Тип вакансії: Повна зайнятість

Розташування:

Можна мати нескінченні бюджети, але без чіткого саппорту все розсиплеться за день. Ми в TraffHub шукаємо людину, яка кайфує від порядку, розуміє логіку FB та вміє менеджерити процеси так, щоб команда ніколи не буксувала.

Якщо ти швидкий, як скрипт, і точний, як формула в Sheets залітай до нас!

Що ти будеш робити:
Ведення комунікації з агентами та підтримка оперативного зв'язку.
Наповнення та ведення аналітичних таблиць у Google Sheets.
Виконання операційних запитів від баїнг-команди: від технічних налаштувань до адміністрування.
Контроль за актуальністю даних та допомога в оптимізації щоденних процесів.

Що важливо:
Досвід роботи з агенськими акаунтами (фарм, закупка, видача акаунтів баєрам).
Розуміння роботи Facebook Ads та того, як влаштований арбітраж.
Впевнені навички роботи з Google Таблицями (робота з даними, формули).
Високий рівень самоорганізації, уважність до деталей та бажання швидко вчитися.

Що ми даємо:
Full remote.
18 робочих днів відпустки + лікарняні.
Можливість відвідувати психолога 4 рази на місяць.
Прозора фіксована ставка.
Сильна команда, де немає мікроменеджменту, але є чіткі цілі та підтримка.

Цікаво спробувати? Відгукуйся на вакансію прямо зараз!

The post Support Manager appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

General skills:
Intermediate English or above level of English, Ukrainian (reading/writing), Russian (reading/writing)
Experience in Hosting customer support position from 2 years
Ability to work on several tasks in parallel (chats, tickets)
Ability to listen, understand, and identify client needs
We offer:
Work in a friendly team;
Free English language training;
Competitive salary level
About project:
BlueVPS is a young Team of enthusiasts (8 years on the market) looking for purposeful employees in different areas.

The post Customer support specialist appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

Зарплата: $1300–$1500

We are looking for a technical support engineer in Bratislava.

This position is also suitable for Junior-level professionals.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

We will welcome you to our team if you want to learn:
system administration of servers from anywhere in the world;
diagnose hardware, software and network server issues;
work with hardware monitoring;
work with cloud technologies.

Requirements:
your English is sufficient for e-mail correspondence;
you are attentive to details, able to search and analyze information;
you know what components a modern computer consists of;
you understand the basic principles of the Internet and computer networks.

Will be an advantage:
experience with Linux operating systems (Ubuntu, CentOS, Debian);
basic knowledge of working in the Linux terminal;
experience in installing Windows/Linux OS from the ground up.

We offer:
work in a team of professionals at international level;
comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;
mentor assistance, learning modern IT technologies;
individual vocational training plan for 12+ months;
opportunity to practice and improve your English;
сompetitive salary and all necessary equipment;
remote work from Bratislava with the possibility to use our co-working space;
support of legalization in Slovakia if needed.

The post Junior technical support engineer (Slovakia) appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

Про роль
Ми шукаємо Support Agent, який допомагатиме гравцям швидко та якісно вирішувати питання, пов'язані з акаунтом, платежами, бонусами, верифікацією та використанням продукту.

Ця роль поєднує клієнтоорієнтованість, уважність до деталей і вміння працювати з великою кількістю інформації. Нам потрібна людина, яка не просто відповідає на повідомлення за шаблоном, а розуміє запит гравця, знаходить коректне рішення та супроводжує кейс до повного завершення.

Основні задачі
Опрацьовувати звернення гравців у чатах відповідно до внутрішніх стандартів і встановлених SLA.
Консультувати користувачів щодо реєстрації, входу в акаунт, депозитів, бонусів, промоакцій та правил продукту.
Швидко визначати суть проблеми, ставити уточнювальні запитання та надавати повну й зрозумілу відповідь.
Перевіряти інформацію в адміністративних системах перед наданням відповіді гравцю.
Супроводжувати складні звернення до повного вирішення, не залишаючи кейси без результату або зворотного зв'язку.
Передавати питання до Payments, VIP, CRM, Product або Technical Team, якщо вони потребують додаткової перевірки.
Коректно фіксувати результати комунікації, використовувати відповідні теги та заповнювати інформацію щодо кейсу.
Працювати зі скриптами, базою знань та внутрішніми інструкціями, своєчасно повідомляти про неточності або відсутність необхідної інформації.
Виявляти повторювані проблеми, помилки в продукті або слабкі місця в процесах і передавати їх відповідальним командам.
Брати участь у навчанні, перевірках якості та вдосконаленні процесів служби підтримки.

Що для нас важливо
Досвід роботи в клієнтській підтримці від 0,5 року.
Досвід у сфері iGaming, fintech, e-commerce або іншому digital-продукті буде значною перевагою.
Розуміння основних процесів онлайн-казино: депозити, виплати, бонуси, wagering, верифікація та обмеження акаунтів.
Грамотна письмова англійська мова або німецька. Рівень від Intermediate.
Уміння спокійно та професійно спілкуватися з незадоволеними або емоційними користувачами.
Здатність швидко знаходити потрібну інформацію та приймати рішення в межах своєї відповідальності.
Уважність до деталей: некоректна інформація щодо бонусу, виплати або верифікації може створити фінансовий та репутаційний ризик.
Готовність працювати зі змінним графіком, зокрема у вечірні, нічні, вихідні або святкові зміни.
Системність, відповідальність і дисциплінованість у роботі з кейсами.

Буде перевагою
Досвід роботи в підтримці онлайн-казино або betting-продукту.
Досвід роботи з Intercom.
Досвід роботи з міжнародними ринками та гравцями з Tier 1 GEO.
Знання додаткових іноземних мов.
Розуміння основних метрик служби підтримки: FRT, SLA, CSAT, Resolution Time, Repeat Contact Rate та QA Score.

Що ми пропонуємо
Зрозумілі робочі процеси, скрипти, база знань та підтримка команди.
Можливість професійного розвитку до QC Manager, Team Lead або фахівця суміжного напряму.
Команду, відкриту до нових рішень, автоматизації та вдосконалення процесів.
Прозору комунікацію та підтримку без зайвого мікроменеджменту.
Повністю віддалений формат роботи.
Full-time зайнятість за погодженим змінним графіком.
Конкурентну заробітну плату за результатами співбесіди.
Оплачувану відпустку, лікарняні та святкові дні.
Компенсацію навчання, спортивних занять і медичних витрат.
Щорічний Performance Review із переглядом компенсації.
Корпоративні активності та внутрішні програми розвитку.

The post Support Agent appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

Hi!
We're excited to introduce you to Softsich!
We are looking for an energetic and client-oriented VIP Customer Support Representative who will become a trusted partner to our most valuable customers. If you're great at building trust, offering personalized solutions, and delivering premium service this role is for you!

