We're excited to invite Client Operations Manager join our team. If you're ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.<\/p>\n
You would be running such tasks as:
Quickly and efficiently resolve customer queries regarding payment issues via chats;
Perform daily monitoring of Operational KPIs;
Troubleshoot technical issues with payment systems and software to support payment processing;
Initiate escalation of issues to the technical team as required;
Improve existing customer support processes and make suggestions for their optimisation to ensure the efficiency of the department.<\/p>\n
Required skills and expertise:
Strong ownership, attention to detail, and organizational skills;
Critical thinking and root cause analysis skills;
Ability to understand customer needs and resolve issues appropriately and professionally;
Ability to work in high workload conditions;
Ability to learn quickly and adapt to changing environments.
English language from Intermediate level.
Willingness to work night shifts: 3:30 – 14:30; 3\/3<\/p>\n
Nice to have:
Experience in resolving issues related to the payments industry;
Previous experience in customer support\/payment specialist or similar position.<\/p>\n
We offer:
100% paid sick leaves;
20 working days of paid vacation;
Medical support;
Benefits Cafeteria (budget for gym\/stomatology\/psychological service & etc.);
Corporate gifts & events.
Professional growth & development:
Competitive salary with annual salary promotions;
The annual budget for professional courses, conferences, workshops, and books;
Internal training courses;
Work with a team of professionals and have the opportunity to share knowledge.
Corporate Culture:
Dynamic and result-oriented work environment;
The ability to influence product development at an early stage;
Openness to new ideas and approaches, healthy team discussions;
No red tape" culture.
Candidate journey:
HR Interview Interview with Team Lead Security check Job Offer<\/p>\n","protected":false},"excerpt":{"rendered":"
We're excited to invite Client Operations Manager join our team….<\/p>\n","protected":false},"author":14162,"featured_media":0,"parent":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_mo_disable_npp":"","rwu_salary_min":0,"rwu_salary_max":0,"rwu_salary_currency":"","rwu_salary_period":"","rwu_english_level":"B1","rwu_experience_months":12,"rwu_candidate_countries":"\u0412\u0435\u0441\u044c \u0441\u0432\u0456\u0442","rwu_company_type":"\u041f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u0432\u0430 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u044f","rwu_industry":"fintech","rwu_part_time":false,"rwu_source_views":133,"rwu_source_applications":37,"rwu_source_category":"Support","rwu_source_name":"Djinni.co","rwu_source_url":"https:\/\/djinni.co\/jobs\/854270-client-operations-manager-night-shifts\/"},"job_category":[63],"job_type":[54],"class_list":["post-4098250","job","type-job","status-publish","hentry","job_category-pidtrimka-kliientiv","job_type-povna-zainiatist"],"yoast_head":"\n