Тип вакансії: Повна зайнятість

Розташування:

Dataweb Global Group is looking for a Client Service Manager.
Dataweb Global Group is an international hosting and IaaS provider. Our solution scope includes full-stack IT infrastructure solutions based on enterprise-level Bare Metal, both Public and Private cloud offerings, and content delivery services (CDN).
We work with clients across various industries who require custom-built solutions to manage significant computing power, such as VoD platforms, Martech/Adtech platforms, Fintech, AI/ML computing, gaming, funtech and more.
Our mission is to provide personalized solutions for businesses and the people behind them.

Responsibilities:
Act as a liaison between technical specialists and clients, ensuring smooth and mutually beneficial cooperation;
Process all incoming customer requests related to new or upgraded server hardware (dedicated or cloud servers, etc.) and services (CDN, etc.);
Coordinate and oversee all internal work related to customer orders, maintaining communication with both clients and technical teams throughout all stages of delivery;
Provide full documentary support for each order (contracts, invoices, etc.), and maintain accurate order data in internal company systems;
Collect and analyse statistics upon request, preparing insights and proposals based on the data;
Take an active role in improving the service and developing company products.

Requirements:
Knowledge of the hosting market (dedicated servers, CDN, VPS, domains, etc.);
Strong understanding of server hardware configurations and technical characteristics;
Basic knowledge of networking technologies and internet services;
Experience working with B2B clients, with a strong focus on service quality and its development;
Excellent communication skills and experience in handling proposals and objections effectively;
Strong verbal and written communication skills;
Upper-Intermediate level of English;
Ability to plan and organise work, prioritise tasks, and provide constructive feedback;
Proactive attitude and willingness to search for opportunities and solutions.

We offer:
Competitive payment;
Opportunity to work from any place in Europe (we provide technical support);
25 working days for rest annually, and also paid sick leaves;
Different benefits: lunches, insurance, English courses, corporate activities and gifts. Also, we actively support brave Armed Forces of Ukraine soldiers and donate to their needs together.

See you at the interview:)

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