Requirements
At least 1 year of experience in Customer Support / VIP Support.
Experience working across multiple communication channels: Live Chat, Tickets, and Messengers.
English level: Upper-intermediate+
Excellent communication skills and the ability to find an individual approach to users.
High level of empathy and the ability to understand users' needs and mood, adapting the communication style to the situation.
Ability to work in a multitasking environment, effectively prioritize tasks, and handle multiple requests simultaneously.
Strong stress-resistance and the ability to maintain a high level of service in challenging or conflict situations.
Ability to respond quickly, make independent decisions, and find optimal solutions in non-standard situations.
Strong critical thinking and the ability to analyze a situation before making a decision.
Flexibility and the ability to quickly adapt to changes in processes, products, and internal procedures.
Ability to work effectively as part of a team, openness to feedback, and willingness to share knowledge and experience with colleagues.
Strong attention to detail and a high level of responsibility.

Responsibilities
Provide high-quality and personalized support to VIP users via Live Chat, Tickets, and Messengers.
Handle user requests promptly and follow up on complex cases until they are fully resolved.
Maintain a high level of VIP service, personalizing communication based on users' needs and history.
Independently resolve non-standard situations and escalate cases requiring involvement from other teams in a timely manner.
Handle multiple requests and communication channels simultaneously while maintaining established quality and response-time standards.
Collaborate with other teams to ensure fast and high-quality resolution of VIP users' requests.
Follow internal processes, procedures, and communication standards.
Stay up to date with product, process, and internal procedure updates and quickly adapt to changes.
Proactively identify issues in the user experience and provide relevant feedback to the team.
Would be a plus
Direct experience working with VIP / High-Value clients.
Understanding of VIP customer experience, retention, and responsible communication principles.
Experience working with CRM, HelpDesk, and Live Chat systems.
Experience handling complex, conflict-related, or emotionally sensitive cases.

What we offer:
Flexible work format: fully remote or from our offices in Kyiv or Warsaw.
24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations in progress).
A team where it's easy to ask questions, learn, contribute, and be yourself.
Coverage for professional events, training, and certifications.
Team buildings, birthday gifts, and a community that truly cares.
Zero business ties with the aggressor country and we're proud of that.

Send us your CV now to learn more!

The post VIP Customer Support Representative appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

Зарплата: $1100–$1200

Ми продуктова IT-компанія, яка розробляє та розвиває власні сервіси. Зараз шукаємо Customer Support Specialist для роботи з нашим B2B-продуктом у сфері автомобільних аукціонів США.
Наші клієнти компанії та професійні покупці автомобілів, які працюють з Copart, IAAI, Manheim та іншими аукціонами.
Шукаємо людину, яка візьме на себе щоденну підтримку діючих клієнтів та вирішення операційних і технічних питань.

Основні задачі
комунікація з клієнтами у WhatsApp / Telegram та інших каналах підтримки;
допомога з підключенням та налаштуванням сервісу;
консультації щодо роботи web-сервісу, browser extension та mobile application;
первинна діагностика проблем клієнта;
збір необхідної інформації для технічних кейсів: screenshots, video, steps to reproduce;
розуміння, де проблема в налаштуваннях/діях користувача, а де можливий bug продукту;
контроль вирішення питання та обов'язковий follow-up з клієнтом;
фіксація важливої інформації та звернень у CRM;
робота з інструкціями та базою знань продукту;
передача менеджеру інформації про повторювані проблеми або незадоволення клієнтів.
Що для нас важливо
Нам потрібна людина, яка намагається самостійно розібратися в проблемі, а не просто передає кожне звернення клієнта розробникам.
Очікуємо:
досвід у Customer Support / Technical Support в IT буде перевагою;
хороший рівень письмової англійської;
технічне та логічне мислення;
здатність швидко розібратися в новому продукті;
уважність до деталей;
вміння зрозуміло пояснювати клієнту технічні речі;
відповідальність за питання клієнта від першого повідомлення до повного вирішення;
вміння працювати з декількома зверненнями одночасно;
базове розуміння роботи web applications, browser extensions та mobile apps.
Що пропонуємо
роботу з власним міжнародним B2B IT-продуктом;
віддалений формат;
пряму взаємодію з product та development team;
навчання продукту та внутрішнім процесам;
зрозумілу зону відповідальності;
можливість впливати на якість продукту через реальні кейси клієнтів;
довгострокову співпрацю.

The post Customer Support Specialist IT Product appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

Who we are
Interaction Partners is a Switzerland-based company at the intersection of investor relations and AI. Our core product, DIRO (Digital Investor Relations Officer), is an AI-powered IR assistant deployed by listed companies in Switzerland, e.g. at BKW. schedulR, our IR
platform, powers event management, news distribution, and CRM workflows for Swiss and German listed companies and SIX, the Swiss Exchange. Our clients rely on these platforms on the days that matter most to them. Support is not a side function here it is how we keep that trust.

Investor relations does not run on office hours. Listed companies publish results before the market opens, investors and journalists react immediately, and IR teams need answers while the day is still being shaped. That is why our support day starts early.
We are looking for a Customer Support Specialist who covers the early window every day 06:00 to 09:00 CET plus roughly one further hour scheduled as you see fit. During the core window you are the first point of contact for our clients: listed companies, their IR
teams, and their agencies. When no requests come in, you work on client assignments, open tickets, and platform and data improvements.
This is a role for someone who enjoys solving problems for people, is comfortable around software, and takes quality seriously in IR, a wrong number or a broken link is a public problem.

What you will do
Be available every day from 06:00 to 09:00 CET as the first point of contact for client requests the window in which results, news, and event publications go live.
Support clients with specific problems: understand the issue, resolve what you can directly, and escalate cleanly to the right person when you cannot.
Execute the tasks clients have mandated us with publishing news and events, updating IR content, maintaining distribution lists, and similar recurring work.
Maintain and improve data quality across our platforms: check what comes in, correct what is wrong, and fix the cause rather than the symptom.
Document recurring issues and suggest improvements to our processes, ourproducts, and how we explain them to clients.
Work directly with our product and engineering team: you see the problems first, so your feedback shapes what gets built.

Required
1+ year of experience in customer support, service desk, or a client-facing operations role.
Affinity for software and a basic understanding of how it works you are not afraid of a CMS, an admin panel, or a settings page, and you can describe a bug precisely.
Client orientation: you are a friendly problem solver who stays calm and clear whensomeone is under time pressure.
Must be located in the European Union
Fluent English, written and spoken.
Reliability and a focus on quality you check your work before it goes out.
Comfortable working remotely and independently, without close supervision.

Nice to have
German, written and spoken a large part of our client base is Swiss and German.
Exposure to investor relations, financial services, or another regulated environment.
Familiarity with support tooling and basic data work ticketing systems, spreadsheets, simple queries.

Mindset & approach
You take ownership of a request until it is actually resolved, not until it is passed on.
You are precise: in IR, details are not cosmetic.
You would rather fix the underlying cause once than handle the same ticket every week.
You communicate clearly and without jargon our clients are IR and finance people, not engineers.

