\u0417\u0430\u0440\u043f\u043b\u0430\u0442\u0430: $800\u2013$1200<\/p>\n
Join our Fraud & Risk Operations team! Open only to Ukrainian citizens permanently residing in Ukraine.<\/p>\n
Our employees provide customer support exclusively in writing via the system (no phone calls).<\/p>\n
We've been working with a German client for about two years – it's a major German e-commerce site with a wide range of products (clothing, jewelry, shoes, home goods).<\/p>\n
We're currently looking for specialists with strong concentration, systematic thinking, and the ability to quickly analyze data to work in the Fraud & Risk Operations Department.<\/p>\n
This is a Full-time position (8-hour workday) in the Anti-Fraud \/ Risk Operations department to support Western \/ European projects.<\/p>\n
Skills that are ideal for this role:
High speed of work and decision-making
Focus and attention to detail
Pattern recognition and the ability to identify anomalies
Consistency and discipline<\/p>\n
What you'll be doing – Fraud Operations & Risk Review
Investigate Fraud & Policy Abuse: Analyze accounts, transactions, behavior patterns, and customer claims (unauthorized access, fake profiles, identity theft) to identify fraud, abuse, and policy violations.
Resolve Complex Risk Cases: Handle end-to-end investigations across diverse case types, including account takeovers, payment\/refund issues, missing deliveries, and process exploitation.
Conduct Checks & Verification: Assess evidence, run necessary checks (including payment system verification), and request additional data to reach well-reasoned decisions.
Detect Patterns & Anomalies: Identify recurring schemes, behavioral anomalies, and links between cases that signal new or coordinated fraudulent activity.
Make Decisions & Take Action: Apply consistent outcomes (account blocks, additional verification, claim approvals\/refusals) in strict accordance with company policies and security standards.
Document Findings: Maintain clear and concise records of evidence, checks performed, decision rationales, and case outcomes in internal systems.<\/p>\n
We're looking for people who:
Quickly get the hang of interfaces and work on a computer
Pay close attention to small details and anomalies
Love analytics, organization, and results-oriented work
Are not afraid of monotonous or repetitive analytical workthey know how to identify patterns
Have a command of English at the Upper-Intermediate (B2) level or higher
Are ready for a full 8-hour workday (40 hours per week)<\/p>\n
Training and Support
During your first few weeks on the job, you'll gradually ease into the workflow and master all the necessary tools:
Support from the team lead: The Team Lead will hold regular meetings, answer questions, and help you analyze complex or unusual fraud cases.
Openness to questions: Asking questions and seeking guidance during your first few weeks is a normal and encouraged part of the onboarding process.<\/p>\n
What You'll Get:
Salary: 750 euros \/ month
Fully remote work
Schedule: 8-hour workday \/ 40 hours per week (Full-time)
Paid vacation and sick leave
No micromanagement – what matters is making sound decisions and taking a responsible approach to your work
Possibility of career and professional growth
Experience working with Western and European markets<\/p>\n
Sound like you? Then apply now!<\/p>\n","protected":false},"excerpt":{"rendered":"
\u0417\u0430\u0440\u043f\u043b\u0430\u0442\u0430: $800\u2013$1200 Join our Fraud & Risk Operations team! Open…<\/p>\n","protected":false},"author":14228,"featured_media":0,"parent":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_mo_disable_npp":"","rwu_salary_min":0,"rwu_salary_max":1200,"rwu_salary_currency":"USD","rwu_salary_period":"month","rwu_english_level":"B2","rwu_experience_months":24,"rwu_candidate_countries":"\u0423\u043a\u0440\u0430\u0457\u043d\u0430","rwu_company_type":"","rwu_industry":"ecommerce","rwu_part_time":false,"rwu_source_views":46,"rwu_source_applications":5,"rwu_source_category":"Support","rwu_source_name":"Djinni.co","rwu_source_url":"https:\/\/djinni.co\/jobs\/850791-customer-support-fraud-prevention-specialist\/"},"job_category":[63],"job_type":[54],"class_list":["post-4032955","job","type-job","status-publish","hentry","job_category-pidtrimka-kliientiv","job_type-povna-zainiatist"],"yoast_head":"\n