Job Type: Full Time

Location:

Headquarters: Austria (remote); UK (remote)

Role Purpose: 

The Senior Customer Success Manager will own a portfolio of enterprise and mid-market accounts across EMEA. This is not a relationship management role it is a value consulting role. You will bring deep expertise in fraud, identity, and compliance to help customers design optimal identity strategies and realize measurable risk reduction outcomes. You will be expected to understand your customers’ business deeply, make the value Jumio delivers visible and quantifiable, and act as the connective tissue between the value that was promised during the sale and the value the customer achieves.

You will work closely with Account Managers on renewal and expansion, with the implementation team during the critical customer onboarding and adoption stages, and with Product and Support to close the loop on customer feedback. You will be a named owner of customer health accountable for knowing which accounts are at risk, why, and what you are doing about it.

This role is well-suited to someone who is commercially-minded, data-fluent, and energized by the complexity of enterprise customer relationships. You will be joining at a moment of intentional transformation there is a significant opportunity to shape how Jumio’s customer success motion operates going forward.

Responsibilities:

Customer Health & Retention

• Own the health of a portfolio of EMEA enterprise and mid-market accounts you are accountable for knowing which are green, yellow, or red and why
• Monitor customer health signals continuously: product utilization, support ticket trends, NPS, executive engagement, and contract consumption pace
• Identify early warning signs of dissatisfaction or disengagement before they surface as churn risk act on health score drops immediately, don’t wait for the customer to raise the issue
• Own escalation when product gaps or recurring issues are impacting customer outcomes and close the feedback loop by communicating back to the customer what Jumio is doing
• Ensure open support issues are resolved to the customer’s satisfaction and that unresolved issues never reach a renewal conversation

Fraud & Compliance Advisory

• Serve as a subject matter expert on fraud, identity verification, AML, and digital risk management for your customer portfolio
• Advise customer risk and fraud teams on emerging fraud vectors, industry best practices, and regulatory developments relevant to their business
• Evaluate customer risk profiles and provide expert recommendations on verification workflow optimization, risk mitigation, and user friction tradeoffs
• Identify compliance and regulatory hurdles that may impact product adoption and coordinate with internal teams to resolve them.

Value Realization & ROI

• Confirm customers are seeing the outcomes they expected pass rates, conversion improvement, fraud reduction, compliance and make that value visible and quantifiable
• Own the business outcomes scorecard for each account: track the metrics that matter to the customer and report on them proactively
• Prepare and lead regular business reviews (EBRs) that drive decisions not just report on usage
• Connect Jumio’s performance back to the customer’s original business goals and make the ROI case clearly before the AM enters a commercial conversation
• Address gaps between what was promised during the sale and what the customer is experiencing proactively, not reactive

Adoption & Platform Success

• Monitor feature adoption ensure customers are using everything they paid for and that underutilized capabilities are proactively introduced
• Train new users as the customer’s team grows or changes, and keep the customer current on new features and product updates relevant to their use case
• Build a joint success plan aligned to the customer’s evolving business goals a living document, not a one-time exercise
• Partner with the cross-functional teams during the post-go-live period to ensure customers reach full adoption

Relationships & Executive Engagement

• Build and maintain multi-threaded relationships across the customer organization not just the day-to-day contact
• Expand relationships to business leaders and executives: a single-threaded account is a renewal risk
• Identify and nurture champions within each account who will advocate for Jumio internally
• Invite engaged customers into the Jumio community user groups, advisory boards, reference programs

Expansion & Commercial Partnership

• Spot signals that a customer is ready for more new use cases, new geographies, increased volume, new compliance requirements
• Surface expansion opportunities to the Account Manager with a clear business case grounded in the customer’s current deployment and proven value
• Support the AM in building the commercial case for expansion you have the customer relationship and the data; the AM has the commercial motion
• Identify satisfied customers who could become references, case studies, or advisory board members

Skills, Experience and Qualifications:

• Multiple years of practitioner experience in Fraud, Identity, AML, or Digital Risk Management you have worked inside a fraud or compliance function, not just sold to one
• Strong consultative and analytical thinking with a focus on risk strategy and workflow design
• Ability to distill complex fraud and compliance concepts into clear, value-driven narratives for executive stakeholders
• Proven track record managing enterprise accounts with $500K+ ARR you have owned renewal conversations and have GRR/NRR data to support your candidacy
• Demonstrated ability to conduct executive-level business reviews that drive outcomes, not just report activity
• Experience building and maintaining customer health frameworks and success plans
• Commercial acumen: you understand the connection between customer health and revenue, and you can have credible conversations with economic buyers
• Data fluency: you are comfortable working with product usage data, building ROI narratives, and using a CS platform (Planhat, Gainsight, Totango, or equivalent)
• Strong communication and executive presence you are as comfortable presenting to the C-Suite as you are troubleshooting with a technical team
  Proactive by nature: you identify risks before customers do and you act without waiting to be asked

Preferred Qualifications:

• Familiarity with API-based or technically complex SaaS products you do not need to be an engineer, but you need to be comfortable in technical conversations
• Experience working in a PE-backed or high-growth transformation environment
• Prior experience building or contributing to CS playbooks, health score models, or QBR frameworks

What Success Looks Like:

In your first 90 days:

• You have a clear health rating for every account in your portfolio and a plan for every yellow and red account
• You have met the key stakeholders at each account and established a regular operating cadence
• You understand the business outcomes each customer is trying to achieve and whether Jumio is delivering them
• You have identified the top 3 accounts at renewal risk and have an active plan in place

By end of year one:

• GRR across your portfolio is at or above target
• Every account has a current success plan, a health score, and an EBR cadence
• You have surfaced expansion opportunities to the AM team with qualified business cases
• Customer satisfaction scores across your portfolio are trending upward

Compensation:

We offer an annual full-time salary (38.5 hr week) of min 80,000 EUR gross, with a possible overpayment depending on qualifications and experience.

To apply: https://weworkremotely.com/remote-jobs/jumio-customer-success-manager-emea

The post Customer Success Manager, EMEA appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Headquarters: Remote – Australia

Location: Sydney

Why You’ll Love This Role

The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. CSEs must be data-driven to drive efficiency in communicating with customers.

The CSE must be ready to engage with various technical functions within an organization while also being able to demonstrate the value of Cribl in business discussions with company executives. The goal is to help our customers become successful and enthusiastic Cribl champions throughout the customer journey.

