Тип вакансії: Повна зайнятість

Розташування:

Welcome to Drawer.AI!

What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.
Stage: Seed-funded, revenue-generating, aiming for a Series A in 2026.
Why join now: Real customers are pushing our roadmap faster than our current team can build.

We're looking for a Customer Success Specialist to work closely with our customers, help them succeed with the product, and be their main point of contact.

Key Responsibilities:
Communicate with customers via chat, calls, and async messages.
Onboard new customers, guide them through product setup, and help them successfully complete their first steps with Drawer.AI.
Run onboarding sessions, demos, and customer meetings.
Review screen and call recordings to understand customer needs.
Help customers adopt the product and get real value from it.
Share customer feedback with Product and Sales teams.

Requirements:
2+ years of experience in Customer Support, Customer Success, or a similar role.
Confident customer communication via chat and calls.
Excellent spoken and written English.
Comfortable working in a customer-facing role.
Availability to work until 12:00 AM Kyiv time.

Nice to have:
Experience with US-based customers.
SaaS or startup background.

Join our stellar team at Drawer.AI, where excellence meets opportunity! Enjoy a competitive salary, career growth opportunities, and a work environment we're proud of. Build a better future with us!

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