClerkMinutes (agendas, transcripts, minutes)
• Help new clients through onboarding with the projects team so they reach value quickly
• Talk with clerks by phone and video every week. Get on a call whenever a situation needs a human voice

Account care

• Build real relationships with your assigned accounts
• Understand what each client is trying to accomplish, what they use, what they do not know we offer, and where they will need help before they ask
• Run proactive, recurring check-ins instead of waiting for tickets. For example, reach out a few weeks after go-live to review how their forms are performing
• Use product usage data to spot clients who are not getting full value yet
• Meet clients in person. Join us at clerk conferences and marketing events a few times a year. We cover all travel & lodging expenses

Spot opportunity

• Tell clients about services they do not use yet (digital forms, payments, .gov domains, accessibility, training) without it feeling like a pitch
• Flag possible expansion and renewal opportunities to the sales team

Training

• Get clients to real proficiency with the product, not just past their immediate question
• Work with Product Managers to co-host webinars about new features and training

Tools you will use: Intercom and Fin, Linear, Claude, our help center, screen recording, Zoom phone.

How we work

• Delight over deflection. The goal is happy, successful clients, not fewer conversations
• Ownership over routing. A hard case is yours until it is resolved
• Diagnose before you escalate. A developer should never have to ask what the client actually saw
• Documentation is the foundation everything else runs on, not an afterthought
• Teaching over ticket-closing. Proficiency, not just an answer

Who you are

• You like people, and it shows. Clerks are often not technical, sometimes stressed, and now and then upset. You pick up the phone gladly and leave them calmer than you found them
• Hospitable by nature. A background in hospitality or another service-first field is a plus
• You have done support somewhere known for it. The standard we have in mind is Basecamp: competent, calm, and trusted to make the call
• Technically deep. You read the error, open the browser console and the network tab, check a DNS record, find your way around WordPress, and follow the trail into the code with Claude’s help
• At home with developers. You know what a good bug report contains and you have filed plenty
• High autonomy. You decide, act, and report. You do not wait to be told
• A clear, warm, precise writer, with clients and across teams
• A natural teacher, patient with less technical users
• Able to see the whole account, not just the ticket in front of you

Who you might be

• Someone who worked the Genius Bar at an Apple Store and misses solving problems for a person, not a queue
• Someone who learned support at a company known for it, such as Basecamp, Automattic, or Help Scout
• A hotel or hospitality professional who moved into software and kept the instincts
• A former municipal or deputy clerk who was always the one who figured out the software. You already know our clients’ world
• Or maybe none of these! If the rest of this page sounds like you, we certainly want to hear from you

This is not the job for you if

• You would rather work a queue than talk to people
• You find non-technical users frustrating
• You want to hand a problem to a developer and move on
• You need someone to tell you what to do next

Work style

• Independent and ownership-driven. You do not need heavy oversight to perform
• Comfortable wearing several hats across products and brands
• Comfortable in a lean, documentation-first team
• Proactive rather than reactive with accounts

What success looks like

• Clients describe working with us as a great experience
• No client has to ask who is handling their problem. They already know it is you
• Issues you file get fixed without a developer asking for more detail
• Tickets stop recurring, not just get answered
• Help center articles created or improved every week, and Fin resolving more each month
• Repeat questions turned into product fixes or automation
• Expansion and renewals tied to the accounts you touch
• Account relationships that are trusted, not just responsive
• The rest of the team gets better because you are on it

Requirements

Experience

• Five or more years in technical support or support engineering at a software company, working directly with engineers
• An issue tracker used daily: Linear preferred, Jira or similar is fine
• Intercom or similar support tooling, including work with an AI support agent
• A knowledge base you wrote that other people relied on
• AI tools such as Claude already part of your daily work
• Nice to have: government or municipal software, WordPress-based websites, hospitality or other service-first work
• Able to travel within the US a few times a year. Not required, but very helpful to understand our customers better.

