We are seeking enthusiastic Customer Service Representatives (CSRs) to join our team. This position involves handling customer inquiries and support for 7 distinct projects, SaaS mostly and 1 e-commerce project. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to manage multiple tasks effectively.<\/p>\n
Requirements:
– Excellent verbal and written communication skills
– Flexibility to work various shifts
– Strong problem-solving abilities and attention to detail
– English knowledge (B2.2+)<\/p>\n
Responsibilities:
– Provide exceptional customer service through various channels (phone, email, chat).
– Assist customers with their inquiries.
– Troubleshoot and resolve issues.
– Identify and escalate priority issues to the appropriate team members or departments.
– Participate in training sessions and ongoing development to stay updated on product knowledge, company policies, and customer service best practices.
– Enter data about customer interactions to the project reports.<\/p>\n
Working terms:
24-7
2 types of shifts: morning (from 7 AM till 3 PM Kyiv time) and day (from 3 PM till 11 PM Kyiv time)
3.27$ * 174 hrs + up to 50$ QA bonus<\/p>\n","protected":false},"excerpt":{"rendered":"
We are seeking enthusiastic Customer Service Representatives (CSRs) to join…<\/p>\n","protected":false},"author":7320,"featured_media":0,"parent":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_mo_disable_npp":"","rwu_salary_min":0,"rwu_salary_max":0,"rwu_salary_currency":"","rwu_salary_period":"","rwu_english_level":"B2","rwu_experience_months":12,"rwu_candidate_countries":"\u0412\u0435\u0441\u044c \u0441\u0432\u0456\u0442","rwu_company_type":"","rwu_industry":"ecommerce","rwu_part_time":false,"rwu_source_views":42,"rwu_source_applications":5,"rwu_source_category":"Support","rwu_source_name":"Djinni.co","rwu_source_url":"https:\/\/djinni.co\/jobs\/851028-customer-support-specialist\/"},"job_category":[63],"job_type":[54],"class_list":["post-4035901","job","type-job","status-publish","hentry","job_category-pidtrimka-kliientiv","job_type-povna-zainiatist"],"yoast_head":"\n