Why work with us
An early, compact day your core hours are done by 09:00 CET and the rest of the day is your own.
Direct access to the founding team and an interesting client base: listed companies and SIX Swiss Exchange.
Small, friendly and collaborative team.
No politics, the better argument wins.
Fully remote.
A small, profitable, and growing company with real scope to grow with it.

The post Customer Support Specialist appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

Ми українська продуктова ІТ-компанія. Розробляємо софт для iGaming-проєктів, генеруємо технологічні рішення та надаємо В2В-послуги для підтримки ігрової інфраструктури.

Нас обирають ті, хто хоче швидкий старт, прогнозований результат, конкурентну перевагу і зростання.

Наш успіх як бізнесу формують люди, які працюють в нашій команді та орієнтуються на результат. З нами реалізуються, зростають і будують успішні карʼєри. І гарні новини в тому, що ми завжди в пошуку талантів у команду.
Наразі ми шукаємо Сustomer Support Manager'a для якісної підтримки клієнтів і покращення сервісу.

Якщо ти з нами, серед твоїх ключових задач:
Допомагати клієнтам через чат (робота у CRM-системі FreshWorks);
Аналізувати та вирішувати запити клієнтів, зокрема технічні, платіжні та продуктові питання;
Ескалювати складні випадки у відповідні відділи або до менеджменту для швидкого вирішення;
Робити позитивний внесок через якісний сервіс і взаємодію з клієнтами;
Пропонувати ідеї та надавати зворотний зв'язок для покращення процесів та клієнтського досвіду.
Від тебе очікуємо:
Досвід роботи на позиції Customer Support Manager від 6 місяців (досвід у гемблінг-індустрії буде великим плюсом);
Високий рівень англійської (B2+);
Французька або німецька мова на рівні Upper-Intermediate значна перевага;
Навички вирішення проблем для оперативного реагування на запити клієнтів;
Розвинені комунікативні навички та емпатія для надання першокласної підтримки;
Вміння працювати в команді та взаємодіяти з іншими відділами;
Досвід роботи з клієнтами з Tier 1 ринків (Канада, Австралія, Німеччина, Австрія) буде великим плюсом.
З нас можливості карʼєрного зростання і бенефіти:
Remote Work, яка дозволить тобі працювати із зручних локацій.
Нічні робочі зміни з 19:00 до 07:00, 2/2;
Регулярні перегляди зарплати та професійних грейдів.
Сучасна техніка для твого комфорту.
Оплата навчання та конференцій.
Жодного мікроменеджменту ми довіряємо тобі і твоєму досвіду.
Якщо відчуваєш метч, надсилай своє CV.
Що потім? Переглядаємо твоє резюме і супровідний лист якщо між нами конект, запрошуємо на інтервʼю з рекрутером наступний етап тестове завдання інтервʼю з хайрінг менеджерами офер ти в команді KOMBINE.
Чекаємо на інтервʼю з майбутнім тіммейтом!

The post Customer Support Manager appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

Зарплата: $2200–$3500

About Certifier:
Certifier is a B2B SaaS platform for digital credentials (certificates, badges, achievements) used by 2,000+ organisations including Guinness World Records, Duolingo, NationalGeographic and L'Oréal. We're a 22-person team backed by leading EU venture funds. The product is moving fast (new features almost every week) and that's why we're hiring: we need someone to help us close the gap between what Certifier can do and what a customer's actual setup looks like.

About the Role:
You'll be Certifier's first Customer Solutions Specialist, joining our Customer Success team as the layer that shows up wherever a customer or deal needs more than a standard setup – SSO, API integrations, bulk setups, custom configuration, all of it. That includes owning implementation for new customers, supporting technical discovery on our bigger customers, and stepping in when an existing account hits a technical issue that needs deeper expertise.
You'll work closely with Customer Success on a daily basis, as well as with Product and Engineering when needed. Your work will directly impact how well we onboard and support larger, more technical customers. The scope described below may change slightly depending on the cooperation model that suits you best.

What You'll Do:
Support onboarding and go-live: join calls with the person responsible for Customer Success for the account, map each customer's specific workflow, and help drive setup forward from kickoff all the way to a confident launch
Handle the technical setup: SSO, API integrations, bulk data configuration, and custom use cases – including finding workarounds and creative solutions when a customer's specific setup doesn't fit our standard playbook, especially for our more complex and enterprise accounts, so customers hit go-live without technical surprises.
Keep implementation on track: track open setup tasks, follow up with customers before they have to chase you, and make sure every piece is in place well before go-live day.
Support strategic and enterprise customers: work with Sales Team on technical or security-heavy calls, answering integration and setup questions that can otherwise stall a complex evaluation.
Help existing customers with technical issues: step in when an account runs into something that needs deeper technical digging – a broken integration, a data mapping issue, a configuration that stopped working – and see it through to resolution.
Shape how we implement: flag patterns you notice across customers and work with Product and Customer Success to continuously improve our setup process, not just fix individual accounts.

We're Looking For Someone Who:
Has 2-5 years of customer-facing experience in tech or B2B SaaS: implementation, onboarding, customer success, account management, or customer support – you know what it takes to guide a customer from "we bought this" to "this works." Experience on a CEE-based team serving US/global markets is a strong signal, ideally at a company in a similar stage (Seed-Series A/B, 20-100 people, product-led).
Is fluent in professional English: you're comfortable running calls, preparing documentation, and writing clear follow-ups with customers, day in and day out.
Has a customer-first, solution-oriented mindset: when something doesn't work the way a customer expects, you find a path forward rather than a reason it can't be done. This role is built around figuring things out, not following a fixed script.
Can genuinely troubleshoot, not just configure: you can dig into a broken integration or a webhook that isn't firing, figure out what's actually wrong, and either fix it or know exactly who to bring in – you don't need to write code, but you think like someone who could.
Has hands-on experience with: integration tools like Zapier, Make, n8n, or reading API documentation, as well as worked with CRM or customer success tooling (HubSpot, Intercom, or similar).
Is proactive and hands-on in daily work: you follow up without being asked, notice when something's about to slip, and close the loop before it becomes a problem.
Is comfortable supporting technical sales conversations: for our larger, more complex deals, you'll regularly join Sales to run technical discovery and answer integration or security questions.

Nice to Have:
Familiarity with security/compliance concepts (ISO, SOC 2, GDPR, data residency).
Polish or Ukrainian language skills (internal communication occasionally uses Polish and Ukrainian, but not required).

