Job Description
Expertise in IP network switching and routing protocols, TCP\/IP stack is highly desirable;
Hands-on experience with Linux;
English level intermediate and above;
Would be a plus:
Superior problem solving, analytical and communications skills;
A strong understanding of IP protocols and telecommunication\/cable operator networks;
Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain;
Experience with bash\/python scripting;
Experience with Jira, Confluence;
Ability to work on flexible hours.
This position requires not frequently travel (once per quartal approximately).
Job Responsibilities
Responsible for integration and support in assigned product areas to Harmonic's regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Harmonic and associated equipment;
Report and track design, reliability and maintenance problems or bugs to R&D engineering groups;
Assist, and implement both hardware and software upgrades to the existing Harmonic customer base.
Department\/Project Description
Harmonic is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.
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