{"id":4119148,"date":"2026-10-30T15:21:25","date_gmt":"2026-10-30T13:21:25","guid":{"rendered":"https:\/\/remoteworkukraine.com\/ua\/remote-job\/head-of-customer-success-and-operations-saas-pos-software\/"},"modified":"2026-10-30T16:45:13","modified_gmt":"2026-10-30T14:45:13","slug":"head-of-customer-success-and-operations-saas-pos-software-upup-10-30-2026","status":"publish","type":"job","link":"https:\/\/remoteworkukraine.com\/ua\/remote-job\/head-of-customer-success-and-operations-saas-pos-software-upup-10-30-2026\/","title":{"rendered":"Head of Customer Success and Operations (SaaS \/ POS Software)"},"content":{"rendered":"<p>\u041f\u0440\u0438\u0432\u0456\u0442!<\/p>\n<p>\u041c\u0438 \u0432 UpUp \u0448\u0443\u043a\u0430\u0454\u043c\u043e Head of Customer Success &amp; Operations, \u044f\u043a\u0438\u0439 \u043e\u0447\u043e\u043b\u0438\u0442\u044c \u0442\u0430 \u0440\u043e\u0437\u0432\u0438\u0432\u0430\u0442\u0438\u043c\u0435 \u043d\u0430\u043f\u0440\u044f\u043c 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loyalty-\u043f\u0440\u043e\u0433\u0440\u0430\u043c\u0438, \u0440\u0435\u043f\u043e\u0440\u0442\u0438\u043d\u0433 \u0442\u0430 \u0456\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0438 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u0457 \u0431\u0456\u0437\u043d\u0435\u0441\u0443.<\/p>\n<p>\u0417\u0430\u0440\u0430\u0437 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u044f \u0430\u043a\u0442\u0438\u0432\u043d\u043e \u0440\u043e\u0437\u0432\u0438\u0432\u0430\u0454 \u043d\u043e\u0432\u0456 POS Software \u0440\u0456\u0448\u0435\u043d\u043d\u044f, \u0442\u043e\u043c\u0443 \u043c\u0438 \u0448\u0443\u043a\u0430\u0454\u043c\u043e \u043b\u044e\u0434\u0438\u043d\u0443, \u044f\u043a\u0430 \u0437\u043c\u043e\u0436\u0435 \u0441\u0438\u0441\u0442\u0435\u043c\u043d\u043e \u0432\u0438\u0431\u0443\u0434\u0443\u0432\u0430\u0442\u0438 \u0432\u0441\u0456 \u043f\u0440\u043e\u0446\u0435\u0441\u0438 \u0432\u0437\u0430\u0454\u043c\u043e\u0434\u0456\u0457 \u0437 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\u043b\u044e\u0434\u0435\u0439:<br \/>3 Customer Support Specialists, \u044f\u043a\u0456 \u0437\u0430\u0439\u043c\u0430\u044e\u0442\u044c\u0441\u044f \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u043e\u044e \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432, \u043e\u043d\u0431\u043e\u0440\u0434\u0438\u043d\u0433\u043e\u043c \u0456 \u0441\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u044f\u043c \u043d\u0430\u0432\u0447\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u043a\u043e\u043d\u0442\u0435\u043d\u0442\u0443: \u0441\u0442\u0430\u0442\u0435\u0439, \u0442\u0443\u0442\u043e\u0440\u0456\u0430\u043b\u0456\u0432, FAQ \u0442\u0430 \u0432\u0456\u0434\u0435\u043e \u0434\u043b\u044f YouTube.<br \/>1 Upsell Specialist, \u044f\u043a\u0438\u0439 \u0432\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u0430\u0454 \u0437\u0430 \u043a\u043e\u043c\u0443\u043d\u0456\u043a\u0430\u0446\u0456\u044e \u0437 \u043f\u043e\u0442\u0435\u043d\u0446\u0456\u0439\u043d\u0438\u043c\u0438 \u0442\u0430 \u043d\u0430\u044f\u0432\u043d\u0438\u043c\u0438 \u043a\u043b\u0456\u0454\u043d\u0442\u0430\u043c\u0438, \u0430 \u0442\u0430\u043a\u043e\u0436 \u0440\u043e\u0437\u0432\u0438\u0442\u043e\u043a \u0434\u043e\u0434\u0430\u0442\u043a\u043e\u0432\u0438\u0445 \u043f\u0440\u043e\u0434\u0430\u0436\u0456\u0432.