As An Active Member Of Our Team, You Will

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
• Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
• Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
• Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data
• Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
• Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer
• Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
• We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours

If You’ve Got It – We Want It

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
• Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy.
• Customer facing presentation history in program reviews or similar events
• Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
• Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
• Quick learner with good technical and problem-solving skills

Bonus Points/Preferred Qualifications:

• • Direct experience with Cribl products or the Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
  • Solid technical understanding of managing customers through Customer Success Platforms such as GainSight
  • Working knowledge of major cloud providers (AWS, Azure, GCP)
  • You live in Sydney

#LI-JK1
#LI-Remote

To apply: https://weworkremotely.com/remote-jobs/cribl-customer-success-engineer-sydney

The post Customer Success Engineer, Sydney appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you! 

Role Overview

The Senior Technical Support Engineer is a technical escalation point for complex, high-impact, and sensitive customer issues. This role leads systemic problem management, develops technical capability across the Support team, and partners with Engineering and Product Management to reduce recurring issues, improve product quality, and strengthen support effectiveness.

This is a senior individual contributor role with technical leadership responsibilities and no direct reports. This position reports directly to the Manager, Customer Success and receives functional direction from the Director, Technical Support.

What You’ll Do

What We’re Looking For

What Success Looks Like

Preferred Qualifications

Working Conditions

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. 

Position Type: New Position

Magnet is proud to offer benefits such as: 

– Generous time off policies 

– Competitive compensation 

– Volunteer opportunities  

– Reward and recognition programs   

– Employee committees & resource groups  

– Healthcare and retirement benefits 

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in skills and experiences”.  It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have been there, done that”.  We want to be part of your development journey, and we’ll learn as much from you as you learn from us. 

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together – both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE We care about each other and our mission to make a difference in the world.

OWN We are accountable for our results while never forgetting to act with integrity, empathy, and respect.

DEDICATE We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda@magnetforensics.com should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 

The post Senior Technical Support Engineer appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you! 

Role Overview

As the Manager, Customer Success, you will be responsible for driving measurable outcomes, strengthening strategic relationships, and delivering an exceptional end-to-end customer experience for a new flagship customer.

This role serves as the primary point of accountability for the customer relationship, ensuring the flagship customer receives a seamless and confident journey with Magnet. Through proactive engagement, strategic planning, and cross-functional coordination with Sales, Professional Services, Technical Support, Product Management, Engineering, and other internal teams, you’ll ensure the customer realizes sustained value from Magnet’s products and services, achieves their business objectives, and builds a long-term partnership with Magnet.

In addition to leading customer success strategy and execution, you’ll directly lead a team of two Technical Support Engineers, ensuring strong technical engagement, timely issue resolution, proactive risk identification, and a seamless connection between technical support and the broader customer success strategy.

This role reports to the Director, Customer Success.

What You’ll Do

Scope & Accountability

What We’re Looking For

Preferred Qualifications

Working Conditions

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. 

Position Type: New Position

Magnet is proud to offer benefits such as: 

– Generous time off policies 

– Competitive compensation 

– Volunteer opportunities  

– Reward and recognition programs   

– Employee committees & resource groups  

– Healthcare and retirement benefits 

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in skills and experiences”.  It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have been there, done that”.  We want to be part of your development journey, and we’ll learn as much from you as you learn from us. 

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together – both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE We care about each other and our mission to make a difference in the world.

OWN We are accountable for our results while never forgetting to act with integrity, empathy, and respect.

DEDICATE We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda@magnetforensics.com should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 

The post Manager, Customer Success appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

The post Staff Technical Support Manager, Enterprise appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Job Summary

As a Customer Experience Manager at Bugcrowd, you’ll serve as a trusted advisor, strategic partner, and internal advocate for your customers. You’ll own a portfolio of customer relationships, ensuring each engagement delivers measurable value, every program operates successfully, and every renewal is earned through exceptional customer outcomes. As the primary point of contact throughout the customer lifecycle, you’ll align customer objectives with Bugcrowd’s solutions, proactively drive adoption, mitigate risk, and identify opportunities for growth. Customer Experience Managers sit at the intersection of strategy, execution, and advocacy, playing a critical role in helping customers maximize the value of their investment.

Essential Duties and Responsibilities  

• Be the go-to connector between customers and our internal teams. You’re the person who makes sure nothing falls through the cracks and that everyone is rowing in the same direction.
• Act as the commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast.
• Understand and articulate business value and outcomes by aligning usage and adoption of Bugcrowd to strategic business goals of customers.
• Champion your customers’ perspectives inside Bugcrowd. When they have a need or a pain point, you make sure the right people hear it, in planning sessions, product discussions, and everywhere in between.
• Lead Executive Business Reviews that go beyond metrics by telling a compelling story of impact, fostering honest dialogue, and building the kind of executive trust that makes renewals a conversation, not a negotiation. 
• Stay ahead of the curve by keeping a close eye on health signals, program activity, and engagement trends, catching issues early and stepping in before small problems become big ones.
• Develop a comprehensive understanding of Bugcrowd’s product suite and be able to effectively demonstrate features and guide customers through product updates. 
• Support configuration, hygiene, and issue resolution in partnership with the Support and Engineering teams.
• Partner with Sales and Technical Engagement Managers to ensure seamless transitions between onboarding, adoption, and renewal.

Education, Experience, Knowledge, Skills, and Abilities 

• 3+ years in Customer Success, Account Management, or a hybrid customer-facing role in a B2B SaaS environment
• Strong understanding of customer lifecycle management, success planning, and renewals
• Excellent communication and interpersonal skills, with executive presence
• Experience with Salesforce, Gainsight, Gong and/or other customer engagement tools preferred
• Background in cybersecurity, developer tools, or cloud platforms is a strong plus

Working Conditions

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.

Sitting and/or standing – Must be able to remain in a stationary position 50% of the time

Carrying and /or lifting – Must be able to carry / move laptop as needed throughout the work day.

Environment – remote, work-from-home 100% of the time.

The post Customer Experience Manager (CEM) appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Headquarters: Egypt, Turkey, Bahrain

URL: http://prospexcrm.xyz

Senior Software Engineer

About Our Client

Our Client is a fast-growing procurement and technology company headquartered in Riyadh with operations across Saudi Arabia and Bahrain. We are building innovative solutions to simplify procurement processes, empower businesses, and create meaningful impact.

Why Join Us?

We are looking for talented, growth-minded individuals eager to take on new challenges. We nurture potential and provide an environment where every employee can thrive professionally and personally.