How to apply

1. Apply through Workable. You will answer two short questions in writing and record a two-minute Loom video teaching us one thing
2. Complete the Culture Index survey. You can do it right after you apply. We only review candidates who have completed it
3. Interview with our Head of Client Success
4. Paid take-home exercise built from real client situations
5. Conversation with our CTO and founder, including a short role-play call with a clerk who needs help
6. Offer letter, if selected

Benefits

• Salary of $85,000 to $105,000 a year, depending on experience
• 20 paid vacation days, plus public holidays for your country of residence
• Fully remote, working Central US hours
• Internet stipend
• Gym membership or wellness stipend

We do not offer a health plan or a 401(k) today. The salary range reflects that.

To apply: https://weworkremotely.com/remote-jobs/town-web-senior-support-engineer

The post Senior Support Engineer appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Headquarters: Ireland (Remote)

Tines is looking for an entrepreneurial and commercially minded Legal Counsel to join our growing global Legal team. This is a remote role based in Ireland, with occasional travel to Dublin and other Tines locations.

Reporting to the Head of Legal, you will be a key legal partner to our global Sales organization, supporting commercial transactions across EMEA and the United States. You will work closely with the existing Legal team, Sales leaders, Sales teams, Deal Desk, Customer Success, Partnerships, Finance, and Security.

This is a commercial, sales-driven role. You will independently lead customer negotiations, provide practical and timely advice, and help the business close deals while appropriately managing legal risk.

What You Will Be Doing

• Lead negotiations for customer agreements across EMEA and the United States, including SaaS agreements, software licensing terms, DPAs, security terms, SOWs, NDAs, and related commercial documents.
• Partner closely with Sales leaders, Sales teams, and Deal Desk to support transactions from initial review through signature.
• Provide practical, risk-based advice that helps the business reach workable outcomes and move deals forward.
• Advise on liability, indemnification, intellectual property, privacy, security, service commitments, and other commercial issues.
• Review and negotiate reseller, referral, integration, technology alliance, and other partner agreements.
• Collaborate with Finance, Security, Customer Success, Product, and other teams on commercial and customer matters.
• Develop and maintain templates, playbooks, fallback positions, and Sales enablement materials.
• Help improve and scale contracting processes as Tines’ global sales organization grows.
• Support broader Legal team initiatives as needed.

What You Will Bring

• 58 years of relevant legal experience, including 35 years’ post-qualification experience.
• Qualification as a solicitor or lawyer in Ireland, England and Wales, or another relevant EU jurisdiction.
• Strong experience drafting and negotiating commercial technology agreements.
• Experience directly supporting Sales teams and managing customer negotiations.
• A strong understanding of the legal issues affecting SaaS and software transactions.
• Excellent commercial judgment and a pragmatic, solutions-oriented approach.
• The ability to distinguish material legal risks from issues that can be resolved through practical compromise.
• The ability to manage multiple negotiations and deliver high-quality work in a fast-moving environment.
• Strong communication and stakeholder-management skills.
• Comfort operating autonomously within a distributed, international organization.
• Authorization to work in Ireland.
• Alignment with Tines’ values of speed, simplicity, and soundness.

Experience That Would Be Helpful

• Previous in-house experience at a SaaS, software, cybersecurity, or other technology company.
• Experience supporting commercial teams across EMEA and the United States.
• Experience with self-hosted software, regulated customers, or complex security requirements.
• Experience negotiating reseller, referral, integration, or other partner agreements.
• Practical knowledge of GDPR and international data transfers.
• Familiarity with AI products and the commercial, privacy, and intellectual property issues that arise when customers use them.

