Тип вакансії: Повна зайнятість

Розташування:

Welcome to Drawer.AI!

– What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.
– Stage: Seed-funded, revenue-generating, aiming for a Series A in 2027.
– Why join now: Real customers are pushing our roadmap faster than our current front-end team can build.

We're looking for a Customer Success Specialist to work closely with our customers, help them succeed with the product, and be their main point of contact.

Key Responsibilities:
Communicate with customers via chat, calls, and async messages.
Run onboarding sessions, demos, and customer meetings.
Review screen and call recordings to understand customer needs.
Help customers adopt the product and get real value from it.
Share customer feedback with Product and Sales teams.

Requirements:
1+ year of experience in Customer Support, Customer Success, or a similar role.
Confident customer communication (chat & calls).
Excellent spoken and written English.
Comfortable working in a customer-facing role.
Availability to work until 12:00 AM Kyiv time.

Nice to have:
Experience with US-based customers.
SaaS or startup background.

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us because we believe in creating success together. Build a better future with us!

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