Role Summary:

As a Senior Software Engineer, you’ll be a key technical leader, driving the design, development, and maintenance of our core backend services. You’ll collaborate extensively with product, frontend, and DevOps teams to architect and build highly scalable, efficient, and robust systems. Your contributions will directly enable our customers to optimize their procurement workflows and derive critical insights. This role demands a deep focus on crafting resilient APIs, optimizing database structures, and building seamless integration services that significantly enhance system performance and user experience.

What You’ll Do:

Lead System Architecture: Spearhead the architectural design of backend systems, ensuring they are secure, reliable, high-performance, and align with our long-term technical vision.
Develop Scalable Solutions: Design and implement sophisticated backend services, APIs, and microservices for our advanced procure-to-pay platform.

Cross-Functional Collaboration: Partner closely with product and other engineering teams to translate complex business requirements into elegant and effective technical solutions.
Integrate and Innovate: Drive integrations with critical third-party systems, including enterprise-grade ERPs like Oracle Fusion, to expand our platform’s capabilities.

Optimize and Enhance: Take ownership of optimizing database queries and managing data storage solutions (with a focus on MongoDB), ensuring optimal performance and scalability.

Troubleshoot and Evolve: Proactively identify, troubleshoot, and resolve complex issues in existing backend systems, implementing upgrades and enhancements to continuously improve performance and scalability.

Mentor and Elevate: Provide technical leadership and mentorship to junior developers, championing best practices through rigorous code reviews and knowledge sharing.

Ensure Operational Excellence: Implement comprehensive monitoring, logging, and alerting solutions to guarantee the health, reliability, and proactive management of our systems.

Strategic Contribution: Play a pivotal role in strategic decisions regarding backend architecture, technology stack selections, and future platform evolution.

What You’ll Bring:

Extensive Backend Expertise: Strong hands-on experience as a MEAN Stack Developer with a proven track record of building and scaling complex backend systems.

Distributed Systems Mastery: Deep experience building distributed and scalable backend infrastructure with a microservices-first design philosophy.

API Design Proficiency: In-depth understanding and practical experience with RESTful API design and microservice architectures.

Core Technologies: Proficient in Node.js, Express.js or Nest.js, with a solid grasp of building REST APIs, Websockets, SQL/NoSQL Databases (MongoDB), message queues, distributed caches, and data pipelines.

Problem-Solving Acumen: Exceptional troubleshooting, debugging, and performance tuning skills. Nice to Have:

Experience with GCP deployments and pipeline management.

Prior experience integrating with external systems, especially ERPs.

Familiarity with AI/ML concepts and their application in backend services.

Knowledge of monorepos and tools like Nx.dev.

To apply: https://weworkremotely.com/remote-jobs/prospex-crm-senior-software-engineer

The post Senior Software Engineer appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Headquarters: Malta, MT

URL: http://bullfinchrecruitment.com

To apply: https://weworkremotely.com/remote-jobs/bullfinch-recruitment-crm-retention-junior

The post CRM Retention Junior appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Headquarters: Egypt

URL: http://division50.com

Description

Target markets: UAE and Saudi Arabia
Languages: Fluent English and Arabic

Division50 is hiring a full-time SDR for a client offering a customer communication and conversational AI platform. The platform brings channels such as WhatsApp, Instagram, and Facebook Messenger into one shared inbox, helping businesses manage customer conversations, organize contacts, automate follow-ups, and deploy AI agents.

You will identify businesses with customer communication and sales challenges, qualify their needs, and book discovery meetings or product demonstrations for the client’s sales team.

Responsibilities

• Research businesses in the UAE and Saudi Arabia that generate leads or serve customers through messaging channels.
• Identify decision-makers across sales, marketing, customer service, operations, and business ownership.
• Generate opportunities through cold calling, LinkedIn, and email outreach in English and Arabic.
• Explore challenges such as missed inquiries, slow responses, inconsistent follow-ups, and conversations spread across multiple channels.
• Explain the value of a unified inbox, contact management, messaging campaigns, and AI-assisted customer engagement.
• Qualify prospects based on their communication channels, inquiry volume, team structure, current tools, and buying timeline.
• Book 20 qualified meetings per month and follow up to support attendance.
• Maintain accurate CRM records and share clear discovery notes with the sales team.

Requirements

• Proven B2B SDR or outbound sales experience, preferably selling CRM, SaaS, marketing automation, WhatsApp Business solutions, or customer engagement platforms.
• Fluent spoken and written English and Arabic.
• Experience prospecting into the UAE or Saudi market.
• Understanding of messaging-based sales, lead management, customer service workflows, and automation.
• Ability to connect software features to sales and customer experience outcomes.
• Strong cold-calling, objection-handling, research, and follow-up skills.
• Experience managing an outbound pipeline using CRM systems.
• Availability for a full-time schedule aligned with UAE and Saudi business hours.

Benefits

• $500 USD monthly base salary + commission.
• Fully remote, part-time role.
• Opportunity to move into a full-time role based on performance and business needs.

To apply: https://weworkremotely.com/remote-jobs/division50-sales-development-representative-crm-conversational-ai-messaging-automation

The post Sales Development Representative – CRM, Conversational AI & Messaging Automation appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

Role Overview

You will be a key contributor to Accounting Operations and own the accounting for accruals, investments, leases, intercompany activity, and cost allocations. This includes preparing and reviewing journal entries, reconciling accounts, analyzing balances and trends, and ensuring these areas are complete and accurate each month, quarter, and year-end. You will be the point of contact for your areas during the close and the annual audit. Over time, your responsibilities may expand into other areas of the close as the business and team grow.

You will also help build scalable, efficient processes that support Plaid’s growth and public readiness. This includes documenting and strengthening controls in your areas, shortening the close, improving the quality and consistency of supporting documentation, and identifying opportunities to automate manual work. You will partner with the broader Accounting team, FP&A, Strategic Finance, Tax, Treasury, Legal, Marketing, and external auditors along the way.

Responsibilities

• Own the month-end, quarter-end, and year-end close for accruals, investments, leases, intercompany activity and cost allocations, including journal entries, account reconciliations, and variance analysis.

• Prepare and maintain intercompany and consolidation entries across Plaid’s entities, including cost-plus arrangements and FX revaluation and elimination.

• Partner with FP&A, Strategic Finance, Tax, Treasury, Legal, Marketing, and vendors to ensure spend is accrued completely and accurately and that balances are well understood.

• Identify and implement process, automation, and control improvements in your areas to shorten the close and support SOX 404 readiness.