#LI-SW1 

To apply: https://weworkremotely.com/remote-jobs/tines-legal-counsel-emea

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Job Type: Full Time

Location:

Headquarters: Remote – USA

Braze is looking to hire a Manager on our Solutions Consulting team. Braze Solutions Consultants are trusted advisors to our prospective customers during the sales process, bringing extensive product expertise, strategic vision, and best practices to bear. We strive to lay strong foundations, beginning pre-sales, for long-term partnership between Braze and our customers. The Manager, Solutions Consulting role is a player-coach role that includes managing and hiring Solutions Consultants across Braze’s diverse industry verticals, customer types, and (potentially) geographic markets.

This role is an opportunity to expand on your people management and leadership skills, while partnering with Braze’s sales, marketing, security, and product teams. The role will draw upon your people-management skills and experience in Pre-sales Engineering, Technical Account Management, or Customer Success, along with a high level of curiosity about all things tech. You will serve as a mentor to Solutions Consultants on your team.

The role requires some travel, at most 50% at peak times.

WHAT YOU’LL DO

• Collaboration! Complete support of your teammates across all departments and a real get it done” attitude for our customers.
• Intellectual Curiosity Stimulated. Opportunities to be challenged beyond your existing capabilities with the full support of your teammates and our leadership team.

WHO YOU ARE

• People say you’re a great communicator! You have exemplary written and verbal communication skills coupled with unparalleled follow-up skills. You leave people with the impression that you are really listening to them and understand their problem.
• You’re known for being a team player.” We just can’t emphasize this enough.
• High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.
• You have experience selling into accounts with a sophisticated Pre-sales Consulting or Sales Engineering team.
• You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Programming (even just HTML).

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $147,000 and $193,000/year, with an expected On Target Earnings (OTE) between $210,000 and $276,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

To apply: https://weworkremotely.com/remote-jobs/braze-manager-solutions-consulting-amer-commercial

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Job Type: Full Time

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About Us_
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. 

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit. 

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what. 

The Role_

//As a Customer Success Manager, you’ll look after your own portfolio of transport operators and authorities across the UK, and you’ll be the person they come to. You’ll build relationships they trust, sort out problems when things go wrong, pull in the right people across the business, and guide customers through change as their needs shift.

You’ll join a small, close UK team of customer success managers who know their accounts inside out. It’s a hands-on role with real ownership from the start, and a proper runway to learn: we don’t expect anyone to arrive knowing public transport. We expect to teach it.

Location_

// This role is open to candidates based in the UK and can be worked remotely or in a hybrid setup. While we prefer candidates based in or around Bournemouth or London, where our offices are, we’re open to applications from across the UK, as long as you’re happy to come into one of them a few times per quarter.

Responsibilities_

• Own a portfolio of transport operator and authority accounts, taking responsibility for their day-to-day success and their longer-term outcomes with our products.

• Build relationships with your key contacts that they genuinely value, so customers stay engaged, adopt more of what we build, and stay with us.

• Handle customer queries, complaints and escalations from first contact through to final response, working to agreed SLAs and keeping complaint volumes low.

• Guide new customers through onboarding, making sure the experience is smooth and delivery timescales are met.

• Train customers on our systems and run regular service reviews, demos and workshops, online and occasionally in person.

• Use product usage data and customer feedback to spot risks and opportunities early, then act on them before they become someone else’s problem.

• Bring the voice of the customer into Product, Engineering and Support, so what we build reflects what customers actually need.

• Spot growth opportunities across your accounts and work with Account Managers to take them forward.

About You_

• Experience in a customer-facing role customer success, account management or customer service ideally with a software or technology product.

• Genuinely enjoy building relationships, and take pride in a customer ending a conversation better off than they started it.

• Ask questions until the real problem is clear, and listen for what a customer isn’t saying out loud.

• Keep a portfolio of accounts and competing priorities in order, without letting things slip.

• Able to explain something technical to a non-technical audience without making them feel small.

• Steady when something goes wrong for a customer, and straight with them about it.

• Curious about how technology works, and happy to learn a new product and a new industry properly rather than skimming it.

• Motivated by public transport and the difference it makes to people’s daily lives.

