Тип вакансії: Повна зайнятість

Розташування:

About LimTC © Limitless Technology Consultants LLC:
LimTC is a Ukrainian outsourcing company that partners with international clients to help them grow, and we grow together with them. We build long-term collaborations where every team member plays a meaningful role. From tackling business challenges to managing operations end-to-end, we take ownership and deliver real value. At LimTC, you're not just a resource you're part of a trusted, heard, and empowered team. We believe in ideas, initiative, and professional growth. Whether working with clients or building internal solutions, your voice matters here. Join us and be part of a company where your work makes a difference every day.

Key Functions:
Provide day-to-day client support via case management generated via multiple channels:
Ticketing system (Amazon)
Phone Calls (including feedback and troubleshooting)
continuously deliver a high-quality and effective service to clients, liaising with the Team Leader, as appropriate;
Adhere to operational processes, policies, and documentary requirements;
Ensure all client and internal documentation is safely maintained and accessible in accordance with GDPR and internal policy.
Identify areas of personal development, e.g., training on a specific activity and reaching out to their Team Leader for assistance;
Maintain a regular dialogue with other team members/leads, sharing learning experiences and enabling clients to provide a consistent, high-quality service;
Use their initiative to troubleshoot technical issues raised by the client and deliver solutions that meet policies.
Document any changes or new solutions for other agents to use.

Required Experience/Characteristics:
Relevant previous experience
Experience in working with a team
Basic computer experience
Spoken and written English at least an Advanced level
Location: Ukraine
Good communication skills and an ability to interact effectively
Across all levels within the organization
Ability to prioritize multiple tasks
Good understanding of PC skills with the ability to document processes
Strong team player
Ability to work under their own initiative and follow directions from their Team
Confidential, tactful, and diplomatic
Puts the client first, acting sympathetically to their needs, thereby strengthening the overall relationship
Committed to working within the client's agreed values and framework.

Working schedule:
8 hours per day
5 days per week
Work is organized in two fixed shifts with rotation every 34 weeks (no option to choose a preferred shift):
Shift 1:
MondayThursday: 6:00 PM 2:00 AM
Sunday: 4:00 PM 12:00 AM
Shift 2:
MondayThursday: 2:00 PM 10:00 PM
Friday: 11:00 AM 7:00 PM

Benefits:
Working in an environment with native English speakers
Remote work
Ukrainian Holiday coverage
18 paid vacation days
We provide technical equipment
A stepping stone into the IT technologies space
HR benefits
Growing project and company with the ability to contribute to the core and apply creativity
Amazing, talented people and a personal approach at all levels!

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