About us: Farsight Vision converts flight footage into digital 2D and 3D twins for real-time intelligence in GNSS-denied environment, making analytics and situational awareness convenient and accessible while saving time and effort. We create multi-layered digital twins of terrain with dynamic tracking and object\/landscape monitoring and predicting. We are looking for a Customer Support Manager who treats customer success as a personal responsibility. This role is for someone who genuinely cares about users, takes ownership of problems end-to-end, and consistently gets things done. You will work closely with clients, product, and internal teams to ensure our platform delivers real value in critical use cases. This is not a ticket-processing role – it's about understanding context, anticipating issues, and proactively helping customers succeed.<\/p>\n
Requirements:
– 2+ years in Account Management, Customer Success, or Client Relations (flexible for less, if you have real cases and strong motivation to make up for it).
– Solid understanding of the B2B sales and client-success cycle: lead, demo, contract, onboarding, renewal.
-Strong written and verbal communication able to explain complex things simply and, just as important, able to listen.
– Proactive by default: you see what needs to happen and do it, without being told twice.
– Able to run multiple accounts and competing priorities at once without letting quality slip.
– Willing to travel across Ukraine and work outside standard hours when the situation calls for it if motivation to support the Defense Forces is real, it shows up here, not just in the interview.
– Basic working experience with CRM tools, commercial proposals, and contracts.<\/p>\n
Responsibilities:
– Own the full client lifecycle for assigned units: inbound request product demo contract signed onboarding active use expanded use license renewal.
– Visit assigned units in the field one to two times a month, building direct relationships with the people who actually use the product, not just the people who signed for it.
– Own account health end-to-end track engagement, catch risk signals early, and escalate before a renewal is in danger, not after.
– Draft commercial proposals and contracts, and keep account documentation current in the CRM.
– Run onboarding for new units and train users hands-on until the product is actually part of how they work.
– \u0422urn field feedback into structured input for product and R&D conclusions, not raw complaints, so the same lesson doesn't get relearned from scratch every quarter. * Represent Farsight Vision at defense-tech events and industry gatherings.<\/p>\n
Would be a plus:
– Experience with technical or complex B2B products
– Experience in defense\/miltech
– Understanding of the structure of Ukraine's Defense Forces, or prior experience working with military units or volunteer organizations
– Experience with defense-tech procurement, export controls, or military testing\/certification processes
– English is not a hard requirement for this role, though comfort reading internal materials in English is a plus<\/p>\n
Working terms
Security Eligibility:
Our products are actively used by the Armed Forces in live operations. As an Estonian-Ukrainian defence technology company handling sensitive operational data, we have a responsibility legal, ethical, and practical to ensure the integrity of everyone on our team.<\/p>\n
All candidates must be able to confirm the following:
– Neither you nor your close relatives (parents, spouse, siblings, children) reside in Russia, Belarus, or temporarily occupied Ukrainian territories
– You have no regular personal, financial, business, or professional contact with individuals in those territories
– You consent to a deeper security verification if the process advances to later stages If any of the above criteria are not met, please do not proceed with your application<\/p>\n
Application Process:
1. Apply with your CV and a brief cover letter explaining your interest and relevant experience.
2. Walk us through how you would handle a unit that went silent three weeks into onboarding what would you check, who would you call?
3. Interview with the Head of Account Management&Customer Support and relevant stakeholders.<\/p>\n","protected":false},"excerpt":{"rendered":"
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