We don’t expect you to tick every box. What matters most is curiosity, a willingness to learn, and the motivation to take ownership of your work.

Nice to Have_

• Experience in public transport, ticketing or mobility with a bus or rail operator, a local authority or transport executive, or a transport technology supplier.

• Hands-on with a CRM or service desk tool such as Salesforce, HubSpot or Zendesk.

• Background working with public sector customers and the reporting and procurement expectations that come with them.

What You’ll Learn_

• How fare collection and passenger information technology works end to end, from the app in a rider’s hand to the back office an operator runs their network from.

• The UK public transport industry its operators, authorities, standards and the policy that shapes it. Taught properly, by a team who has done it before.

• Running a portfolio of accounts with real autonomy: reading usage data, leading service reviews, and handling escalations under pressure.

• What it takes to build and support a global SaaS platform, and how to influence a product roadmap using what your customers tell you.

AI at Masabi_

// AI is becoming part of how we work at Masabi. You don’t need professional experience using AI tools, but we’d expect you’ve experimented with them and are curious about how they can help you learn, solve problems, and work more effectively.

Some of Our Benefits_

• 25 days of holiday per year plus the option to buy another 5 days, pro-rated

• Private healthcare via AXA, including pre-existing conditions and mental health

• Life insurance

• Menopause support

• Choice of workstation

• The ability to work for up to 3 months per year from any country in the world (certain limitations apply)

• Pension scheme

• Training allowance of up to £1000 per year

• £200 annual allowance for any home office need or improvement

• Enhanced family leave pay

• Cycle to work scheme

• Regular social gatherings with a monthly allowance for each employee

• A fun and collaborative environment with a focus on making a difference in the world

Careers at Masabi are for people going places – driven by a mission to make transit fair and accessible for all.

// We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.
// We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can make adjustments at any stage of the process. You’re also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

• Driven by Purpose We believe in journeys made simple. The work isn’t always easy, but the best things never are.

• Encouraged to Accelerate Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.

• Advancing with Empathy We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.

We’re already powering journeys – are you ready to join us?

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How You’ll Make an Impact: 

As a Customer Support Coach, you will be the voice of and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You’ll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.

Our Customer Support Team:

Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations!

What You Bring to the Team:

• Assist and support our existing customers (hotel properties) daily in the use of our software
• Resolve customers’ inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
• Troubleshoot and make outbound calls for escalated issues
• Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
• Gather customers’ feedback and requirements for future releases of the software
• Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates

What Sets You Up for Success: 

• 1+ years of hands-on, front-of-house hospitality operations experience at a hotel or resort Front Desk, Night Auditor, Guest Services, Revenue Manager, Assistant Manager, or similar role at a quality property. (Airline, event, or food & beverage-only experience does not meet this requirement.)
• Previous experience in customer service or similar is a plus
• Native or Fluent in English
• Native or Fluent in Spanish/Portuguese/French/German
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional intelligence
• Great levels of learning agility
• A compatible graduation course or more than 2 years of proven experience in the area
• Skill with computers and systems
• Excellent internet/wifi connection

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Location:

Headquarters: Argentina Remote

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality.

Webflow is looking for an IT Support Specialist to be the hands-on technical presence in our Buenos Aires office. You’ll be the first line of support for employees, resolving tickets through our help desk using state of the art, AI powered support tooling, while also owning the technology that makes our office run and our biggest moments land. You’ll partner closely with our Workplace Experience team for on site builds or modifications. This is a role for someone who’s energized by variety and has a desire to help create valuable experiences for Webflow employees.