What We Offer:
Competitive compensation: 2 200 – 3 500 USD in base compensation, depending on your experience and contract type.
Flexible cooperation format: We are open to different ways of working. You can work from our office in Kraków or fully remotely from anywhere in the world.
Bonuses: A remuneration bonus may be available after completion of business targets and objectives – that's something that we are open to discussing during the process.
Benefits (adapted to your contract type): Private health insurance and sports card (Medicover), equipment provided by us, learning/conference budget, paid time off, team off-site trips, top-tier tools (HubSpot, Intercom, Amplitude, Claude, Loom, etc).
Culture: No juniors and trainees. No time tracking. Remote-first with flexible hours. We care about what ships, not when you're online – you decide when and where you work.

How to Apply:
Interview Process
CV check and initial email correspondence
Screening: a 45-minute meeting with HR to get to know each other, discuss your experience, and answer any initial questions.
Test task: a short async task shared by HR. We're looking for how you think, how you communicate, and how you approach something you haven't seen before
Interview with the people you'd work with: approximately 60 minutes with members of the customer-facing team and company leadership to discuss your test task, experience, and how we would work together.

You've read this far and still not sure about the fit? Just apply and let's talk. We're a small team (yet), and we take care of people who love solving problems for customers and want real ownership over how they do it. Might be exactly what you're looking for.

The post Customer Solutions Specialist appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

We are currently seeking a qualified and experienced Technical support (night) engineer to join our team.

Preferred skills:
– Working experience in gambling support/tech support teams;
– Working experience with RMG projects.

Must have skills:
– Strong user of Jira Software/Jira service management/Any desk/ Google workspace, etc.
– English level: Upper-Intermediate;
– Strong verbal and corporate communication skills;
– Understanding of the software lifecycle;
– Ability to learn quickly and work as a part of a team;
– A challenging and inquiring mind;
– Attention to detail and tenacity;
– Quick logical thinking;
– Sociability, communicability;

Responsibilities:
– Monitoring of high-priority services,
– Testing: performance and the new functionality used;
– Diagnostics and solution of user problems when working with the software used;
– Prioritizing user requests;
– Providing individual solutions for customers based on their business needs.
– Working hours from 21:00 to 9:00 (2/2)

The post Technical support engineer (night) appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

Зарплата: $600–$700

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.

What you'll be doing:
– Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
– Staying in touch with the team during your shift to solve issues faster together
– Making sure each customer gets clear, friendly, and helpful responses

What we're looking for:
– Prior experience in support? Great!
No experience? Also great we love people who are eager to learn!
– You're okay with rotating shifts:
Morning: 07:00 15:00
Evening: 15:00 23:00
Night: 23:00 07:00 (Night shifts come with bonuses )
– You're calm under pressure and genuinely care about helping people
– Your English is strong C1+ in both writing and speaking is a must

What you'll get:
– 100% remote work wherever you feel most productive
– Extra bonuses for night shifts
– Full onboarding & training we won't leave you guessing
– Supportive startup vibe small team, no bureaucracy
– Room to grow and become a pro in customer support

If you're someone who enjoys solving problems and making someone's day a little easier we'd love to hear from you!

The post Junior Customer Support Agent appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

Зарплата: $500–$700

Company: A fast-growing Ukrainian company operating two international brands
Location: Remote
Type: Full-time. Evening and Night Shifts.
Language: English (external communication), Ukrainian (internal communication)

About Us

We are a fast-growing Ukrainian company operating two international brands: one specializing in full-service short-term rental property management (Airbnb and vacation rentals across Canada, the USA, and Dubai) and one operating in the health and wellness space, helping adults look and feel their best through evidence-based treatments delivered by licensed providers.

Together, our two brands are growing fast, and we're hiring a Chat Manager / Concierge Service Manager to join our remote support team. In this role, you'll manage guest communication for our short-term rental brand and client communication for our health and wellness brand, giving you exposure to two very different industries.

Responsibilities

Respond to guest inquiries and messages for our short-term rental brand on platforms like Airbnb and VRBO
Respond to client inquiries and messages for our health and wellness brand across chat, email, and other support channels
Handle guest and client requests, concerns, and questions in a timely, polite, and professional manner
Coordinate check-ins, check-outs, and special requests with internal operations staff
Support health and wellness clients with general inquiries and appointment/consultation scheduling, routing any clinical questions to the appropriate licensed provider (no medical advice is given by this role)
Manage guest and client communication during evening and night shifts
Ensure high standards of hospitality and customer/client satisfaction across both brands

Requirements

English: Intermediate to Upper-Intermediate (written and spoken)
Strong writing skills with a polite, clear, and professional tone
Experience in customer support or hospitality is a plus
Comfortable communicating with two different types of customers (short-term rental guests and health & wellness clients)
Ability to multitask and manage multiple chats
Stable internet connection
Responsible and responsive during assigned shifts

What We Offer

Long-term remote position with a growing international company operating two brands
Evening and night shift availability
Supportive team and clear communication processes
Valuable experience across the hospitality/property tech and health & wellness industries
Monthly salary tied to the US dollar

The post Chat Manager / Concierge Service Manager appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

About EVIQO
EVIQO is one of the fastest-growing smart EV charging brands in the US residential market, serving customers across the US, Canada, and Europe soon.
We are already among the Top-5 market leaders in the US in our segment and continue scaling rapidly.
Our mission is to build a category-defining EV charging brand that competes with major players like Tesla, ChargePoint, and Autel.
Our core product is a premium Level 2 smart home EV charger combined with a mobile app and software platform that allows users to monitor and remotely control charging, manage and optimize energy consumption, automate charging sessions, and reduce electricity costs.
With up to 50 Amps of charging power, strong hardware positioning, premium customer experience, and a powerful D2C + Amazon growth engine, we are building much more than just a charger we are building a scalable international brand.
We operate at the intersection of hardware, software, IoT, e-commerce, D2C, and international growth.

Role Overview
EVIQO develops smart home EV chargers for customers in the United States. Our products combine charging hardware with a mobile app, so the support team helps customers with both their orders and their experience using the charger.
We are looking for an experienced Customer Support Specialist to assist customers by phone and email. This is an individual contributor role that involves answering product and order questions, guiding customers through troubleshooting, following up on unresolved issues, and coordinating with other teams when further investigation is required.
The specialist is expected to take ownership of customer cases from the first conversation through resolution or a clear handoff.

Expected Outcomes
Customers receive clear, timely, and accurate support by phone and email.
Customer cases are followed through to resolution or escalated with complete information and a clear next step.
Common charger, mobile app, order, delivery, and warranty questions are handled in accordance with company guidelines.
Customer interactions and troubleshooting results are documented accurately in the ticket system.
Customers are kept informed while their cases are being investigated.
Recurring customer issues and feedback are identified and shared with the team.

Required Competencies
At least 3 years of experience in customer support or a related customer-facing role.
Strong spoken and written English (C1), including confidence in communicating with customers by phone.
Ability to handle difficult conversations professionally and take ownership of cases until they reach a clear outcome.
Good judgment when deciding whether to troubleshoot independently or escalate an issue.
Ability to learn a technical product and explain complex information in simple terms.
Strong organizational skills and attention to detail when managing multiple open cases.
Familiarity with ticket systems and structured case documentation.
Experience supporting customers in the United States or working with hardware, connected devices, or mobile apps would be an advantage.