• Serve as the primary contact for your areas during the annual audit, preparing support and responding to auditor requests.

Qualifications

• 6+ years of progressive accounting experience, including Big 4 public accounting, with a deep understanding of US GAAP; CPA preferred.

• Experience at a public company or with IPO readiness

• Familiarity with SOX compliance and the ability to produce audit-ready workpapers;

• Experience with multi-entity, multi-currency accounting;

• Proficiency with NetSuite, Zip, T&E and close management platforms is a plus

• Problem solver and first-principles thinker with a bias for action, creativity, and a willingness to challenge conventional approaches.

• Curious, fast learner with a growth mindset who thrives in fast-paced, ambiguous environments.

• Hands-on, can-do attitude, willing to roll up their sleeves, dive into details, and own execution.

• Proven change agent with a track record of improving processes, leveraging technology, and scaling operations.

• Strong communicator and collaborator who can effectively engage technical and non-technical stakeholders.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn’t fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

Please review our Candidate Privacy Notice here.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

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Job Type: Full Time

Location:

Headquarters: Egypt

URL: http://prospexcrm.xyz

About the Role

We’re looking for a talented Interior Designer to join our team fully remote, work from home, based in Egypt.

You’ll own the full design process end-to-end, from initial concept all the way through to final renders. This is a purely design-focused role no vendor or contractor coordination required. If you’re passionate about design in all its depth and want to focus entirely on your craft, this is the role for you.

What You’ll Do

• Develop interior design concepts and mood boards based on client briefs

• Produce detailed floor plans, space planning layouts, and construction drawings

• Design full electrical layouts including lighting plans and switch/socket placement

• Create plumbing and sanitary layout drawings where required

• Select and specify materials, finishes, furniture, and fixtures

• Produce photorealistic 3D renderings and walkthroughs

• Prepare complete design packages and technical documentation

• Incorporate client feedback and revise designs accordingly

• Stay current with interior design trends, materials, and software

What We’re Looking For

• Bachelor’s degree in Interior Design, Architecture, or a related field

• 2+ years of professional interior design experience

• Strong proficiency in AutoCAD for technical drawings and layouts

• Proficiency in 3ds Max, V-Ray, Lumion, or similar rendering software

• Experience with SketchUp, Revit, or equivalent modeling tools

• Ability to produce electrical and plumbing layout drawings as part of a full design package

• Adobe Photoshop / Illustrator for presentation and mood board work

• A strong portfolio covering concept through to rendered output

• Excellent communication in Arabic and English

• Self-motivated, detail-oriented, and able to work independently

What We Offer

• 100% remote work from anywhere in Egypt

• Flexible working hours

• Creative and supportive team environment

• Diverse and interesting projects

• Competitive compensation based on experience

To apply: https://weworkremotely.com/remote-jobs/prospex-crm-interior-designer

The post Interior Designer appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Headquarters: Remote

As a Customer Enablement Manager, you will partner with complex enterprise customers to transform how work gets done across their organizations. You will own a portfolio of strategic customers, providing a variety of enablement activities, including discovery, workflow consultation, change management, strategic enablement, and scalable education to accelerate adoption and measurable business outcomes.

You will work closely with Customer Success, Sales, and Services to understand customer priorities, diagnose barriers to adoption, and recommend strategies that help organizations adopt new workflows and AI-enabled ways of working. As a senior individual contributor, you will serve as a trusted advisor to customers and internal partners, navigate complex stakeholder environments, and help shape repeatable approaches that strengthen Asana’s broader Customer Enablement practice.

This role is West Coast based remote and is open to employees in Pacific or Mountain Standard time.

What you’ll achieve

• Strategic Trusted Advisory: Develop a deep understanding of customer business priorities, operating models, and ways of working. Lead discovery with complex stakeholders and translate customer challenges into clear recommendations for workflow, enablement, and adoption strategies that drive measurable business value.
• Own Complex Customer Engagements: Independently manage complex enterprise engagements within your portfolio of strategic customers, from discovery and planning through delivery, measurement, and follow-through. Navigate ambiguity, competing priorities, and multi-stakeholder environments while keeping engagements aligned to customer and account outcomes.
• Drive Workflow and AI Transformation: Help customers rethink how work gets done by translating Asana and AI capabilities into practical, scalable use cases. Guide customers through the people, process, and behavior change required to successfully adopt new ways of working.
• Executive and High-Impact Facilitation: Design and facilitate workflow consultations, strategic workshops, enablement programs, and executive-level conversations for audiences ranging from end users and champions to senior leaders. Adapt your approach based on customer maturity, organizational complexity, and desired outcomes.
• Measure and Optimize Customer Impact: Use adoption, engagement, and efficacy data to assess whether enablement is driving meaningful behavior change and business outcomes. Identify trends, adjust engagement strategies, and use insights to strengthen customer plans and CEM programs.
• Strengthen Customer Partnerships and Commercial Outcomes: Identify risks, expansion opportunities, and new use cases through your customer engagements. Partner with account teams to connect adoption and enablement strategies to retention, expansion, and long-term customer value.

About you

• 6+ years of experience in customer enablement, customer success, strategic consulting, implementation, change management, professional services, or a related customer-facing role, ideally within SaaS.
• Demonstrated experience independently leading complex enterprise customer engagements that combine discovery, consultation, facilitation, and enablement to drive adoption, behavior change, or business transformation.
• Strong consultative skills with the ability to uncover root causes, synthesize complex information, challenge assumptions constructively, and translate ambiguity into clear recommendations and action plans.
• Experience engaging and influencing senior and executive stakeholders, including navigating competing priorities and building alignment across diverse stakeholder groups.
• Excellent facilitation and communication skills, with the ability to lead strategic conversations and high-impact sessions for audiences ranging from practitioners to executives.
• Strong project and portfolio management skills, with a track record of independently managing multiple complex customer engagements and driving work forward without significant oversight.
• Strong commercial acumen and an understanding of how adoption, customer value, retention, expansion, and organizational change are connected.
• Strong product and technical curiosity, with the ability to quickly develop expertise in new technology and translate AI and workflow capabilities into meaningful customer use cases.
• Data-informed and outcomes-oriented, with experience using customer signals and metrics to evaluate impact, identify risks, and adjust strategy.
• Proven ability to influence cross-functional partners and contribute to improvements in programs, processes, playbooks, or customer strategy beyond your own individual accounts.
• Comfortable operating in a fast-moving and ambiguous environment, exercising strong judgment, prioritization, and ownership.
• Collaborative teammate who actively mentors others, shares expertise, and helps raise the quality and consistency of the broader team’s work.

