Тип вакансії: Повна зайнятість

Розташування:

We are looking for a strong Salesforce Functional Consultant to join a team supporting the Salesforce ecosystem of a US company in mortgage and consumer lending.
This is not a classic BA role. You will investigate production issues yourself, work hands-on with Salesforce configuration, and shape requirements to the point where development can pick them up.
Setup
Full-time, long-term outstaff engagement
Working hours 9:00-17:00 Pacific Time (PT)
Direct communication with US stakeholders
Team: Tech Lead, developers, QA
What you will do
Analyse Salesforce requests and production issues, run initial troubleshooting before escalating to the development team
Determine whether an issue sits at configuration, data, integration or custom development level
Work hands-on with Salesforce configuration and independently handle configuration-level issues
Work with Flows, objects and fields, validation rules, permissions, queues, assignment and routing rules, reports and dashboards
Communicate directly with stakeholders, clarify incoming requests and set realistic expectations before involving engineering
Refine business requirements with stakeholders and turn them into user stories with clear acceptance criteria
Run backlog refinement in Jira
Support functional validation and UAT, working together with QA: test scenarios, regression, edge cases, routing logic, post-release production validation
Must have
5+ years of hands-on Salesforce experience
Strong configuration background: Flows, objects, fields, validation rules, profiles and permission sets, queues, assignment logic, reports and dashboards
Production troubleshooting experience
Requirements gathering, user stories, acceptance criteria
Jira, solid understanding of SDLC
Confident English for daily work with US stakeholders
Strong plus
Salesforce Financial Services Cloud
Mortgage, lending, fintech or banking domain
Loan officer workflows, borrower and application lifecycle, declines, routing and escalation processes
Salesforce integrations, API and data flow understanding, MuleSoft familiarity
QA / UAT and production support experience

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