Why Join EVIQO
Work in a fast-growing international product company.
Make a direct impact on business growth.
Freedom to take ownership and implement ideas.
Competitive compensation and growth opportunities.
Fully remote work format.
Working schedule: 15:0000:00 (Kyiv time), including a 1-hour lunch break.
15 working days of paid vacation per year (available after 6 months of employment).
5 paid sick days without medical certificates.
Sports and professional development compensation after successful completion of the probation period.

The post Customer Support Specialist appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

We are looking for a Customer Care Specialist with experience in payments, fintech, or iGaming environments to support merchants and partners with payment-related inquiries and operational issues.
You will act as the primary point of contact for customers, working closely with the Payments, Risk, and Finance teams to investigate transactions, resolve payment issues, and ensure a smooth customer experience.

Responsibilities
Provide daily support to merchants and partners via chat, email, Telegram, and other communication channels.
Investigate payment-related issues, including declined, pending, or failed transactions.
Analyze transaction statuses across internal payment gateway systems and provider platforms.
Communicate with payment providers, banks, and partners to resolve transaction-related inquiries.
Monitor payment performance and identify issues affecting approval rates.
Assist merchants in understanding payment errors, statuses, and processing flows.
Act as a liaison between merchants and payment providers to ensure timely issue resolution.
Escalate complex cases to relevant internal teams when necessary.
Maintain accurate records of investigations and resolutions.
Contribute to process improvements and customer satisfaction initiatives.
Requirements
Experience in Customer Support, Customer Care, Payment Operations, Merchant Support, or a similar role.
Background in payments, fintech, iGaming, e-commerce, or online payment processing.
Understanding of payment transaction flows, card payments, and payment gateways.
Strong analytical and problem-solving skills.
Excellent communication skills in English (written and spoken).
Ability to work with multiple systems and manage several cases simultaneously.
Attention to detail and a customer-focused mindset.
Ability to work independently and collaborate with cross-functional teams.
Nice to Have
Experience working with payment service providers (PSPs), acquiring banks, or payment gateways.
Knowledge of fraud prevention, risk management, or chargeback processes.
Experience using CRM, ticketing, or payment monitoring tools.
Familiarity with iGaming payment operations.

Working Hours
This role supports North American clients, so candidates should be comfortable working evening hours and collaborating across different time zones: 3:00/4:00 PM 11:00/12:00 AM Kyiv time

What We Offer
Opportunity to work in a fast-growing fintech/iGaming environment.
International team and dynamic work culture.
Professional growth and development opportunities.
Exposure to modern payment technologies and global payment providers.
Stable long-term cooperation.
Supportive and collaborative team environment.
20 paid vacation days per year.
10 paid sick leave days per year.
Competitive compensation package.
Remote work opportunity.

The post Customer Care Specialist appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

We are looking for an experienced Senior Customer Support Engineer to provide advanced customer support for a fast-growing B2C mobile entertainment platform focused on episodic series and digital content.
You will handle complex customer issues, investigate technical and account-related problems, work with subscriptions, In-App Purchases, payments, and content access, and collaborate closely with Product & R&D teams to resolve issues and improve the customer experience.
Key Responsibilities
Handle complex and escalated customer inquiries related to accounts, subscriptions, In-App Purchases, payments, refunds, and content access.
Provide customer support via Zendesk, App Store, and Google Play.
Investigate and troubleshoot issues across iOS and Android mobile applications.
Analyze customer reports and identify potential product, technical, payment, or subscription issues.
Reproduce reported issues and collect the information required for technical investigation.
Escalate complex technical issues to Product & R&D with clear documentation and relevant technical details.
Work closely with Product and Engineering teams to track issues through resolution.
Monitor recurring issues and identify opportunities to improve support processes and product experience.
Use and improve macros, workflows, automation, and AI-powered support tools.
Contribute to the development and maintenance of the Knowledge Base and Help Center.
Analyze support data and customer feedback to identify recurring problems and trends.
Handle App Store and Google Play reviews and customer feedback when required.
Requirements
4+ years of experience in Customer Support, Technical Support, Customer Success, or Support Operations.
Strong experience supporting B2C mobile applications and high-volume customer environments.
Hands-on experience with In-App Purchases, subscriptions, refunds, and Apple/Google payment flows.
Strong troubleshooting and problem-solving skills.
Experience with Zendesk, Intercom, or similar support platforms.
Experience working with iOS and Android applications.
Understanding of support KPIs, SLAs, QA, escalation processes, and support workflows.
Experience working directly with Product and Engineering teams.
Ability to investigate issues, reproduce bugs, and provide clear technical information to R&D.
Experience with support automation, AI tools, macros, workflows, or AI agents.
Strong analytical and organizational skills.
English B2/C1.
Ability to work independently and handle complex customer cases from investigation through resolution.
Nice to Have
Experience in streaming, entertainment, gaming, SaaS, or digital media.
Experience with subscription-based products.
Experience with Braze, Mixpanel, Amplitude, or Firebase.
Experience working with App Store / Google Play reviews and support at scale.
Basic understanding of APIs, logs, network requests, or other technical troubleshooting tools.
Experience working in a high-growth B2C product company.
What We Offer
Remote work.
High level of ownership and impact.
Opportunity to work directly with Product & R&D teams and influence the customer experience.
Work with a fast-growing B2C mobile entertainment product.
Competitive compensation based on experience and proven track record.

The post Customer Support Engineer appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

Про компанію
Ми – NutraLeads, команда, що з 2024 року працює на ринках LATAM (Сальвадор, Мексика, Колумбія та ін.) і Європи. Запускаємо та масштабуємо digital-проєкти у vertical Nutra. Ми створюємо унікальні проекти, задаючи нові стандарти. Не просто йдемо в ногу з часом, а й випереджаємо його!

Обов'язки:
Робота з ERP-системою (оновлення, перевірка та внесення даних)
Підготовка інформації до мітингів + follow-ups
Моніторинг змін по офферах (апруви, апдейти)
Формування звітності по топових офферах
Комунікація з баєрами щодо змін
Контроль виконання задач у команді
Виконання операційних задач від тімліда

Вимоги:
Базовий досвід роботи з CRM/ERP
Розуміння роботи з Google Sheets/Excel
Швидке освоєння нових інструментів
Уважність до деталей
Вміння працювати в multitasking режимі
Командність і комунікабельність
Буде плюсом:
Розуміння affiliate-маркетингу/арбітражу трафіку
Знання базових метрик
Досвід у Nutra-вертикалі

Ми пропонуємо:
Remote
Part-time (5-6 год/день), можливий перехід на full-time
Графік: Пн-Пт, старт роботи можна обрати 8:00/9:00/10:00
Ставка 500$
Гнучкий графік
Чіткий онбординг і налагоджені процеси
Підтримку команди та розвиток навичок
Бенефіти
Бонуси та регулярний фідбек
Можливість росту до Affiliate Manager за 6 місяців

The post Support Manager appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

Responsibilities

Handle technical requests from clients, operators, and internal teams.
Investigate, reproduce, and troubleshoot slot game issues.
Analyze logs, game sessions, and technical identifiers.
Verify game functionality on desktop and mobile.
Create bug reports and verify fixes.
Perform smoke/sanity testing after fixes and releases.
Support production incident investigations and escalate critical issues.
Track client-facing issues through resolution.
Collaborate with QA, Development, DevOps, Account Managers, and other teams.
Maintain troubleshooting documentation and identify recurring issues.