At Asana, we’re committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you’re interested in this role and don’t meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we’re committed to looking at market value, which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between [comp range]. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you’re interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you’re interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

#LI-Hybrid

To apply: https://weworkremotely.com/remote-jobs/asana-customer-enablement-manager

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Job Type: Full Time

Location:

An overview of this role

Reports to: Manager, Renewals

This is an individual-contributor, tactical role focused on timely, accurate execution rather than strategic decision-making. The Associate Renewals Manager works under the general direction of Senior Renewals Managers and their manager, following specific instructions and frameworks in day-to-day work. Solutions and outputs are reviewed by more senior team members and/or the direct manager.

What You’ll Do  

• Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure. 
• Have real, consultative conversations with customers throughout the renewal cycle to understand how they’re actually using the product and where they’re headed next.
• Identify and surface expansion opportunities additional seats, tiers, or modules that come out of those conversations.
• Probe for new use cases and unmet needs within existing accounts, connecting what customers describe to relevant GitLab capabilities they aren’t yet using.
• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structuring them to reflect any expansion identified.
• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule.
• Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified.
• Explain moderately complex renewal terms and issues to customers and internal stakeholders, working to build alignment.
• Collaborate with Sales, Customer Success, and Finance to help identify expansion opportunities, resolve blockers and keep renewals moving.
• Communicate proactively and transparently with customers and internal stakeholders, adapting to GitLab’s communication framework.
• Maintain accurate, up-to-date records in the CRM/renewals system for forecasting and reporting.
• Prioritize tasks with guidance from more senior team members to drive quality, timely results.
• Contribute to team goals by working collaboratively with peer RM’s.

What You’ll Bring 

• Can execute basic renewal processes independently (“basic knots”) and has been introduced to more advanced scenarios (“complex knots”) such as multi-year deals, upsell-attached renewals, or non-standard terms.
• Developing understanding of GitLab’s way of working, values, and high-performance culture.
• Awareness of GitLab’s remote work best practices.
• Growth mindset and sense of ownership proactively seeks out ways to learn and improve, and takes action rather than waiting for direction.
• Strong attention to detail and organizational skills; comfortable managing many renewals at once.
• Clear written and verbal communication skills.
• Ability to follow defined processes and frameworks while flagging exceptions appropriately.
• Collaborative mindset and openness to feedback and coaching from senior teammates and manager.
• The ability to travel for events such as trainings, team offsites, customer meetings, etc.

About the team

The Renewals team focuses on protecting and growing GitLab’s recurring revenue by managing the full contract lifecycle for our subscription customers. As a Renewal Manager, you’ll be part of a quota-carrying team that works closely with Sales, Customer Success, Finance, and Legal to ensure timely, accurate renewals and strong customer retention across regions in an all-remote, asynchronous environment. The team is responsible for forecasting renewal outcomes, identifying and addressing churn risk, and uncovering opportunities to expand GitLab adoption, while continuously improving processes and best practices that support predictable, sustainable growth.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application.

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Job Type: Full Time

Location:

Headquarters: Egypt

URL: http://blackstoneeit.com

Description

Transforms .NET developers and graduates into techno-functional consultants through structured, practical learning. 

3. Who Should Apply 

• .NET Developers 

• Fresh Graduates 

• Career Switchers in Tech 

• No prior Dynamics experience required 

4. What You Will Learn 

• Dynamics 365 CRM 

• Sales & Customer Service 

• Dataverse 

• Power Apps, Automate, BI 

• BRDs 

• Real-world labs 

5. Program Structure 

Duration: 8 Weeks 

Language: Arabic + English technical terms 

Format: Online 

40+ hours + 8 labs 

Certifications: MB-910, PL-900, MB-210 

6. Why Join 

• Career growth 

• Real-world exposure 

• Future opportunities 

Requirements

Note: Program starts 1st of July Timings to be announced

To apply: https://weworkremotely.com/remote-jobs/blackstone-eit-microsoft-dynamics-365-crm-program-arabic-language-training

The post Microsoft Dynamics 365 CRM Program – Arabic-language training. appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses – from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world’s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $22B – multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team – builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole companyfrom engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact – beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location – past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the Role

As the Account Management Lead you’ll lead a team of experienced Account Managers across the Western Europe region. You’ll balance people leadership, strategic direction, and hands-on customer impact – driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value to customers and the business.

You will:

• Lead, coach, and develop a high-performing AM team, owning team and regional NRR performance, customer retention, and expansion goals.

• Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.

• Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.

• Set strategic direction for the team, aligning account manager initiatives with company goals and market trends.

• Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency.

• Design and implement repeatable playbooks for renewals, upsells, and adoption; automate workflows and tools to scale team impact.

• Own the ongoing development and optimization of best practices for Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves.

• Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums.

• Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.

• Partner with Europe GTM & cross functional leadership to align organizational objectives, drive cross-functional initiatives, and ensure cohesive execution across customer success, sales, and operations teams.

Requirements

10+ years of experience in account management or post-sales roles within SaaS, ideally some of this within Western Europe accounts.

Demonstrated technical acumen with the ability to upskill and enable the team fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes.

5+ years of direct people leadership experience managing AMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact.

Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.

Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.

Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).

Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes.

Strong builder mindset – you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset

Bonus: Hands-on with tools (Salesforce, Gong, Sigma, Pylon) and capable of improving data quality, visibility, and usage insights across the team.

Proficiency in German or French is required.

This role is remote-first, so it can be executed from anywhere within Europe. If you prefer, you can work from our offices in London, Dublin or Paris.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

The post Account Management Lead – Western Europe appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Headquarters: Remote

Roblox is seeking enthusiastic individuals to join our Developer Engagement Team. The ideal candidate will possess a strong focus on understanding issues and critical thinking, alongside the essential qualities required for exceptional customer support. As a contractor of this team, you will play a crucial link between Roblox and its developer community. If you’re passionate about the Roblox community and eager to contribute to the success of developers, we’d love to hear from you.

You will:

• Assist in resolving creator day-to-day escalations and emergencies.
• Manage communication between Roblox staff and creators.
• Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and timely follow-up.
• Dedicate 40 hours per week with a working schedule from Saturday to Wednesday plus on-call availability throughout the week

You have:

• Strong verbal and written communication skills.
• Demonstrates endless patience and a positive attitude.
• Capable of managing time effectively.
• In-depth understanding of Roblox and the Roblox community.
• Solid knowledge of the technical aspects of Roblox Studio.
• Experience developing on Roblox and/or other creation platforms.