<\/p>\n<p>\u0422\u0432\u043e\u0454 \u0437\u0430\u0432\u0434\u0430\u043d\u043d\u044f: \u043e\u0447\u043e\u043b\u0438\u0442\u0438 \u0446\u044e \u043a\u043e\u043c\u0430\u043d\u0434\u0443, \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0443\u0432\u0430\u0442\u0438 \u0457\u0457 \u0440\u043e\u0431\u043e\u0442\u0443, \u043f\u043e\u0431\u0443\u0434\u0443\u0432\u0430\u0442\u0438 \u043d\u0435\u043e\u0431\u0445\u0456\u0434\u043d\u0456 \u043f\u0440\u043e\u0446\u0435\u0441\u0438 \u0442\u0430 \u043f\u043e\u0441\u0442\u0443\u043f\u043e\u0432\u043e \u0440\u043e\u0437\u0432\u0438\u0432\u0430\u0442\u0438 \u043d\u0430\u043f\u0440\u044f\u043c. \u041c\u0438 \u043d\u0435 \u043e\u0447\u0456\u043a\u0443\u0454\u043c\u043e, \u0449\u043e \u0442\u0438 \u0431\u0443\u0434\u0435\u0448 \u043e\u0441\u043e\u0431\u0438\u0441\u0442\u043e \u0437\u0430\u0439\u043c\u0430\u0442\u0438\u0441\u044f \u0432\u0441\u0456\u043c\u0430 \u043d\u0430\u043f\u0440\u044f\u043c\u0430\u043c\u0438 \u043e\u0434\u043d\u043e\u0447\u0430\u0441\u043d\u043e. \u041d\u0430\u0442\u043e\u043c\u0456\u0441\u0442\u044c \u0448\u0443\u043a\u0430\u0454\u043c\u043e \u043b\u044e\u0434\u0438\u043d\u0443, \u044f\u043a\u0430 \u0437\u043c\u043e\u0436\u0435 \u0432\u0438\u0437\u043d\u0430\u0447\u0430\u0442\u0438 \u043f\u0440\u0456\u043e\u0440\u0438\u0442\u0435\u0442\u0438, \u043e\u0440\u0433\u0430\u043d\u0456\u0437\u043e\u0432\u0443\u0432\u0430\u0442\u0438 \u0440\u043e\u0431\u043e\u0442\u0443 \u043a\u043e\u043c\u0430\u043d\u0434\u0438, \u0432\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0443\u0432\u0430\u0442\u0438 \u0435\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u0456 \u0456\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0438 \u0442\u0430 \u0432\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u0430\u0442\u0438 \u0437\u0430 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u0438.<\/p>\n<p>\u0429\u043e \u0442\u0438 \u0431\u0443\u0434\u0435\u0448 \u0440\u043e\u0431\u0438\u0442\u0438<br \/>Customer Success &amp; Customer Experience<br \/>\u041f\u043e\u0431\u0443\u0434\u0443\u0432\u0430\u0442\u0438 \u0446\u0456\u043b\u0456\u0441\u043d\u0443 \u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u0432\u0437\u0430\u0454\u043c\u043e\u0434\u0456\u0457 \u0437 \u043a\u043b\u0456\u0454\u043d\u0442\u0430\u043c\u0438 \u043d\u0430 \u0432\u0441\u0456\u0445 \u0435\u0442\u0430\u043f\u0430\u0445 customer journey.<br \/>\u0420\u043e\u0437\u0432\u0438\u0432\u0430\u0442\u0438 \u043f\u0440\u043e\u0446\u0435\u0441\u0438 onboarding, customer support, customer education \u0442\u0430 retention.<br \/>\u0412\u0438\u0437\u043d\u0430\u0447\u0430\u0442\u0438 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043d\u0456 \u043c\u0456\u0441\u0446\u044f \u0432 \u043a\u043b\u0456\u0454\u043d\u0442\u0441\u044c\u043a\u043e\u043c\u0443 \u0434\u043e\u0441\u0432\u0456\u0434\u0456 \u0442\u0430 \u0432\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0443\u0432\u0430\u0442\u0438 \u043f\u043e\u043a\u0440\u0430\u0449\u0435\u043d\u043d\u044f.