{"id":212304,"date":"2020-09-22T02:00:00","date_gmt":"2020-09-22T00:00:00","guid":{"rendered":"https:\/\/remoteworkukraine.com\/ua\/remote-job\/support-manager\/"},"modified":"2020-10-22T02:00:27","modified_gmt":"2020-10-22T00:00:27","slug":"support-manager-smasdocs-09-22-2020","status":"archive","type":"job","link":"https:\/\/remoteworkukraine.com\/ua\/remote-job\/support-manager-smasdocs-09-22-2020\/","title":{"rendered":"Support Manager"},"content":{"rendered":"<div class=\"profile-page-section\">\n<p class=\"profile\" style=\"margin-bottom: 1.75em\">We are searching Support Manager in a team with written and spoken fluent English and GERMAN!!!<\/p>\n<\/div>\n<div class=\"profile-page-section\">\nHARD SKILLS:<br \/>&#8211; Solid grasp of writing techniques (email, content, creative writing).<br \/>&#8211; Written and spoken fluent English and German.<br \/>SOFT SKILLS:<br \/>&#8211; Exceptional communication skills to be able to face customer needs and requests on a daily basis.<br \/>&#8211; Ability to work in a fast paced environment and multitask.<br \/>&#8211; Keen eye for detail. <br \/>&#8211; Overwhelming passion and enthusiasm for an exceptional product.<br \/>WILL BE A PLUS:<br \/>&#8211; Hands-on experience in the customer facing projects\/activities.<br \/>&#8211; Knowledge of other foreign languages (French, Spanish, Dutch).<br \/>&#8211; Ability to explain complex stuff with simple words.<br \/>RESPONSIBILITIES:<br \/>&#8211; Documenting product updates in the product documentation (Manuals, <br \/>FAQs, List of services, etc.).<br \/>&#8211; Creating engaging feature announcement texts (Release Notes for web and mobile applications).<br \/>&#8211; Supporting clients in their support requests and ideas for product improvement.<br \/>&#8211; Localizing the product for international markets (EN, DE, FR, ES, NL, RU).<br \/>&#8211; Helping out with the translations from English to German and vice versa.<br \/>&#8211; Research of competitive tools on the global market and other business-analysis related tasks.<br \/>ABOUT US: <br \/>We\u00a0are a\u00a0young and highly-innovative software company based in\u00a0Munich. We\u00a0created the web app https:\/\/smashdocs.net\/ to\u00a0simplify and speed up\u00a0document collaboration, especially compared to\u00a0tools like GoogleDocs or\u00a0Microsoft Word. Say goodbye to\u00a0annoying chaos in\u00a0reviewing changes, different document versions and time-consuming proofreading. In\u00a0order to\u00a0further drive our vision of\u00a0revolutionizing word processing, we\u00a0are currently looking to\u00a0add new members to\u00a0our development team, who are enthusiastic about our vision and product and enjoy working together in\u00a0a\u00a0dynamic software start-up.\n<\/div>\n<div class=\"profile-page-section\">\n<h4>\u041e \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 SMASDOCs<\/h4>\n<p>Smartwork Solutions GmbH developed SMASHDOC&#8217;s which is a cloud-based web application for real-time collaboration on documents. Instead of having different versions, SMASHDOC&#8217;s saves all the changes in one document and its possible to track and follow the changes for each section or paragraph. SMASHDOC&#8217;s shows who, when, and what has been changed to the document. In addition, the document can be worked on simultaneously with multiple users. With every login, SMASHDOC&#8217;s keeps the user personally informed and updated on what needs to be seen or reviewed. Every user can be assigned a different role. There are four roles to chose from, whether its the Editor who can make changes to the document or just the Reader who can review it, collaboration on One Document is very easy. SMASHDOC&#8217;s is a All-in-One solution for any company because its hosted on the serves at smartwork solutions GmbH and can be implemented as a Private-Cloud or a On-Premise-Installation for any computer center. The API is easily integrated with any web-based application, for example, social, content, file or sharing management system.<br \/>The company was founded in 2013 and is located in Munich. More information at www.smashdocs.net.<\/p>\n<p><strong>\u0421\u0430\u0439\u0442 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438:<\/strong><br \/>\n<a href=\"https:\/\/www.smashdocs.net\/\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\nhttps:\/\/www.smashdocs.net\/<\/a>\n<\/p>\n<p><strong>\u0421\u0442\u0440\u0430\u043d\u0438\u0446\u0430 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043d\u0430 DOU:<\/strong><br \/>\n<a href=\"https:\/\/jobs.dou.ua\/companies\/smartwork-solutions\/?from=djinni_job\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\nhttps:\/\/jobs.dou.ua\/companies\/smartwork-solutions\/<\/a>\n<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We are searching Support Manager in a team with written&#8230;<\/p>\n","protected":false},"author":4494,"featured_media":0,"parent":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mo_disable_npp":"","rwu_salary_min":0,"rwu_salary_max":0,"rwu_salary_currency":"","rwu_salary_period":"","rwu_english_level":"","rwu_experience_months":0,"rwu_candidate_countries":"","rwu_company_type":"","rwu_industry":"","rwu_part_time":false,"rwu_source_views":0,"rwu_source_applications":0,"rwu_source_category":"","rwu_source_name":"","rwu_source_url":"","rwu_apply_url":""},"job_category":[63],"job_type":[54],"class_list":["post-212304","job","type-job","status-archive","hentry","job_category-pidtrimka-kliientiv","job_type-povna-zainiatist"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support Manager, (\u0432\u0456\u0434\u0434\u0430\u043b\u0435\u043d\u043e) | Remote Work Ukraine<\/title>\n<meta name=\"description\" content=\"\u0412\u0456\u0434\u0434\u0430\u043b\u0435\u043d\u0430 \u0432\u0430\u043a\u0430\u043d\u0441\u0456\u044f Support Manager \u0443 . 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