To apply: https://weworkremotely.com/remote-jobs/roblox-developer-engagement-team-contract

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Job Type: Full Time

Location:

Headquarters: Serbia / Georgia / Cyprus / Armenia

URL: http://socialdiscoverygroup.com

To apply: https://weworkremotely.com/remote-jobs/social-discovery-group-senior-crm-manager

The post Senior CRM Manager appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Headquarters: Tbilisi, Georgia

URL: http://prodwaregroup.com

To apply: https://weworkremotely.com/remote-jobs/prodware-group-international-direct-sales-representative

The post International Direct Sales Representative appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Headquarters: Casper, Wyoming, USA

URL: https://evolvepeptides.com/

Evolve Peptides is a US-based e-commerce company supplying research peptides to researchers and laboratories across the United States. Every batch is third-party tested, orders ship same day from our fulfillment center in Florida, and the whole operation runs on a small, fast-moving remote team.

We are hiring an Operations Support Specialist to keep orders, inventory, customer chats and automations running smoothly every day. You will work directly with the founders and our operations team.

The basics

• Pay: $12 USD per hour
• Hours: Full-time, 40 hours per week, Monday to Friday, US Eastern business hours (9-5)
• Engagement: Independent contractor, long-term
• Location: Fully remote. We are only considering candidates based in South Africa, Latin America, or Eastern Europe.

Key responsibilities

• Coordinate order processing, shipping, and fulfillment operations
• Manage client chats, respond to inquiries, and provide timely, professional customer support
• Maintain order trackers, inventory records, and CRM data
• Monitor inventory levels, resolve discrepancies, and assist with monthly inventory projections
• Create product labels and manage product information across ordering platforms
• Monitor, maintain, and troubleshoot automated workflows using Zapier
• Update online order forms, product mappings, and WooCommerce listings
• Investigate shipping issues, returns, and fulfillment discrepancies
• Assist operations and account managers with administrative tasks and special projects
• Identify opportunities to improve workflows and operational efficiency

Qualifications

• Previous experience in operations support, e-commerce, fulfillment, customer support, or a similar role
• Strong organizational skills and exceptional attention to detail
• Proficiency with Google Workspace, particularly Google Sheets
• Experience with Zapier, WooCommerce, Canva, or similar platforms preferred
• Strong technical aptitude and problem-solving skills
• Ability to work independently, manage multiple priorities, and adapt to new systems
• Proactive, dependable, and comfortable working in a fast-paced environment
• Excellent written English
• Reliable internet connection and a quiet workspace

How to apply

Email hiring@evolvepeptides.com with the subject line “Application – [Your Name]” and the following:

1. Your resume/CV
2. A short introduction, a few paragraphs, no spelling or grammar errors. Write it yourself; we can tell.
3. A photo of your workstation, a screenshot of your speed test (speedtest.net), and an explanation of your backup setup
4. A voice message on vocaroo.com, 2 minutes max, telling us who you are and why you’re interested in this role. Keep it simple. Don’t summarize your resume; we have it.

Applications that do not follow this format will not be reviewed.

We look forward to hearing from you!

To apply: https://weworkremotely.com/remote-jobs/evolve-peptides-operations-support-specialist

The post Operations Support Specialist appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Job Requisition ID #

26WD99970

As a Senior Technical Adoption Specialist (TAS) for Construction, you will partner with strategic customers to help them maximize the value of Autodesk solutions and achieve their business goals.

We are looking for someone who combines practical knowledge of the construction industry with a passion for technology and digital transformation. You will understand how construction companies operate, how project teams collaborate, and the challenges involved in delivering construction projects.

Your background may be in construction operations, project delivery, site management, construction engineering, construction technology, or another construction-related discipline. What matters most is your experience working within or closely alongside construction companies and your ability to translate real-world construction challenges into effective digital workflows.

Through technical guidance, workflow optimization, and adoption services, you will help customers improve collaboration, increase efficiency, and achieve successful outcomes across the construction project lifecycle.

You will join the Technical Adoption group within Customer Success, a collaborative team that values continuous learning, professional growth, and customer success. Working closely with customers and internal stakeholders, you will serve as a trusted advisor, helping organizations accelerate adoption and realize the full potential of Autodesk products and platforms.

You will report to the Manager, Technical Adoption, EMEA. We support hybrid or remote working anywhere in Germany.

Key Responsibilities

• Partner with construction companies, contractors, and project teams to understand their operational challenges, business objectives, and digital transformation priorities.

• Advise customers on the adoption and effective use of Autodesk Forma Build, Forma Data Management, and related construction technologies.

• Help customers improve and digitize core construction workflows, including field execution, daily reporting, progress tracking, site coordination, and project communication.

• Support the digitalization of quality and safety management processes, including inspections, checklists, issue tracking, and defect management.

• Guide customers in improving document and drawing management, revision control, and access to accurate project information.

• Enable more effective collaboration between construction stakeholders through digital workflows for RFIs, submittals, approvals, and issue resolution.

• Translate practical construction requirements into technology adoption strategies that deliver measurable business value.

• Deliver technical demonstrations, workshops, training, and enablement programs tailored to the needs of construction teams.

• Build trusted relationships with construction professionals, from site teams and project managers to technical and business leadership.

• Collaborate with Customer Success, Sales, Product, and technical teams to identify opportunities for increased adoption and customer success.

Minimum Qualifications

• Minimum of 5 years of professional experience in the construction industry, construction technology, or a closely related field.

• Demonstrated experience working within a construction company or directly supporting construction contractors and their operational workflows.

• Strong understanding of how construction companies manage and deliver projects, including coordination between site teams, project managers, subcontractors, and other stakeholders.

• Practical knowledge of construction project workflows, such as field reporting, quality and safety management, document control, issue tracking, project coordination, or construction project management.

• Experience using, supporting, implementing, or driving adoption of digital technologies within construction organizations.

• Ability to understand construction-related business challenges and translate them into practical technology solutions.

• Knowledge of the German construction industry and its working practices, with the ability to build strong customer relationships.

• Strong communication and interpersonal skills, with the ability to engage confidently with both construction professionals and technical audiences.

• Ability to manage multiple projects or customer engagements simultaneously while balancing priorities effectively.

• Fluency in German and English.

• Bachelor’s degree or equivalent professional experience.