<br \/>\u041f\u043e\u0431\u0443\u0434\u0443\u0432\u0430\u0442\u0438 \u0441\u0438\u0441\u0442\u0435\u043c\u043d\u0443 \u0440\u043e\u0431\u043e\u0442\u0443 \u0437\u0456 \u0437\u0431\u043e\u0440\u043e\u043c, \u0430\u043d\u0430\u043b\u0456\u0437\u043e\u043c \u0442\u0430 \u043f\u0435\u0440\u0435\u0434\u0430\u0447\u0435\u044e customer feedback \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u0432\u0456\u0439 \u043a\u043e\u043c\u0430\u043d\u0434\u0456.<br \/>\u0420\u043e\u0437\u0432\u0438\u0432\u0430\u0442\u0438 \u043f\u0440\u043e\u0430\u043a\u0442\u0438\u0432\u043d\u0443 \u043a\u043e\u043c\u0443\u043d\u0456\u043a\u0430\u0446\u0456\u044e \u0437 \u043a\u043b\u0456\u0454\u043d\u0442\u0430\u043c\u0438, \u0430 \u043d\u0435 \u043b\u0438\u0448\u0435 \u0440\u0435\u0430\u0433\u0443\u0432\u0430\u043d\u043d\u044f \u043d\u0430 \u0457\u0445\u043d\u0456 \u0437\u0432\u0435\u0440\u043d\u0435\u043d\u043d\u044f.<\/p>\n<p>Team Management &amp; Operations<br \/>\u041a\u0435\u0440\u0443\u0432\u0430\u0442\u0438 \u043d\u0430\u044f\u0432\u043d\u043e\u044e \u043a\u043e\u043c\u0430\u043d\u0434\u043e\u044e, \u0440\u043e\u0437\u043f\u043e\u0434\u0456\u043b\u044f\u0442\u0438 \u0432\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u0430\u043b\u044c\u043d\u0456\u0441\u0442\u044c \u0442\u0430 \u043f\u0440\u0456\u043e\u0440\u0438\u0442\u0435\u0442\u0438.<br \/>\u0424\u043e\u0440\u043c\u0443\u0432\u0430\u0442\u0438 \u0442\u0430 \u0432\u0434\u043e\u0441\u043a\u043e\u043d\u0430\u043b\u044e\u0432\u0430\u0442\u0438 \u0440\u043e\u0431\u043e\u0447\u0456 \u043f\u0440\u043e\u0446\u0435\u0441\u0438, \u0440\u0435\u0433\u043b\u0430\u043c\u0435\u043d\u0442\u0438, \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0438 \u043a\u043e\u043c\u0443\u043d\u0456\u043a\u0430\u0446\u0456\u0457 \u0442\u0430 \u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u0435\u0441\u043a\u0430\u043b\u0430\u0446\u0456\u0439.<br \/>\u0412\u0438\u0437\u043d\u0430\u0447\u0430\u0442\u0438 KPI \u0442\u0430 \u0441\u0442\u0432\u043e\u0440\u044e\u0432\u0430\u0442\u0438 \u043f\u0440\u043e\u0437\u043e\u0440\u0443 \u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u043e\u0446\u0456\u043d\u043a\u0438 \u0435\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0456 \u043a\u043e\u043c\u0430\u043d\u0434\u0438.<br \/>\u0412\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0443\u0432\u0430\u0442\u0438 \u0456\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0438 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u0457, CRM, helpdesk \u0442\u0430 AI-\u0440\u0456\u0448\u0435\u043d\u043d\u044f \u0434\u043b\u044f \u043e\u043f\u0442\u0438\u043c\u0456\u0437\u0430\u0446\u0456\u0457 \u0440\u043e\u0431\u043e\u0442\u0438.<br \/>\u041f\u043b\u0430\u043d\u0443\u0432\u0430\u0442\u0438 \u0440\u043e\u0437\u0432\u0438\u0442\u043e\u043a \u043a\u043e\u043c\u0430\u043d\u0434\u0438 \u0432\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u043d\u043e \u0434\u043e \u0437\u0440\u043e\u0441\u0442\u0430\u043d\u043d\u044f \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0443 \u0442\u0430 \u043a\u043b\u0456\u0454\u043d\u0442\u0441\u044c\u043a\u043e\u0457 \u0431\u0430\u0437\u0438.