Тип вакансії: Повна зайнятість

Розташування:

Зарплата: $700–$1000

Looking for a remote role in an international project where you'll use English every day (and Spanish, if you have it) in live conversations with people across the US? Join Trucker Guide – we help American truck drivers on the road, from navigation and hotels to urgent roadside help.

Format: fully remote · Schedule: 12-hour shifts, day or night · Workload: no more than 42 hours per week.

About the company https://truckerguideapp.com/
Trucker Guide is an innovative product IT company building an advanced navigation and information platform for the trucking industry in the North American market (US and Canada).
Milestones: since its active launch in late 2022, the app has grown rapidly – over 750,000 downloads and strong ratings (4.7/5) on the App Store and Google Play.
Product: a full ecosystem (mobile & web) that brings together more than 450,000 points of interest (POIs) and helps thousands of drivers and dispatchers optimize complex routes every day – purpose-built truck navigation (accounting for vehicle dimensions), infrastructure search (truck stops, repair shops, fuel stations), live traffic-camera monitoring, and B2B route-planning tools.

Open position: Partner support specialist
We're launching a new product on our platform – Roadside Assist https://roadservice.truckerguide.app/. It works on a model similar to Uber/Bolt, but for trucking: a driver submits a request about a breakdown on the road, and a partner (tire shop, towing company, repair shop) accepts and fulfills it.
What you'll do (phone-based work only)
Supporting existing requests: a driver has submitted a request, it's reached the partner, but they haven't responded – you call the partner and ask them to respond promptly.
Resolving issues: you help sort out the situation if a driver runs into a problem with a partner during booking or while the service is being carried out.
Recruiting new partners: if there are no partners yet in a driver's location, you get an automatic list of local shops, call them with a partnership offer, send them the signup link, and onboard the new partner onto the platform.
You log the status of every case in the CRM.

What you'll get
Daily live practice of your English (and Spanish, if you have it) – with real people in the US, not from a textbook.
Your first professional experience on an international project – a strong line on your resume.
Training before you start and team support from your very first shifts.
Career growth: you're joining while the department is still being built, which opens up fast-track opportunities to grow into a Team Lead/Head role or move into adjacent departments (marketing, sales, finance, support).
What matters to us
Confident English at a C1 level (spoken and written) – or English C1 + Spanish C1.
Calm and polite even in stressful situations.
Willingness to work shifts, including nights.
Nice to have: experience in customer support or a call center.
Conditions
Format: fully remote.
Schedule: 12-hour shifts (day/night), no more than 42 hours per week.
Pay: $700-1000 (starting).

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