About the role:

• Location: Buenos Aires, Argentina (Hybrid 13 days per week in office)
• Full-time
• Permanent, full-time employee (this is not a contractor position)

• Application Information:
• Application deadline: applications accepted on an ongoing basis until position is closed and filled
• This posting is for a new position
• Reporting to the Senior Director, Information Technology

As an IT Support Specialist, you’ll

• Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently
• Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base 
• Own audio visual setup at the office 
• Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology
• Partner with the Workplace Experience team on ordering and provisioning equipment and supporting our office space
• Serve as a backup resource for IT onboarding support during new hire cohorts, as needed
• Provide local support for our Argentina based workforce
• Maintain hardware and software inventory, where necessary
• Escalate complex issues to the right internal teams and follow through to resolution

About you:

Requiriments

• 2-4 years of hands-on experience with help desk ticketing systems
• Skilled in using AI-powered tools to work efficiently such as MM&MM
• Familiar with supporting audiovisual setups for meetings, presentations, and larger events
• Comfortable troubleshooting macOS environments
• Proficient in new hire onboarding, including account setup, hardware provisioning and day-one enablement
• Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20lbs
• Available to work full-time from our Buenos Aires office, with potential travel to other office locations and occasional work from home

You’ll thrive as an IT Support Specialist if you:

• Bring genuine warmth to every interaction with a desire to help
• Communicate clearly and patiently with employees
• Enjoy variety and can shift gears between tickets, AV, and hands on office work without missing a beat
• Are flexible, knowing that some weeks look like steady ticket work and others mean adjusting your schedule around an event
• Take pride in the small details that make an office feel like it just works
• Stay curious and open to growth demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact

Our Core Behaviors:

• Build lasting customer trust. We build trust by taking action that puts customer trust first.
• Win together. We play to win, and we win as one team. Success at Webflow isn’t a solo act.
• Reinvent ourselves. We don’t just improve what exists, we imagine what’s possible.
• Own it all the way. We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes for each other, and for customers.

Benefits

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
• Wellness for the whole you. Access to mental health resources, therapy and coaching.
• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. 
• Monthly stipends that flex with your life. Localized support for work and wellness expenses from Wi-Fi to workouts.
• Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

Remote, together

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. 

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you’ll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice. 

To apply: https://weworkremotely.com/remote-jobs/webflow-it-support-specialist

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Job Type: Full Time

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About Telnyx

Telnyx is an industry leader that’s not just imagining the future of global connectivitywe’re building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we’re shaping a new era of seamless interconnection between people, devices, and applications.

We’re driven by a desire to transform and modernize what’s antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we’re proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We’re currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

About the Role

We’re looking for a curious, technically-minded problem solver not someone to just close tickets.

You’ll troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products, digging into networking problems, debugging integrations, and analysing logs alongside engineering teams. But this role goes further: we’re building an AI-first support model, and as you develop product expertise, you’ll help shape it building bots, automating workflows, and turning repetitive tasks into cron jobs. If you’ve ever spotted a repetitive task and actually built the fix for it, you’ll fit right in. A background in software engineering, networking, or a related technical field (however you got there) is ideal We care about what you can do, not where you learned it.

What You’ll Do

• Troubleshoot: complex customer issues across networking, APIs, and communications products

• Investigate: using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling

• Collaborate: with customers, vendors, and engineering teams to resolve cases

• Automate: contribute to bot-building and workflow automation

• Document: solutions and improve self-service resources

• Learn: VoIP protocols, internal systems, and new technologies as the role evolves

Your Toolkit

• Troubleshooting: Postman, cURL, Wireshark, sngrep, Linux terminal

• Ticketing and Comms: Zendesk, Slack

• Collaboration: Google Workspace (Gmail, Calendar, Docs, Sheets, Meet)

• Automation: n8n, Zapier, OpenClaw (internal AI platform), scripting (Python, Bash, etc.)

