You are our ideal candidate if you:
Have English proficiency at B1+ level or higher;
Speak Czech fluently or at a native level;
Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
Previous experience in customer support or sales will be considered an advantage.<\/p>\n
What will you be responsible for?
Handle complex requests from fleet partners and drivers, ensuring timely and accurate resolution;
Collaborate with cross-functional teams (Technical Support, Billing, Customer Support, etc.) to investigate and resolve operational issues;
Review driver and partner profiles, earnings, and account activity to identify discrepancies and support issue resolution;
Attend meetings with fleet partners, document key outcomes, and follow up on action items;
Maintain, update, and analyze operational reports to support the team's daily activities;
Provide operational support to Fleet Specialists and assist with ad hoc projects and administrative tasks;
Contribute to process improvements by identifying inefficiencies and suggesting practical solutions.<\/p>\n
What do we offer?
Paid training;
Stable and timely income (base salary + performance-based bonus tied to real KPIs);
Career growth opportunities (development within the project as well as in other structural departments of the company);<\/p>\n","protected":false},"excerpt":{"rendered":"
You are our ideal candidate if you:Have English proficiency at…<\/p>\n","protected":false},"author":7889,"featured_media":0,"parent":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_mo_disable_npp":"","rwu_salary_min":0,"rwu_salary_max":0,"rwu_salary_currency":"","rwu_salary_period":"","rwu_english_level":"B2","rwu_experience_months":12,"rwu_candidate_countries":"\u0412\u0435\u0441\u044c \u0441\u0432\u0456\u0442","rwu_company_type":"","rwu_industry":"ecommerce","rwu_part_time":false,"rwu_source_views":242,"rwu_source_applications":25,"rwu_source_category":"Support","rwu_source_name":"Djinni.co","rwu_source_url":"https:\/\/djinni.co\/jobs\/805545-customer-support-agent-czech-speaking\/"},"job_category":[63],"job_type":[54],"class_list":["post-4041236","job","type-job","status-publish","hentry","job_category-pidtrimka-kliientiv","job_type-povna-zainiatist"],"yoast_head":"\n