About the Company
Media Miami is an independent performance marketing agency focused on building and scaling digital products.
Our core expertise lies in developing and growing media ecosystems for global audiences, with a strong focus on the U.S. market. We operate across key verticals, including finance, health, self-development and pet care delivering relevant insights, practical value, and highly engaging experiences.
Role Overview
We are looking for an ESP Communications Manager to own communication and ticket management with email service providers (ESPs) across a portfolio of 30+ streams in multiple niches.
You will be responsible for managing the full communication cycle with ESP support, compliance, and deliverability teams from submitting and tracking tickets to resolving issues and coordinating the required actions internally.
This is a high-volume, high-responsibility role where strong written communication, attention to detail, risk awareness, and an understanding of how ESP compliance and support teams operate are essential.
You will work closely with email marketers, project managers, and production teams while reporting directly to the Head of Project. For high-stakes situations, you will be expected to identify risks, propose a communication strategy, and align on the approach before responding.
The role may require flexible working hours, including availability aligned with U.S. time zones when urgent ESP communication is required.<\/p>\n
Key Responsibilities
ESP Ticket Management
Submit, track, and manage support tickets with ESPs on behalf of clients
Own tickets from initial submission through final resolution and follow-up
Maintain an organized record of active and resolved tickets across clients and platforms
Prioritize tickets based on urgency, business impact, and potential account risk
Ensure no critical issue or follow-up is missed
Strategic ESP Communication
Write and manage communications with ESP support, compliance, and deliverability teams
Adapt communication style, tone, and approach depending on the ESP, issue, and client context
Prepare responses to compliance flags, abuse complaints, account warnings, and suspension notices
Communicate strategically to support positive outcomes while protecting client accounts
Understand when to provide additional information, clarify a situation, push back, or adjust the communication approach
Risk Identification & Compliance
Identify potential deliverability and compliance risks before they escalate
Assess how current communication or actions may affect future account status
Flag high-risk situations to the Head of Project and recommend an appropriate communication strategy
Monitor ESP policy updates, compliance requirements, and deliverability trends relevant to clients
Ensure communications and actions are aligned with applicable ESP requirements
Internal Coordination
Work closely with email marketers, project managers, and production managers to collect the information required to resolve ESP issues
Translate ESP feedback and requirements into clear, actionable tasks for internal teams
Follow up with internal stakeholders to ensure required changes are implemented
Communicate ticket status, expected timelines, and outcomes to relevant stakeholders
Coordinate the full resolution process between internal teams and external ESPs<\/p>\n
Requirements
Must Have
3+ years of experience working with ESPs, preferably on the ESP side or in support, compliance, deliverability, or communications roles directly interfacing with ESPs
Deep understanding of ESP compliance processes, abuse prevention, and support workflows
Exceptional English level – at least C1
Ability to manage communication and priorities across 30+ streams simultaneously
Strong understanding of how ESP support, compliance, and deliverability teams operate
Strong risk identification and problem-solving skills
Excellent attention to detail and ability to manage multiple ongoing tickets without losing track of follow-ups
Ability to work across multiple niches and client contexts professionally
Strong organizational and communication skills
Ability to work independently while knowing when to escalate high-risk situations
Nice to Have
Direct experience working at an ESP in a support, compliance, or deliverability role
Familiarity with major ESPs and their support and compliance processes
Background in email marketing or marketing operations
Experience working with high-volume email environments<\/p>\n
Who We're Looking For
We're looking for someone who:
Takes ownership and follows issues through to resolution
Thinks several steps ahead and identifies potential risks before they become problems
Communicates clearly, strategically, and professionally
Understands that written communication can directly influence business outcomes
Can manage a high volume of parallel tasks without losing attention to detail
Is comfortable making decisions independently while escalating high-risk situations appropriately
Builds effective relationships with both internal teams and external partners
Can work across different niches and business contexts professionally
Thrives in a fast-paced and constantly changing environment
Is comfortable with flexible working hours when business needs require it<\/p>\n
Professional Growth
International and multicultural environment
Career development opportunities
Learning resources and corporate library
Work alongside a high-performing team
Access to modern tools and technologies
Opportunity to develop expertise in email deliverability, ESP compliance, and performance marketing operations
Benefits
Competitive salary
21 paid vacation days
14 paid sick leave days
Team events and activities
Paid English courses
Multisport card
Working Environment
Modern office in Warsaw, Poland
Remote\/hybrid work opportunities
Complimentary snacks, drinks, and office perks
Friendly and supportive team
Fast-paced startup environment with a high level of autonomy and ownership<\/p>\n
We look forward to meeting you!<\/p>\n","protected":false},"excerpt":{"rendered":"
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