• Version Control: GitHub

• Analytics: Metabase, Graylog, Jira

What We’re Looking For

Must-Have

• Background in Computer Science, IT, networking, or equivalent hands-on experience

• Networking fundamentals: solid understanding of how the internet works, including DNS, routing, IP addressing, and HTTP/HTTPS

• API experience: comfortable with REST APIs, webhooks, and tools like Postman or cURL

• Linux terminal proficiency: comfortable navigating filesystems, reading logs, and running commands

• Problem-solving mindset: you dig into issues, ask good questions, and don’t give up easily

• Communication skills: you’ll need to be highly proficient in English, both written and verbal – owning customer communication and technical documentation from day one

Nice-to-Have

• Familiarity with scripting or programming (Python, Bash, JavaScript, or similar)

• Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering

• Experience using n8n, Zapier, Git/GitHub, or similar

You don’t need to tick every box –  if you’re keen to learn that’s the box that matters most ! 

This role operates on Central Time (UTC+1), 9am6pm Monday to Friday

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Job Type: Full Time

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Headquarters: United States, Remote

Base Salary Range: $113,400-150,100. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy

To apply: https://weworkremotely.com/remote-jobs/6sense-manager-customer-success-upmarket

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See yourself at Twilio

Join the team as Twilio’s next Technical Support Engineer 2.

About the job

This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio’s Programmable Messaging API. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures. 

Responsibilities

In this role, you will:

• Work on messaging email cases submitted by both individual developers and major brands. 
• Assist customers with troubleshooting message deliverability issues and debug customer code. 
• Speak with a customer on the phone and chat in order to guide them through the development of their SMS application. 
• Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards. 
• Work with your manager to surface customer problems to assist in process betterment.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor’s degree or equivalent work experience
• 2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software
• A firm understanding of the technology stacks common to the Web ecosystem.
• Functional knowledge of general-purpose programming languages.
• Strong problem-solving and technical troubleshooting skills
• Ability to professionally and diplomatically address customer concerns and provide concise feedback.
• Ability to de-escalate tense/tough customer situations in a live environment. 
• Excellent reading comprehension, listening, and writing skills.

Desired:

• Previous exposure or knowledge of Twilio products.
• Coding experience in any language. (reading and debugging)
• Previous experience with JIRA or a similar ticketing system.

Location

This role will be remote, and based in Ireland.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

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The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM)  are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical’s vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap. 

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications. 

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions. 

Location:  This role will be based remotely worldwide.

What your day will look like           

• A strong focus on supporting customers by finding solutions to ticket requests.

• Enrich documentation about problem solving, Q&A, onboarding materials.

• Drive campaigns targeting multiple customers through digital touch-points and activities.

• Identify high potential as well as high risk customers from newly onboarded users or customers

• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. 

• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer’s objectives.

• Engage with your portfolio of customers to ensure risk identification

• Collect feedback from customers and format them for review by the product team

What we are looking for in you

• Customer-facing experience

• An empathetic individual with a natural drive to help others

• Passion for technology, infrastructure and Ubuntu in particular is a must

• Excellent presentation skills

• Strong organisational skills, ability to structure and constantly update documentation

• A team player capable of interacting with all departments internally 

Additional skills that you might also bring

• We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person – we’ve been working remotely since 2004!

• Personal learning and development budget of USD 2,000 per year

• Annual compensation review

• Recognition rewards

• Annual holiday leave

• Maternity and paternity leave

• Employee Assistance Programme

• Opportunity to travel to new locations to meet colleagues from your team and others

• Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

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The role of an Enterprise Customer Success Manager at Canonical

Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical’s vast offering. By clearly understanding their customer’s objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap. 

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following segments:  

• Mass – SMEs or large businesses starting their journey with Canonical

• Focus – Large companies with established ARR

• Step Growth – a selection of high-potential customers 

All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers, through campaign management and customer requests.

Location:  This role will be based remotely in the EMEA region.

What your day will look like

• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. 

• Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.

• Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer’s objectives.

• Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.  

• Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams

• Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.

• Supporting customers through reactive ticket requests.

• Create campaigns targeting multiple customers through digital touch-points and activities.

What we are looking for in you

The ideal candidate would display impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies. We are also looking for:

• Native French level required with excellent command of English

• Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT. 

