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About LuckyStart.com

LuckyStart.com is a leading online casino operating on the Softswiss platform, catering to high-value players in Tier 1 geographical regions. We pride ourselves on offering an exceptional gaming experience and personalized service to our VIP clientele.

Job Overview

We are seeking a dynamic and experienced VIP Manager to join our team. The VIP Manager will be responsible for managing relationships with our most valued players, ensuring they receive top-tier service and support. The ideal candidate will have a deep understanding of VIP player needs, excellent communication skills, and experience with customer engagement tools such as Customer.io, Intercom chat and more.

Key Responsibilities

VIP Relationship Management: Develop and maintain strong relationships with VIP players to ensure a high level of satisfaction and loyalty.
Player Retention: Develop and execute strategies to retain VIP players, including loyalty programs, special events, and personalized rewards.
Analytics and Reporting: Monitor VIP activity and engagement, providing regular reports on VIP metrics and insights to the management team.
Feedback Collection: Gather and analyze feedback from VIP players to identify areas for improvement and implement necessary changes.
Collaboration: Work closely with the marketing, customer support, and product teams to ensure a seamless VIP experience.

Qualifications

Experience: Minimum of 2 years of experience in a similar role within the online gaming industry.
Softswiss experience is a big advantage.
Communication Skills: Excellent verbal and written communication skills in English. Other lnaguages is a bonus.
Analytical Skills: Strong analytical skills with the ability to interpret data and make informed decisions.
Customer-Centric: A passion for delivering exceptional customer service and a deep understanding of VIP customer needs.
Flexibility: Willingness to work flexible hours to accommodate VIP schedules and time zones.
Team Player: Ability to work effectively within a team and collaborate with various departments.

Benefits

Competitive salary and performance-based bonuses
Flexible working hours and remote work options
Opportunity to work with a dynamic and innovative team

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