Requirements
2+ years of experience in QA, Technical Support, Application Support, or similar.
Understanding of software testing and client-server architecture.
Experience with defect investigation and bug reporting.
Basic knowledge of HTTP/HTTPS and SQL.
Experience with REST APIs and Postman.
Experience with ClickUp or similar tools.
Strong analytical and troubleshooting skills.
Good technical communication skills.
English sufficient for written communication.

Nice to Have
Experience in iGaming, online casino, or slot provider products.
Knowledge of casino/game provider or aggregator integrations.
Experience with Kibana, Grafana, Sentry, Datadog, or similar tools.
Understanding of microservices and production incident investigation.

Benefits:
21 vacation days + 2 extra day-offs annually;
12 paid sick days;
Fully remote format work from anywhere you feel productive;
Flexible schedule: start your day anytime between 08:0011:00 CET;
Fixed budget for health insurance and gym/fitness;
Provided all required work equipment;
Zero bureaucracy and direct communication with founders and C-level;
Minimal meetings, async-friendly workflow;
Startup energy: fast motion, creativity, and tight-knit communication;
Business trips and team meetups several times per year;
Multiple salary payout options (flexible formats);
And many more perks unlocked after we hit break-even.

The post Customer/Technical Support appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

We are looking for a Technical Support Specialist to join our Customer Success team and provide technical support throughout the customer journey. In this role, you will assist clients during implementation, troubleshoot technical issues, support software integrations, and work closely with Product, Engineering, and QA teams to ensure a seamless customer experience. You will also contribute to improving our support processes and documentation while helping clients successfully adopt our platform.

Key Responsibilities:
Client Support During Implementation:
Collect and assess technical issues from newly signed clients to ensure a smooth and efficient onboarding process;
Lead troubleshooting meetings and provide real-time technical support via Google Meet, phone calls, and recorded training materials;
Ensure timely resolution of implementation-related technical issues.

Technical Support & Client Assistance:
Act as the first point of contact for clients experiencing technical issues;
Manage client requests via email, phone, live chat, and CRM systems;
Diagnose and troubleshoot technical problems, escalating complex cases to developers when necessary;
Create and manage bug reports using CRM platforms such as Jira, Pipedrive, or similar systems;
Collaborate closely with the QA team to reproduce, investigate, and resolve reported issues.

Ongoing Client Success & Engagement:
Proactively follow up with clients to ensure continued platform usage and address potential issues;
Assist in creating and maintaining user guides, FAQs, and other training materials to improve client self-service.

Requirements:
Technical & Industry Experience:
Experience in the IT industry (client onboarding, technical support, or customer success in a B2B SaaS environment);
Strong technical troubleshooting skills and the ability to explain complex concepts to non-technical users;
Familiarity with CRM platforms such as Pipedrive, Jira, Zendesk, or similar systems is preferred.

Communication & Training Skills:
Excellent English communication skills (C1 or higher), both written and verbal;
Strong presentation and training skills, with the ability to conduct client sessions via Google Meet or phone.

Professionalism & Organization:
Highly organized and self-motivated, capable of handling multiple tasks and shifting priorities;
Customer-focused approach with a commitment to providing excellent service.

What We Offer
Fully remote work;
Work time from 16:00 to 00:00 (Kyiv time).
An opportunity to significantly influence the direction of the company;
Steep learning curve and personal growth opportunities;
Access to courses and training;
Corporate English language trainingж
10 days paid vacation;
Competitive salary;
Work in a green industry.

The post Technical Support Specialist appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

MOJAM is looking for an experienced VIP Account Manager who has worked with high-roller clients in gaming, doesn't just service accounts, but owns a real portfolio of high-value players and takes responsibility for how it performs. You'll build long-term retention strategy and actively grow client lifetime value. Sounds like a challenge just for you? Check out the details below.

We're hiring Day Shift VIP Manager to ensure 24/7 coverage for our top-tier clients. Schedule: 2 days on / 2 days off, 10:0022:00 (EEST).

What to Do

Own a portfolio of several VIP players and develop an individual approach for each one of them
Decide on personal offers and rewards yourself, within set limits. Only critical cases get escalated to the Shift Lead
Track player activity and act before they do: spot behavior changes, choose the right action, and run it
Reach out first with offers, event updates, or a simple check-in. Don't wait for players to message you first
Hand over the shift to the night team so nothing gets lost. Report on what has happened, who needs a follow-up, what's still open
Push technical and account issues to the Support team fast, and keep the Product team in the loop on the problems your players run into most

Your Superpowers

2+ years managing a personal portfolio of paying clients, with at least a year on a high-value segment. Gaming VIP experience is the strongest signal, but a clear transition from Support or Account Management into VIP works too
You're used to your work being evaluated. Retention, reactivation, deposit frequency, LTV are familiar metrics and you know how they translate into the performance of your portfolio. In your intro, name two numbers you personally moved and how you did it
Hands-on experience with CRM and engagement platforms (Customer.io or similar ones), ticketing tools (Intercom, LiveChat, Jira or similar ones), and analytics dashboards for segmentation
Go beyond answering the question: anticipate what the client needs next. Communication quality is evaluated, so this isn't just a nice-to-have
You make decisions in non-standard situations without waiting for approval, and you take responsibility for how they turn out
Advanced/Fluent English (required)

Bonus Points

You are part of the CS/CS2 gaming community
Additional language skills are a strong plus

Team Perks

PRO&BRO team you'll love creating new gaming universes with
Totally remote work from wherever you grind
An equipment budget to upgrade your home office
Flexible schedule with no time trackers since we just focus on results
A performance-based bonus twice a year for every mojamer as a nod to our shared achievements
Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding)
JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team
Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out on our website

Join us if this is all about you. We are waiting for your CV!

Let's Add More Jam Together

The post VIP Manager (Day Shift 10 am 10 pm EEST) appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

Who We Are
PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo's unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo's solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.

Position Summary:
The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate.

Key Responsibilities:
Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses.
Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation.
Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs.
Educate members on program benefits, app features, and how to get the most out of their loyalty experience.
Follow internal workflows to escalate complex issues to retailer support or platform teams as needed.
Maintain accurate and complete documentation of all member interactions in the ticketing system.
Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation.
Support high-volume periods and marketing campaigns with poise and efficiency.

