Тип вакансії: Повна зайнятість

Розташування:

N-iX is looking for a skilled Senior Business Analyst to join the team.
About the project:
Our customer is a full quote-to-cash ERP/PSA used by field service companies (system integrators) that install and maintain physical equipment – AV systems, security cameras, fire alarms, HVAC. The platform covers:
Sales: opportunities, quoting, ordering
Projects: project management, resource scheduling
Service: dispatch, ticketing, field technician management
Finance: accounting, GL, invoicing, purchasing (the financial core is central to everything)
Reporting: data sources, dashboards, report builder
Mobile app: native iOS and Android for field technicians (dispatch, tasks, timesheets, scheduling, offline sync)
All modules feed into a single financial core. The platform is sold as an all-or-nothing product today – no modular subscriptions.

Responsibilities:
Requirements elicitation – interviews, workshops, stakeholder sessions, effectively managing multiple approval layers and iterations.
Critical analysis – identifying gaps, conflicts, and edge cases in stated needs
Specification writing – user stories with clear acceptance criteria and DoD, specs written against the variability surface
Create process diagrams using BPMN or other modeling tools when necessary.
Scope management – tracing every change into WBS and estimate impact
Facilitate workshops, meetings, and requirement clarification sessions. Proactively build trust, manage conflicts within cross-functional teams, handle unavailable or demanding stakeholders, and drive prioritization.
Documentation – process flows, data models, living specifications
Stakeholder communication – acting as the bridge between business and delivery
Backlog prioritization – collaborating with the PO/PM
Delivery support – resolving ambiguity for the team during development
Acceptance validation – verifying delivered functionality against requirements, alongside QA
Requirements:
5+ years of commercial experience as a System/Business Analyst, demonstrating a clear Senior-level proficiency
Strong analytical, critical thinking, and systemic problem-solving skills.
Proven track record in the development and deployment of WEB and Mobile products
Proven track record of writing and structuring requirements from scratch, with the ability to navigate ambiguity when documentation is missing.
Practical experience working in vendor-driven environments with complex stakeholder structures and iterative approval loops.
Ability to lead and monitor tasks from the initial requirement phase through to final product launch.
Hands-on experience with BPMN and UML notations to map business processes and identify bottlenecks
Practical experience in REST API design and a solid understanding of microservices architecture
Experience working closely with UI/UX designers, Backend/Frontend developers, QA, and DevOps engineers
Experience working with non-functional requirements (scalability, security, performance)
Excellent communication skills, including presentation and knowledge sharing experience
We offer*:
Flexible working format – remote, office-based or flexible
A competitive salary and good compensation package
Personalized career growth
Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
Active tech communities with regular knowledge sharing
Education reimbursement
Memorable anniversary presents
Corporate events and team buildings
Other location-specific benefits
*not applicable for freelancers

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