Preferred Qualifications

• Professional experience with a general contractor (Generalunternehmer), construction contractor (Bauunternehmen), specialist contractor (Fachunternehmen), or construction project delivery organization.

• Experience in construction project management (Projektleitung), site management (Bauleitung), construction execution (Bauausführung), site coordination (Baustellenkoordination), construction operations, or related disciplines.

• Experience supporting digital transformation or technology adoption within a construction company.

• Knowledge of construction technology solutions such as Autodesk Forma Build, Forma Data Management, Autodesk Construction Cloud, or comparable construction management platforms.

• Familiarity with digital construction workflows, including site reporting, quality and safety inspections, drawing and document control, RFIs, submittals, and issue management.

• Experience with construction technology ecosystems, including ERP systems, BIM tools, common data environments (CDE), and project management platforms.

• Experience delivering technical training, workshops, or technology enablement programs for construction professionals.

• Understanding of how digital construction solutions connect office-based project management with on-site execution.

• Experience collaborating effectively across global, cross-functional teams.

• Demonstrated ownership, adaptability, and a growth mindset.

• Passion for helping construction companies improve how they work through technology.

We welcome candidates from a wide range of construction backgrounds. Experience in a specific construction trade or discipline is not required. We particularly value professionals who understand the operational needs of construction companies and have helped construction teams improve their workflows through technology.

#LI-SH1

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For Germany based roles, we expect a starting base salary between 60,000 EUR and 88,000 EUR. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

The post Senior Technical Adoption Specialist (AEC) – Construction appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Join the Alliance: Your Expertise, Our Global Impact

Sport Alliance builds the technology powering fitness and wellness businesses worldwide from management platforms and payment solutions to member-facing applications. As we scale globally, we’re looking for a leader who thrives on ownership and brings expertise to complex, cross-market challenges.

As VP Onboarding, you own our global onboarding function. You set the standards, playbooks, and quality bar every market delivers against, and lead onboarding teams across Australia, the USA, Germany, and Poland. You don’t run individual implementations you build the structure, the leaders, and the processes that make customer go-live fast and predictable at scale. 

Your Responsibilities

What You’ll Bring

Your salary

Your benefits with us

• Benefits package private medical care and a sports card to support your health and well-being

• Access to Udemy Business boost your skills with thousands of high-quality online courses

• Flexible work model work fully remotely or combine it with on-site collaboration at our modern office in Warsaw

• Flexible Working Hours adjust your schedule to fit your lifestyle

• Unique experience in the Fitness and SaaS industry join a market-leading company in a dynamic, fast-growing industry

• International team work alongside talented colleagues from around the world in a diverse and inclusive environment

• Unforgettable company events take part in engaging team-building activities and memorable celebrations

The post VP Onboarding (m/f/d) appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

About Enode

The grid was built for predictable, centralised power. Today it’s absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale.

Enode provides the infrastructure layer that makes this possible. Our Connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation tooling gives energy companies the building blocks to manage those devices locally – think smart charging for EVs. Our Flex product turns those connected devices into a flexible, controllable asset for energy companies.

We work with device manufacturers across the energy hardware ecosystem – from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We’re backed by Y Combinator, Lowercarbon Capital, and Creandum.

The decisions made now will shape how the energy system gets built. We’re looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition.

AI is fundamental to how we work

AI is how a team our size keeps rewiring the way we work, fast enough to match what our mission demands. We look for people who reach for AI as a reflex and who can drop a habit that used to work. People who care about unblocking others, not just about what they ship themselves. If that’s not quite how you work yet but it’s the direction you’re heading, we’d still like to hear from you. We assess this in our interview process, alongside everything else we look at.

What we’re looking for:

Our Customer Success team works with some of the most ambitious energy companies in Europe, helping them bring Enode’s infrastructure to life inside their consumer energy products. Those products, and the work of our Customer Success Team, sit at the heart of the energy transition.

We’re hiring a Customer Success Manager to work closely with our customers’ teams, helping them launch and scale products and propositions that save end users money, balance the grid, and facilitate an energy transition.

We have a small Customer Success Team, which is currently growing due to commercial traction. As an early member of the team, you will have real influence on how our CS function gets built. The playbook for how customer success operate at Enode is still being defined and you’ll be expected to help do so.

In this role, you will:

• Manage a portfolio of prioritised customers, working closely with their product and engineering teams, as well as senior stakeholder. You’ll own retention and expansion for your accounts supported by Customer Engineers, Account Executives and our Enode Product teams

• Run your accounts with AI in the loop, from customer research and meeting debriefs to investigations into customer data and clear explainers you can put in front of a customer. Turn what works into something the team can reuse.

• Own the full post-sales cycle from product development through to launch and scale, including testing new CS strategies and approaches along the way to drive customer impact

• Build the Customer Success function at Enode – shaping our approach, processes, systems and tooling that will define how we operate as we scale;

• Collaborating closely with our product teams to ensure what we build reflects what customers actually need

• Partnering with Sales and Marketing to improve the customer journey from first touch point through to long term success

This role will be right for you, if:

To succeed at Enode you should be passionate about our mission to accelerate the energy transition, and excited to roll up your sleeves and take part in early stage company-building.

• You have 2+ years of relevant experience in early-stage CS at a fast-growing start-up, or applicable experience from management consulting (i.e. with start-up, technology or energy focus).

• You’re comfortable in a customer-facing role and have strong client hands, communication skills and ability to build trust-based relationships with at all levels of an organization

• Technical aptitude and familiarity with common LLM tooling and AI agent frameworks. You own what AI produces in front of a customer, and a fast answer that is wrong about customer impact does not pass.

• You have a start-up mindset, with high levels of agency, drive and ambition

• Are comfortable in a fast-paced environment with high levels of ambiguity.

• You’re entrepreneurial and energized by building from the ground up.

• You’re motivated by ownership and the chance for accelerated career growth

• You’re analytically strong and a first principles thinker, when something isn’t working, you diagnose before you escalate

• You have the ability to work collaboratively in a cross-functional team environment

• Bonus: Experience from either the energy sector and/or API products

What we offer:

• Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale.

• A mission-driven, fun and caring environment with high drive and ambition.

• Competitive compensation, including a very attractive employee option program – you’re part of our journey.

• Access to best in class AI tooling, we think the ceiling on what a small team can do has fundamentally shifted, and we want you to feel that.

• Real investment in your AI fluency. Dedicated time to build the skill, an internal skills library you can contribute to, and the tooling budget to work properly.

• Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand.

• Three annual off-sites to connect with the team in exciting & fun places.