Requirements:
Prior experience in a customer-facing role (call center, email, or chat support preferred).
Proficiency in spoken and written English is required to ensure clear and effective communication with members.
Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience.
Comfortable handling difficult conversations and turning negative experiences into positive outcomes.
High attention to detail and a knack for identifying patterns in support issues.
Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus.
A team-first attitude with the ability to multitask in a fast-paced, member-focused environment.

Success Traits:
Confidence & Empathy: Projects assurance while staying patient and solution oriented.
Adaptability: Thrives in changing environments with varying support topics and priorities.
Ownership: Takes responsibility for delivering a great experience with minimal supervision.
Clarity: Communicates precisely, keeping the member informed throughout.

Schedule:
Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs.
Availability during holidays is required.
Covering business hours between 6am 6pm ET (we have different shifts).

We offer:

Long-term employment;
Competitive compensation with regular performance based salary and career development reviews;
Flexible working hours;
Unique and friendly environment where everyone can explore and learn new technologies.

The post Customer Support Representative appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

About EVIQO
EVIQO is one of the fastest-growing smart EV charging brands in the US residential market, serving customers across the US, Canada, and Europe soon.
We are already among the Top-5 market leaders in the US in our segment and continue scaling rapidly.
Our mission is to build a category-defining EV charging brand that competes with major players like Tesla, ChargePoint, and Autel.
Our core product is a premium Level 2 smart home EV charger combined with a mobile app and software platform that allows users to monitor and remotely control charging, manage and optimize energy consumption, automate charging sessions, and reduce electricity costs.
With up to 50 Amps of charging power, strong hardware positioning, premium customer experience, and a powerful D2C + Amazon growth engine, we are building much more than just a charger – we are building a scalable international brand.
We operate at the intersection of hardware, software, IoT, e-commerce, D2C, and international growth.

About the Role
EVIQO is looking for a Head of Customer Support to lead and further develop the company's customer support function.
This person will be responsible for the overall support strategy, team performance, service quality, operational efficiency, and continuous improvement of the customer experience. The role requires a balance of strategic leadership, data-driven decision-making using AI and automations, and the ability to take ownership of complex customer and operational challenges.

Key Responsibilities
Define and execute the customer support strategy in line with the company's growth and product goals.
Keep the required product reviews rating.
Lead, develop, and support the customer service team.
Establish service standards, performance expectations, escalation procedures, and quality-control processes.
Continuously improve support workflows, internal procedures, and customer-facing resources, including knowledge base.
Oversee the development and effective use of ticketing, communication, reporting, and knowledge-management systems.
Monitor key support metrics, analyze customer trends, and provide actionable insights to company leadership.
Ensure complex and high-priority customer cases are handled effectively.
Represent the Voice of the Customer and collaborate with Product, Engineering, Operations, and other teams.
Identify opportunities for automation, AI implementation, and customer self-service.
Ensure the support function remains scalable as the company, product range, and customer base grow.

Requirements
Previous experience leading a customer support team.
5+ years of experience in Customer Support, Customer Experience, or Support Operations.
Hiring experience.
Deep experience in Zendesk. Strong understanding of ticketing systems, support workflows, knowledge bases, and customer communication channels.
Experience in AI automations in Customer Support.
Experience building, scaling, or significantly improving support processes.
Ability to work with operational data, define KPIs, and turn analysis into practical improvements.
Strong leadership, communication, and problem-solving skills.
Ability to collaborate effectively with technical and non-technical teams.
Fluent written and spoken English.
High level of ownership, independence, and sound judgment.

Nice to Have
Experience supporting hardware, IoT, consumer electronics, SaaS, or another technically complex product.
Experience with EV charging or automotive products.
Familiarity with AI-powered customer support, automation platforms, APIs, or system integrations.
Experience supporting customers in the US and Canadian markets.
Experience in e-commerce or direct-to-consumer businesses.

What Success Looks Like
Constant 4.8-stars rating on Amazon.
A well-organized and scalable customer support function.
Consistently high service quality and customer satisfaction.
Clear performance visibility through meaningful metrics and reporting.
A strong, independent, and continuously developing support team.
Effective collaboration between Support and other company departments.
Measurable improvements through better processes, technology, automation, and customer insights.

Why Join EVIQO
Work in a fast-growing international product company.
Make a direct impact on business growth.
Freedom to take ownership and implement ideas.
Competitive compensation and growth opportunities.
Fully remote work format.
Working schedule: 10:0019:00 (Kyiv time), including a 1-hour lunch break.
15 working days of paid vacation per year (available after 6 months of employment).
5 paid sick days without medical certificates.
Sports and professional development compensation after successful completion of the probation period.

The post Head of Customer Support appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

Зарплата: $1000–$1200

Customer support (USA, вихідні дні)
Supplax це американська компанія з українським серцем, яка вже понад 5 років активно розвивається на ринку. Ми виконуємо роль віддаленого бек-офісу для майстрів у США, що спеціалізуються на ремонтних роботах. Наша команда налічує понад 100 фахівців та повністю бере на себе всі організаційні та операційні процеси, окрім самих ремонтних робіт. Серед них: маркетинг, продажі, управління командами майстрів, контроль якості, збір відгуків, навчання технічного персоналу тощо. Працюємо у 30+ найбільших містах США та вже успішно реалізували понад 30 000 ремонтних проєктів.

Детальніше про компанію ти можеш дізнатися за посиланням https://youtu.be/lwjSSnodHmg. Ти ознайомишся з нашою метою, критеріями, перевагами, а також відео-відгуками про роботу в Supplax від наших співробітників.
Ми добре розуміємося в продажах, маркетингу, а також технічних деталях нашої роботи. Ми створили ефективну систему введення на посади, що допомагає стажеру за кілька перших тижнів з повного нуля дійти до рівня впевненого спілкування з майстрами та клієнтами.

Ми шукаємо організовану людину, яка вміє тримати під контролем кілька проєктів одночасно й доводити кожен до результату. Ти будеш частиною проєктної команди, що підтримує американських клієнтів і майстрів у сфері ремонту: від старту робіт до фінальних доробок зокрема у вихідні, коли майстрам особливо важливо мати зв'язок з офісом.

Твої задачі:
вести комунікацію з майстром та замовником до завершення проєкту;
контролювати терміни та якість виконання робіт майстром;
допомагати основним менеджерам зі стартом і підтвердженням проєктів;
актуалізувати інформацію в CRM;
самостійно й швидко ухвалювати рішення по проєкту, коли основних менеджерів немає на зв'язку, та відповідати за результат.

