Nomad Group Holding is looking for an experienced Head of Dispatcher Department within a US trucking operation.
We are looking for more than just a strong dispatcher. We need a manager who can organize and lead the team, monitor the department's operational and financial performance, resolve complex issues, and ensure stable and efficient dispatch operations.
Key Responsibilities:
Manage the dispatch team and distribute dispatcher workload;
Maintain dispatch coverage and minimize uncovered trucks;
Monitor dispatcher performance and dispatch service quality;
Track revenue, expenses, lost days, and other operational performance indicators;
Monitor detention, TONU, layover, and related cases;
Resolve escalated and complex driver and broker issues;
Monitor route planning and communication quality;
Identify recurring dispatcher mistakes and implement corrective actions;
Reassign trucks and adjust dispatcher workload when necessary;
Prepare and provide weekly dispatch reports to management;
Ensure accurate documentation and records across Company systems;
Coordinate with Safety, Fleet, Accounting, Claims, and other departments;
Coordinate DOT\/HOS\/compliance-related matters with Safety;
Resolve critical and blocked operational cases in a timely manner.
The role is responsible for monitoring revenue, expenses, lost days, uncovered trucks, detention, TONU, layover, driver complaints, broker issues, and recurring dispatch problems.
Requirements:
Minimum 3 years of experience in US Trucking \/ Dispatch Operations;
Experience as a Dispatch Manager, Dispatch Team Lead, or Senior Dispatcher;
Strong understanding of dispatch workflows and US trucking operations;
Hands-on experience with load boards and broker\/driver communication;
Knowledge of HOS, DOT, and FMCSA requirements;
Experience with DAT, TruckStop, and broker portals;
Strong leadership and management skills;
Ability to lead a team and take ownership of department results;
Strong problem-solving and decision-making skills;
Analytical mindset and ability to work with operational and financial performance metrics;
Strong organizational skills and attention to detail;
English proficiency: C1 or higher.
Our dispatch environment includes Bitrix24, 3CX, corporate Gmail, DAT, TruckStop, broker portals, DataTruck, Samsara, ELD systems, and other US trucking tools.
Working Conditions: Schedule: Monday-Friday, 8:00 AM-5:00 PM Chicago time (Central Time) Work format: Remote Compensation: discussed after the interview
If you have strong US trucking experience, have successfully managed a dispatch team, and are ready to take ownership of department performance, send us your CV.
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