<\/p>\n<p>Customer Education &amp; Communications<br \/>\u041f\u043e\u0431\u0443\u0434\u0443\u0432\u0430\u0442\u0438 \u0441\u0438\u0441\u0442\u0435\u043c\u043d\u0438\u0439 \u043f\u0456\u0434\u0445\u0456\u0434 \u0434\u043e \u0441\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u044f \u043d\u0430\u0432\u0447\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0442\u0430 \u0456\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0456\u0439\u043d\u043e\u0433\u043e \u043a\u043e\u043d\u0442\u0435\u043d\u0442\u0443.<br \/>\u041e\u0440\u0433\u0430\u043d\u0456\u0437\u043e\u0432\u0443\u0432\u0430\u0442\u0438 \u0440\u043e\u0437\u0432\u0438\u0442\u043e\u043a knowledge base, FAQ, tutorials, help articles \u0442\u0430 YouTube-\u043a\u043e\u043d\u0442\u0435\u043d\u0442\u0443.<br \/>\u0420\u043e\u0437\u0432\u0438\u0432\u0430\u0442\u0438 \u043a\u043e\u043c\u0443\u043d\u0456\u043a\u0430\u0446\u0456\u0457 \u0449\u043e\u0434\u043e \u043d\u043e\u0432\u0438\u0445 \u0444\u0443\u043d\u043a\u0446\u0456\u0439, \u043e\u043d\u043e\u0432\u043b\u0435\u043d\u044c \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0443 \u0442\u0430 \u043c\u043e\u0436\u043b\u0438\u0432\u043e\u0441\u0442\u0435\u0439 \u0439\u043e\u0433\u043e \u0432\u0438\u043a\u043e\u0440\u0438\u0441\u0442\u0430\u043d\u043d\u044f.<br \/>\u0412\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0443\u0432\u0430\u0442\u0438 email-\u043a\u043e\u043c\u0443\u043d\u0456\u043a\u0430\u0446\u0456\u0457, onboarding sequences \u0442\u0430 \u0456\u043d\u0448\u0456 \u0456\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0438 \u0432\u0437\u0430\u0454\u043c\u043e\u0434\u0456\u0457 \u0437 \u043a\u043e\u0440\u0438\u0441\u0442\u0443\u0432\u0430\u0447\u0430\u043c\u0438.<br \/>\u0410\u043d\u0430\u043b\u0456\u0437\u0443\u0432\u0430\u0442\u0438 \u0435\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u0456\u0441\u0442\u044c \u043a\u043e\u043d\u0442\u0435\u043d\u0442\u0443 \u0442\u0430 \u043a\u043e\u043c\u0443\u043d\u0456\u043a\u0430\u0446\u0456\u0439, \u043f\u043e\u043a\u0440\u0430\u0449\u0443\u0432\u0430\u0442\u0438 \u0457\u0445 \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0456 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u0456\u0432.<\/p>\n<p>Retention, Growth &amp; Upsell<br \/>\u0420\u043e\u0437\u0440\u043e\u0431\u043b\u044f\u0442\u0438 \u043f\u0456\u0434\u0445\u043e\u0434\u0438 \u0434\u043e \u043f\u0456\u0434\u0432\u0438\u0449\u0435\u043d\u043d\u044f \u0437\u0430\u0434\u043e\u0432\u043e\u043b\u0435\u043d\u043e\u0441\u0442\u0456 \u0442\u0430 \u0443\u0442\u0440\u0438\u043c\u0430\u043d\u043d\u044f \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432.<br \/>\u0412\u0438\u044f\u0432\u043b\u044f\u0442\u0438 \u043c\u043e\u0436\u043b\u0438\u0432\u043e\u0441\u0442\u0456 \u0434\u043b\u044f upsell \u0442\u0430 cross-sell \u0441\u0435\u0440\u0435\u0434 \u043d\u0430\u044f\u0432\u043d\u043e\u0457 \u043a\u043b\u0456\u0454\u043d\u0442\u0441\u044c\u043a\u043e\u0457 \u0431\u0430\u0437\u0438.