Що потрібно від тебе:
вміння паралельно вести кілька проєктів і не втрачати фокус;
чіткість у домовленостях і вміння доводити питання до закриття;
емпатійність і вміння вибудовувати довіру з клієнтами та майстрами;
уважність до деталей і дотримання регламентів;
відповідальність і самостійність у роботі без постійного контролю;
досвід роботи з CRM-системами.
Ми пропонуємо:
заробітну плату $10001200 (ставка + бонуси);
графік з 16:00 до 01:00 за Києвом: субота й неділя робочі, плюс 3 робочі дні в будні; 2 вихідні плаваючі, у будні;
повністю віддалений формат;
роботу з наявними клієнтами без продажів;
можливості кар'єрного зростання в компанії, що активно масштабується;
5 додаткових вихідних на американські свята.

Ти наш кандидат, якщо:
твоя англійська на рівні C1 ти вільно спілкуєшся з носіями і тебе не лякає жива розмова;
від 1 року досвіду в support, project coordination або суміжній сфері;
ти на «ти» з CRM і не губишся серед кількох відкритих задач;
вечірній графік і робота у вихідні для тебе зручний ритм, а вільні будні приємний бонус.

Хочеш отримувати стабільний дохід у $ і працювати з дому? Відгукуйся на вакансію!

The post Customer support manager (USA, вихідні дні) appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

Job Description
Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable;
Hands-on experience with Linux;
English level intermediate and above;
Would be a plus:
Superior problem solving, analytical and communications skills;
A strong understanding of IP protocols and telecommunication/cable operator networks;
Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain;
Experience with bash/python scripting;
Experience with Jira, Confluence;
Ability to work on flexible hours.
This position requires not frequently travel (once per quartal approximately).
Job Responsibilities
Responsible for integration and support in assigned product areas to Harmonic's regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Harmonic and associated equipment;
Report and track design, reliability and maintenance problems or bugs to R&D engineering groups;
Assist, and implement both hardware and software upgrades to the existing Harmonic customer base.
Department/Project Description
Harmonic is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.
Skill Category

The post Integration engineer (shifts) (IRC295603) appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

Ми міжнародна IT-компанія, що працює у сфері affiliate marketing та iGaming. У зв'язку з розширенням команди шукаємо Access Management Specialist L1 уважного та відповідального спеціаліста, який забезпечуватиме коректне управління обліковими записами та доступами співробітників.
Основні обов'язки:
Опрацювання заявок на надання, зміну та відкликання доступів;
Створення, блокування та деактивація облікових записів співробітників;
Надання доступів відповідно до ролі співробітника, Access Matrix та отриманих погоджень;
Додавання та видалення користувачів із груп і ролей;
Участь у процесах Onboarding / Offboarding;
Контроль коректності наданих доступів та актуальності облікових записів;
Ведення та актуалізація інформації щодо доступів і виконаних заявок;
Ескалація нестандартних запитів та проблем на рівень L2 / Team Lead.
Наші очікування:
Базове розуміння принципів управління обліковими записами та доступами;
Навички роботи з Google Workspace, Slack, Jira, Confluence або аналогічними корпоративними системами;
Розуміння ролей, груп користувачів та рівнів доступу;
Базове розуміння принципів інформаційної безпеки та 2FA;
Вміння працювати відповідно до інструкцій і встановлених регламентів;
Англійська на рівні A2 достатньо для роботи з інтерфейсами систем, документацією та базової письмової комунікації.
Буде плюсом:
Досвід роботи в IT Support, System Administration або Access Management;
Досвід адміністрування Google Workspace, Slack, Jira, Confluence;
Розуміння принципів RBAC (Role-Based Access Control);
Базове розуміння аудиту доступів та принципу мінімальних привілеїв;
Досвід участі у процесах Onboarding / Offboarding;
Досвід роботи із Service Desk та тикет-системами.
Етапи відбору:
Наш процес найму складається з 3 етапів:
Знайомство та комунікація з рекрутером;
Співбесіда з Hiring Manager;
Job Offer.
Що ми пропонуємо:
Конкурентну оплату в доларах;
Повністю віддалений формат роботи;
Гнучкий графік: ПнПт, 09:00/10:0018:00/19:00;
Оплачувану відпустку та лікарняні;
Можливість брати додаткові Day Off за власний рахунок або за рахунок компанії;
Сучасне керівництво з фокусом на відкриту та прозору комунікацію;
Перегляд заробітної плати за результатами роботи та досягнень;
Персональні привітання від компанії з важливими життєвими подіями;
Командні тімбілдинги та корпоративні активності;
Компенсацію занять спортом та інших хобі;
Підтримку з боку HR-департаменту, керівництва та команди;
Компенсацію витрат на ментальне здоров'я.

The post Access Management Specialist L1 appeared first on Remote Work Ukraine [Українське].

Тип вакансії: Повна зайнятість

Розташування:

ABOUT MEGAFAIR
MEGAFAIR is an international iGaming provider developing slot and skill-based games for partners across global markets.

Our distributed team brings together expertise across Product, Technology, Mathematics, Art, Commercial, and Operations. We work in a fast-moving environment built around direct communication, clear ownership, and a strong focus on quality, execution, and measurable results.
We're looking for professionals who are comfortable taking responsibility, making decisions, and contributing their expertise to products built for international markets.

If you're looking for a role where your expertise can have a direct impact on the product and the business, we'd be glad to hear from you. Apply to join MEGAFAIR and let's start the conversation.

REQUIREMENTS
3+ years of experience in technical support, integrations, or game integrations within the iGaming industry;
Experience working on the provider side and communicating with operators, aggregators, or gaming platforms;
Strong understanding of APIs, REST, JSON, integration flows, logs, network basics, and troubleshooting;
Experience supporting integrations from technical setup through successful go-live;
Understanding of game lifecycle, transactions, game rounds, and game logic;
Ability to investigate issues independently and identify root causes;
Experience working with Jira, Postman, admin panels, reporting tools, or similar systems;
Ability to read technical documentation and collaborate closely with developers;
English level B2+.
WE OFFER
Compensation: competitive salary;
Tech tools: modern technical equipment;
Time Off: 20 vacation days, 10 sick days annually;
Work-Life Balance: flexible remote options without time tracking;
Language Learning: reimbursement for foreign language courses;
Support network: work with a team you can learn from every day;
Diversity: we pride ourselves on our international working environment;
Power supply: compensation for electricity, power banks, generator fuel, etc.;
Professional Growth: emphasis on internal promotions for career advancement.
RESPONSIBILITIES
Provide technical support to partners during integration and post-launch;
Troubleshoot integration issues and investigate technical incidents;
Work closely with operators, aggregators, and internal development teams;
Support new game launches and ensure stable production releases;
Analyze logs, API responses, and integration behaviour to identify problems;
Coordinate technical communication with partners until issues are resolved;
Maintain integration documentation and share technical knowledge internally.
CANDIDATE JOURNEY
Interview with CHRO Interview with Hiring Manager Interview with C-Level Job Offer

The post Integration / Technical Support Manager (iGaming Provider) appeared first on Remote Work Ukraine [Українське].