• Excellent presentation skills with the ability to guide a conversation about complex software.

• Experience building and improving internal processes while maintaining timely delivery to customer-related projects.

• A true team player capable of interacting with all departments and at all levels, both internally and externally.

• Knowledge of agile methodologies.

Additional skills that you might also bring

• Experience with Salesforce, Jira and CRMs

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person – we’ve been working remotely since 2004!

• Personal learning and development budget of USD 2,000 per year

• Annual compensation review

• Recognition rewards

• Annual holiday leave

• Maternity and paternity leave

• Employee Assistance Programme

• Opportunity to travel to new locations to meet colleagues from your team and others

• Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote 

The post Enterprise Customer Success Manager (French speaker) appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Headquarters: London

URL: https://www.limitlesstech.com/

Limitless, in partnership with Netflix, is looking for Japanese-speaking freelance customer service representatives to support Netflix customers in Japan.

This is a fully remote freelance opportunity for people who are confident speaking with customers, comfortable using online systems and able to work independently from home.

You will provide voice-based customer support to Netflix customers, helping with account queries, service questions, technical issues and general support. You will use Netflix systems, knowledge resources and agreed support processes to provide clear, accurate and friendly resolutions.

Key responsibilities include:

• Providing customer support in Japanese by voice

• Helping customers with account, service and technical queries

• Following Netflix support processes and quality standards

• Using online systems and knowledge tools to resolve customer issues

• Delivering a professional, friendly and efficient customer experience

• Completing required training, assessments and programme updates

• Working independently from home while staying connected with the wider support team

What we are looking for:

• Fluent or near-native Japanese language ability

• Strong spoken communication skills

• Comfortable supporting customers by phone

• Confident using online systems and digital tools

• Reliable internet connection and suitable home working environment

• Ability to work independently and follow defined processes

• Customer service experience is useful but not essential

Training:

Training starts on 9th October 2026 and runs for four weeks, Monday to Friday, from 13:00 to 17:00 Japan Standard Time.

Training is delivered virtually in Japanese and attendance across the fixed training schedule is required.

Working hours:

Once live, the current available service windows are:

• Monday to Friday

• 09:00-13:00 JST

• 17:00-21:00 JST

Available working patterns and shifts will be confirmed during training.

Earnings:

You will be paid $20 USD per hour during training and the initial live period.

You will then move to an On-Target Earnings model of up to $20 USD per hour, linked to agreed service and performance measures. Please note, if you achieve the contract KPIs (speed of handling and quality), you WILL get $20 – we want and need to pay you $20 as that means we are hitting our targets!

Freelance arrangement:

This is an independent freelance opportunity, not an employed position. You will register on the Limitless platform and complete the required online verification, assessments and programme qualification stages before joining training. Payment is made monthly, directly to your PayPal. We do not withhold any earnings for any regulatory requirement. As an independant contractor, all regulatory requirements in your region are your responsibility. We accept freelancers from most countries and regions, however, if your country or region is not ‘gig-friendly’ it will not appear as an option, meaning you can not onboarding. The onboarding process should take no more than 1 hour total effort before being invited to training.

To apply: https://weworkremotely.com/remote-jobs/limitless-technology-japanese-speaking-customer-service-agent-for-netflix-japan

The post Japanese Speaking Customer Service Agent – for Netflix Japan appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses – from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world’s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $11B – multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team – builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole companyfrom engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact – beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location – past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

• Drive strategic account management: Build and manage high-impact relationships across a book of 20-30 enterprise and strategic clients, ensuring alignment between customer objectives and product strategy.

• Accelerate customer value: Lead onboarding and long-term adoption initiatives across multiple products, ensuring customers achieve meaningful and measurable outcomes.

