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About the Role
We're seeking a BA to ensure flawless delivery of features to our customers. You'll work hands-on with development teams to execute the product roadmap defined by our CPO, maintain high quality standards, track team performance metrics, and ensure releases happen on schedule without delays.

This is an execution-focused role. You'll translate business requirements into technical specifications, manage the delivery process, minimize bugs and incidents, and ensure our customers receive high-quality features on time.
Role Type: Business Analyst (Execution & Delivery focused)

Time Allocation:
50% Feature delivery execution (backlog, user stories, sprint management)
20% Technical documentation (BRD, PRD preparation)
15% Quality & metrics (bug reduction, incident management, team performance tracking)
15% Stakeholder coordination (customers, sales, support)

Report To: Head of Product
Location: Remote (Europe/US time zones preferred for team overlap)

Must-Have Qualifications
Experience 3-5+ years as Business Analyst or Product Manager in B2B SaaS, cloud software, or CRM solutions
Proven track record of on-time delivery: Be ready to share specific metrics (e.g., Achieved 95% on-time release rate over 12 months")
BRD/PRD writing experience: At least 2 years writing technical specifications for engineering teams
Agile/Scrum mastery: 3+ years managing backlogs, writing user stories, leading sprint ceremonies
Quality focus: Experience reducing bug rates and managing incident response
Technical proficiency: Understanding of APIs, cloud platforms, CRM integrations, data models

Skills
Execution Excellence: Ability to drive features to completion on schedule, removing blockers proactively
Technical Documentation: Strong writing skills for BRD/PRD with clarity and detail
Analytical: Can track and present team performance metrics (velocity, cycle time, bug rates)
Quality Mindset: Obsessed with reducing bugs, improving processes, preventing incidents
Communication: Fluent English (C1/C2), able to explain requirements to technical and non-technical audiences
Prioritization: Can make quick trade-off decisions to keep releases on track
Incident Management: Experience triaging and coordinating response to production issues

Tools Proficiency
Jira/Linear: Advanced backlog management, sprint planning, reporting
Confluence: Documentation, BRD/PRD templates, knowledge management
Analytics: Mixpanel, Amplitude, Google Analytics for feature tracking
Design: Figma collaboration for UI/UX specifications
Communication: Slack, Zoom, async documentation practices

Mindset
Delivery-focused: Obsessed with hitting release dates and shipping quality features
Detail-oriented: Catches edge cases, writes comprehensive acceptance criteria
Proactive problem-solver: Removes blockers before they impact timelines
Quality-driven: Won't ship until it's right, balances speed with quality
Team player: Supports engineering, collaborates with cross-functional teams
Customer-centric: Understands impact of delays and bugs on customer experience

Nice-to-Have (Bonus Qualifications)
Experience
1-2+ years product ownership experience
Previous experience in CRM industry (Salesforce, HubSpot, Pipedrive ecosystem)
Background as Business Analyst, Solutions Engineer, or QA Lead (strong documentation skills)
Experience with DevOps practices (CI/CD, release automation, monitoring)
Incident management training (ITIL, SRE practices)
Experience managing API products or developer-facing features

Skills & Knowledge
SQL proficiency: Can write queries to analyze feature usage and performance
Scripting/automation: Python, JavaScript for data analysis or tooling
Advanced Jira: Custom workflows, automation rules, dashboard creation
API documentation: Swagger/OpenAPI specification writing
Performance testing: Understanding of load testing and scalability considerations.

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