Тип вакансії: Повна зайнятість

Розташування:

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.
We are looking for a enthusiastic Junior Customer Support Specialist no prior commercial experience is required! If you are eager to start your career in IT and looking for a company that will guide, mentor, and invest in your growth from day one, this role is for you.
Job Responsibilities:
Communication with clients via chats, e-mail, and calls;
Respond to customer queries promptly and accurately (24/7 service);
Follow up with customers to ensure prompt issue resolution;
Collect and analyze customer feedback to assess satisfaction.
Requirements:
Good English communication skills (both written and spoken);
A strong passion for starting a career in IT and a genuine eagerness to learn fast;
Basic computer skills and quick adaptability to new tools;
Ability to stay calm and find solutions in different situations;
Good time management and teamwork skills.
What we offer:
Comfortable work environment, remote work;
The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule a shift schedule created on a monthly basis, which may include morning, evening, and night shifts;
Paid vacation and sick leave;
Payment for psychologist services;
Healthcare insurance and gym;
Comprehensive Onboarding & Mentorship We don't just throw you into the deep end; our experienced team will guide you through structured training and support your smooth transition into the IT industry.
Clear Career Pathways We believe in growing our talent internally. This role is a stepping stone with real opportunities to evolve into senior support roles, tech operations, or other areas within the company as you develop your skills.
Learning & Development Opportunities We actively support your professional growth and invest in your development by covering the costs of additional training, courses, and educational programs;
Work in a young and friendly team.

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