• Drive multi-product adoption: Analyze customer usage and engagement across our product suite to identify opportunities for increasing adoption, deepening integration, and maximizing customer value across our customers business

• Own commercial outcomes: Manage renewals and expansions across your portfolio, owning key metrics such as Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and new product expansion while also contributing to overall company growth targets.

• Shape the CS organization: Partner with CS Leadership and cross-functionally with Engineering, Sales, and other cross functional teams to refine processes, develop scalable solutions, and define best practices that enhance the customer experience.

• Champion customer success excellence: Act as the voice of the customer internally, influencing roadmap priorities and ensuring long-term partnership success.

Requirements

• 7-10 years of experience in Customer Success, Account Management, or Strategic Partnerships within a fast-paced SaaS environment.

• Proven success demonstrating and delivering value for customers leveraging technical or mission-critical products (ideally in AI or related technologies).

• Deep experience operating with strategic accounts in the DACH market – you understand the ecosystem, challenges and nuances of of this market and can guide the rest of the GTM team on these

• Strong commercial acumen with a track record of owning and exceeding renewal and expansion goals.

• A builder mindset with a focus on scalable systems, operational excellence, and continuous improvement.

• Exceptional communication and relationship management skills, with the ability to influence stakeholders at all levels of complex organizations.

• Analytical and creative problem-solving abilities, adept at turning insights into strategic opportunities.

• Fluency in English and German is essential additional languages are an asset.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

The post Customer Success – Strategic – EMEA appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses – from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world’s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $11B – multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team – builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole companyfrom engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact – beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location – past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

This is a builder’s role, where you’ll own both the technical depth and commercial outcomes for some of ElevenLabs’ most exciting customers across Southern Europe, sitting at the intersection of product, engineering, and revenue.

You’ll get ahead of the problem. You’ll dig into how customers deploy ElevenLabs across web, mobile, and their systems, spot the problems before they do, inspire new use-cases and own the solution end to end. You’ll own the number too: renewals, expansion and cross-sell. Success here means driving real revenue retention and growth for your book of business.

What this looks like day to day

You’ll run onboarding, enablement, and growth across ElevenLabs’ full platform, core speech models, creative tools, and Agents. You’ll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving.

You’ll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion. You’ll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.

Requirements

• 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Southern Europe region

• Proven experience of owning and managing a defined Book of Business

• Fluent in Spanish and/or Italian (preference for both), and English

• Proven experience working across the Southern Europe market. Knowledge of the landscape and cultural nuances

• Familiarity and experience with building and deploying AI agents

• Strong builder mindset – you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes

• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs

• Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams

• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals

• Excellent problem-solving, technical, and analytical skills to address customer needs and concerns

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization

• Self-motivated and able to work independently in a remote or distributed team environment

Location

This role is remote-first, so it can be executed from anywhere in Spain or Italy. If you prefer, you can work from our office in Madrid or fully remote in Italy.

#LI-Remote

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

The post Customer Success – Southern Europe appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world’s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an Enterprise Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical’s vast offering. By clearly understanding their customers’ objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap. 

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the  appropriate level of focus for every customer, CSMs are specialized in one of the following segments:  

• Mass – SMEs or large businesses starting their journey with Canonical
• Focus – Large companies with established ARR
• Step Growth – a selection of high-potential customers 

All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.

Location:  This role will be based remotely.

What your day will look like

• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. 
• Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
• Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer’s objectives.
• Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.  
• Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
• Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
• Supporting customers through reactive ticket requests.
• Create campaigns targeting multiple customers through digital touch-points and activities.

What we are looking for in you

The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:

• Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security,  migration, IoT. 
• Excellent presentation skills with the ability to guide a conversation about complex software.
• Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
• A true team player capable of interacting with all departments and at all levels, both internally and externally.
• Knowledge of agile methodologies.
• We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!

Additional skills that you might also bring

• Experience with Salesforce, Jira and CRMs is a big plus!

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

The post Enterprise Customer Success Manager appeared first on Remote Work Ukraine.