We're hiring a Project Manager (Pod Lead) for our Newsletter Operations team. You'll report to the Operations Manager and lead a pod of Email Marketing Specialists. You'll work closely with Broadcast Managers, QA Managers, designers and writers.
Your job is to make sure things that get started actually get finished. That means SOPs get learned and used, triggered workflows turn into real work, and marketers learn to solve problems on their own. You're the first check between the marketers' work and the Operations Manager. Anything you send up should already include context, analysis and a suggested next step.<\/p>\n
Requirements<\/p>\n
3+ years of experience managing or coaching a team in a fast-paced environment, managing cross-functional teams in a process-driven setting (newsletter, marketing or content operations preferred).
Strong coaching and facilitation skills: you can run case reviews and 1:1s that build skills, not just check status
Structured problem-solving: you can turn a vague issue into a clear analysis with a suggested action
Comfortable tracking health checks, SOP rollouts, growth triggers, paused newsletters, transfers at once, without dropping any
Good judgment on what to fix within the team and what really needs to go up
Experience giving clear, useful feedback to marketers, writers or designers
Very organized and detail-oriented
Strong written and spoken communication, including reviewing and improving replies to subscribers<\/p>\n
Responsibilities<\/p>\n
Watch newsletter health across the pod: growth status, send consistency, segmentation and whether the numbers are right
Check issues that marketers report, and turn them into documented cases with a suggested fix before sending them up
Run team problem-solving sessions, case reviews and regular 1:1s matched to each person's level
Share every SOP and process update, and follow up until it's understood and actually used
Make sure triggered processes (such as growth-stage QA checks) get done and don't stop at a notification; reopen delayed items and assign next steps
Track growth milestones, and make sure promo, broadcast, QA and partner actions happen on time
Help marketers with fixes, drafts and ideas, and review their work before it goes to designers or for approval
Keep track of paused newsletters and what's needed to restart them, so pauses don't drag on
Check writers' work for quality patterns, and track designer tasks from start to finish
Coordinate newsletter transfers and side projects within the pod
Make sure inboxes are monitored across the pod, and review sensitive or complex subscriber replies before they go out.<\/p>\n
Nice to have<\/p>\n
Background in newsletter, marketing or content operations
Hands-on experience with newsletter platforms, growth stages or broadcast workflows
Experience writing or rolling out SOPs
Hands on experience with Notion
Experience with project tracking tools for managing many open items across a team<\/p>\n
What We Offer<\/p>\n
Professional Growth
International and multicultural environment
Career development opportunities
Learning resources and corporate library
Work alongside a high-performing team
Access to modern tools and technologies<\/p>\n
Benefits
Competitive salary
Paid vacation days
Paid sick leave days
Team events and activities
Paid English courses
Multisport card<\/p>\n
Working Environment
Modern office in Poland
Complimentary snacks, drinks, and office perks
Friendly and supportive team<\/p>\n
We'd love to have you join our team of talented professionals!<\/p>\n","protected":false},"excerpt":{"rendered":"
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