Тип вакансії: Повна зайнятість

Розташування:

We are looking for ServiceNow ITSM Product Owner.

Details:
Start: ASAP
End: 31.12.2026, extension possible
Workload: full-time
Location: remote, with occasional on-site travel; EU-based nearshore candidates preferred
Language: English; German is a plus
Rate: please share your expected hourly rate

About the project
A company in the telecommunications sector is enhancing its live ServiceNow platform and needs an experienced Product Owner to drive new features. The work starts with ITSM. You'll guide the client's internal Product Owner, the technical teams and the integration partner, and you'll mentor a junior Product Owner.

What you'll do
Lead the definition and delivery of new features and platform enhancements, starting with ITSM
Advise the internal Product Owner and technical teams on backlog prioritisation
Shape end-to-end processes and integrations, including ServiceNowJira handovers from L1/L2 support to L3 development
Turn business and operational needs into clear epics, user stories and acceptance criteria
Guide the integration partner's work, especially on service assurance capabilities
Mentor the junior Product Owner and share your knowledge

What you bring
Extensive hands-on experience as a Product Owner for ServiceNow ITSM, with a track record of enhancements on a live platform
Deep practical knowledge of Incident, Problem, Change and Request Management, and how these are set up and connected in ServiceNow
Confidence to challenge requirements and proposed solutions, use standard ServiceNow features where possible, and steer teams towards maintainable solutions
Strong experience writing user stories from operational needs, managing priorities and validating delivered work
Solid understanding of service assurance and L1/L2/L3 support processes
Experience managing system integrators and coaching less experienced Product Owners
Telecommunications experience is a strong advantage

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