We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That's why strong businesses need strong people.<\/p>\n
Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.<\/p>\n
Now we're looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.<\/p>\n
Your daily adventures include:
Manage an assigned portfolio of VIP players;
Build and maintain strong, long-term relationships with high-value clients;
Provide personalized communication based on player preferences;
Ensure a high level of player satisfaction and engagement;
Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
Offer personalized bonuses and reload promotions within the approved VIP matrix;
Analyze player activity: deposits, bets, win\/loss, frequency, and average bet size;
Handle big wins and big losses with a professional and client-oriented approach;
Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
Identify signs of risky or problematic player behavior;
Escalate relevant cases when necessary;
Follow Responsible Gaming and compliance guidelines.<\/p>\n
What makes you a great match:
1+ years of experience as a VIP Manager \/ VIP Support \/ Customer Retention Specialist (iGaming, betting, crypto);
Proven experience in one-on-one communication with VIP clients (chat\/messengers);
Strong objection-handling and retention skills;
Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
Strong written and verbal communication skills;
English level: B2+ (required);
Fluent in Russian \/ Ukrainian;
Schedule: 5 days on \/ 2 days off, with rotating days off.
Three shifts: 15:0000:00 \/ 11:0020:00 \/ 08:0017:00.<\/p>\n
Benefits:<\/p>\n
Flexible payment options: choose the method that works best for you.
Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
Financial perks: Bonuses for holidays, B-day, work milestones and more – just to show we care.
Learn & grow: We cover courses and certifications and offer real opportunities to grow your career with us.
Benefit \u0421afeteria: Choose what suits you sports, language courses, therapy sessions, and more.
Stay connected: From team-building events to industry conferences we bring people together online, offline, and on stage.
Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.<\/p>\n
If this role sounds like a good fit for you, we'd love to hear from you apply and tell us a bit about yourself.<\/p>\n","protected":false},"excerpt":{"rendered":"
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