• Flexible, human-first culture.

• Stipend for setting up your home office.

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A few things to note:

• Enode is an equal opportunities employer. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

• Our values are integral to the way we work and are embedded into all our hiring processes. You can read more about our values here.

The post Customer Success Manager appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Headquarters: Remote

You’ve spent your career helping security teams get more from their technology. You understand what it takes to operationalize security tooling across an enterprise, and your credibility with customers comes from technical depth and hands-on problem solving. As a Technical Account Manager at Expel, you’re the dedicated technical advisor for a portfolio of enterprise security programs. You drive platform adoption, deepen integrations into customers’ security ecosystems, and ensure they get full value from their investment in Expel’s managed detection and response service. 

You partner closely with Customer Success Managers, who own the commercial relationship and retention outcomes. Your role is to deliver technical depth and expertise that frees CSMs to focus on strategic and executive relationships. When incidents occur, you own the technical response coordination with customers. When integrations or troubleshooting challenges arise, you work to resolve them, escalating to senior team members when needed. 

Your success is measured by technical value realization within your accounts: adoption metrics, time-to-value, customer technical health scores, and your contribution to retention outcomes alongside your CSM partners. You work with enterprise accounts where the technical complexity and investment level warrant dedicated technical advisory support. 

What Expel can do for you

• Extend your network of security leaders across a wide variety of industries 
• Plug you in to customer missions that matter: keeping people safe and saving lives 
• Deepen your expertise in the security market, and in particular security operations 
• Set you up to flex your consultative risk management and security strategy muscles 
• Provide access to, hands down, the best security operations platform on the market 
• Help you continue to gain experience with security technologies and methodologies

What you can do for Expel

• Drive platform adoption and technical health metrics for assigned accounts, ensuring customers fully leverage Expel’s capabilities 
• Build deep technical relationships with security practitioners, architects, and technical leaders who influence platform adoption and integration decisions 
• Advise customers on security program improvements, detection strategies, and how to get more value from their technology investments 
• Help customers mature their use of Expel over time, expanding integrations and optimizing their configuration. Provide technical content and support for CSM-led quarterly business reviews 
• Handle troubleshooting and integration challenges, partnering with TSEs, Detection & Response, Engineering, and Product teams as needed; escalate complex issues to senior TAMs 
• Own technical incident response coordination with customers, managing the technical aspects of security incidents while CSMs handle executive communication 
• Identify technical expansion opportunities (new integrations, additional coverage) 
• Support and learn from more senior team members on the most complex technical challenges

What you should bring with you

• 5+ years of security industry experience, majority in consultative customer-facing roles 
• Deep technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies 
• Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting). Understanding of enterprise security operations and the challenges security teams face 
• Strong consultative skills; leads with listening, understands customer context before recommending solutions. Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors

Additional Notes

The base salary range for this role is between $114,300 USD and $165,700 USD, plus variable compensation and equity. While the full salary band reflects our long-term compensation framework, we’re primarily targeting candidates between $130,000 and $155,000 based on experience, skills, and market data. This role has an 85/15 pay mix, resulting in targeted on-track earnings (OTE) of approximately $152,941 to $182,352 USD.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We’re only hiring those authorized to work in the United States.

We’re an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

#LI-remote

To apply: https://weworkremotely.com/remote-jobs/expel-technical-account-manager

The post Technical Account Manager appeared first on Remote Work Ukraine.

Job Type: Full Time

Location:

Headquarters: Remote

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

The Support team at Alloy is a group of curious, collaborative, and technically skilled problem-solvers dedicated to helping our clients succeed. We partner closely with Product and Engineering, act as the voice of the customer, and play a critical role in driving continuous improvement across the company. We pride ourselves on our empathy, accountability, and deep product knowledgeand we’re always looking for team members who care deeply about both technology and people.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter.

What you’ll be doing

The Senior Technical Support Engineer is a highly experienced support professional who thrives in a fast-paced, collaborative environment and operates with significant autonomy. This role is designed for individuals who lead complex, cross-functional escalations, design long-term solutions to recurring issues, and act as trusted advisors across the company.

As a senior member of the Support team, you’ll represent Support in cross-departmental meetings, mentor junior team members, and lead key initiatives that improve team performance and the customer experience. You bring both strong technical expertise and a passion for solving real customer problems at scale.

Escalation Management & Complex Ticket Handling

• Lead high-priority or complex support issues, including those involving multiple teams or external partners.
• Serve as the escalation point for the Support team, confidently resolving edge cases and urgent matters.
• Deliver concise and empathetic customer communication, and guide others in effective customer-facing messaging.
• Participate in the team’s on-call rotation, helping to support urgent customer issues outside of standard business hours.

Technical Expertise & Strategic Contributions

• Demonstrate deep expertise across multiple areas of the Alloy platform, with the ability to troubleshoot issues independently.
• Design and implement solutions for recurring or systemic support issues.
• Contribute to internal tooling and documentation improvements based on customer pain points.
• Participate in product betas, incident reviews, and internal testing efforts to improve product quality and support readiness.

Cross-Functional Collaboration

• Represent the Support team in cross-functional meetings with Product, Engineering, and other internal stakeholders.
• Influence roadmap and product quality conversations with data-driven feedback and customer context.
• Take initiative to improve processes, suggest tooling enhancements, and drive adoption of team-wide initiatives.
• Additional cross-team projects and responsibilities may be expected as part of this role.

Mentorship & Team Leadership

• Provide mentorship to junior and mid-level engineers through onboarding, buddy programs, and informal coaching.
• Help establish a culture of ownership, technical curiosity, and continuous improvement.
• Lead by example in documentation, incident participation, and support operations.

What we’re looking for

• 3+ years of experience in technical support, ideally in a B2B SaaS environment.
• Demonstrated ability to own and resolve high-stakes or technically complex issues.
• Excellent verbal and written communication skills, especially under pressure.
• Experience working cross-functionally with Product and Engineering teams.
• Proven ability to mentor others and contribute to a strong team culture.
• Strong troubleshooting skills with APIs, logs, and developer tools.
• Experience using Zendesk, Looker, Postman, or scripting languages like Python or Bash.
• Previous participation in an on-call or incident response rotation.

Compensation for this role ranges from $90,000 – $110,000, as well as stock options.

Benefits and Perks 

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health 
• Hybrid work environment: NYC employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You’ve found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

To apply: https://weworkremotely.com/remote-jobs/alloy-senior-technical-support-engineer

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Job Type: Full Time

Location:

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