<br \/>\u0421\u0442\u0432\u043e\u0440\u044e\u0432\u0430\u0442\u0438 \u043f\u0440\u043e\u0446\u0435\u0441\u0438 \u043a\u043e\u043c\u0443\u043d\u0456\u043a\u0430\u0446\u0456\u0457, \u044f\u043a\u0456 \u0434\u043e\u043f\u043e\u043c\u0430\u0433\u0430\u044e\u0442\u044c \u043a\u043b\u0456\u0454\u043d\u0442\u0430\u043c \u043a\u0440\u0430\u0449\u0435 \u0432\u0438\u043a\u043e\u0440\u0438\u0441\u0442\u043e\u0432\u0443\u0432\u0430\u0442\u0438 \u043f\u0440\u043e\u0434\u0443\u043a\u0442 \u0456 \u0432\u0456\u0434\u043a\u0440\u0438\u0432\u0430\u0442\u0438 \u0434\u043b\u044f \u0441\u0435\u0431\u0435 \u0434\u043e\u0434\u0430\u0442\u043a\u043e\u0432\u0456 \u043c\u043e\u0436\u043b\u0438\u0432\u043e\u0441\u0442\u0456.<br \/>\u0411\u0440\u0430\u0442\u0438 \u0443\u0447\u0430\u0441\u0442\u044c \u0443 \u0440\u043e\u0437\u0432\u0438\u0442\u043a\u0443 customer marketing, \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u0432\u0438\u0445 \u043a\u0430\u043c\u043f\u0430\u043d\u0456\u0439 \u0442\u0430 \u0456\u043d\u0448\u0438\u0445 growth-\u0456\u043d\u0456\u0446\u0456\u0430\u0442\u0438\u0432.<br \/>\u0410\u043d\u0430\u043b\u0456\u0437\u0443\u0432\u0430\u0442\u0438 \u043f\u043e\u0432\u0435\u0434\u0456\u043d\u043a\u0443 \u0442\u0430 \u043f\u043e\u0442\u0440\u0435\u0431\u0438 \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432, \u0437\u043d\u0430\u0445\u043e\u0434\u0438\u0442\u0438 \u043c\u043e\u0436\u043b\u0438\u0432\u043e\u0441\u0442\u0456 \u0434\u043b\u044f \u0440\u043e\u0437\u0432\u0438\u0442\u043a\u0443 \u0431\u0456\u0437\u043d\u0435\u0441\u0443.<\/p>\n<p>\u0429\u043e \u043c\u0438 \u043e\u0447\u0456\u043a\u0443\u0454\u043c\u043e<br \/>3+ \u0440\u043e\u043a\u0438 \u0434\u043e\u0441\u0432\u0456\u0434\u0443 \u0443 Customer Success, Customer Experience, Customer Support Operations \u0430\u0431\u043e \u0441\u0443\u043c\u0456\u0436\u043d\u0438\u0445 \u043d\u0430\u043f\u0440\u044f\u043c\u0430\u0445.<br \/>\u041f\u0440\u0430\u043a\u0442\u0438\u0447\u043d\u0438\u0439 \u0434\u043e\u0441\u0432\u0456\u0434 \u0443\u043f\u0440\u0430\u0432\u043b\u0456\u043d\u043d\u044f \u043a\u043e\u043c\u0430\u043d\u0434\u043e\u044e \u0430\u0431\u043e \u043f\u043e\u0431\u0443\u0434\u043e\u0432\u0438 \u0442\u0430 \u043e\u043f\u0442\u0438\u043c\u0456\u0437\u0430\u0446\u0456\u0457 customer-facing \u043f\u0440\u043e\u0446\u0435\u0441\u0456\u0432.<br \/>\u0420\u043e\u0437\u0443\u043c\u0456\u043d\u043d\u044f SaaS-\u0431\u0456\u0437\u043d\u0435\u0441\u0443, customer lifecycle, onboarding, retention \u0442\u0430 customer engagement.<br \/>\u0414\u043e\u0441\u0432\u0456\u0434 \u0432\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0435\u043d\u043d\u044f \u0430\u0431\u043e \u043e\u043f\u0442\u0438\u043c\u0456\u0437\u0430\u0446\u0456\u0457 CRM, helpdesk, knowledge base \u0442\u0430 \u0456\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0456\u0432 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u0457.<br \/>\u0412\u043c\u0456\u043d\u043d\u044f \u043f\u0440\u0430\u0446\u044e\u0432\u0430\u0442\u0438 \u0437 \u043c\u0435\u0442\u0440\u0438\u043a\u0430\u043c\u0438, \u0432\u0438\u0437\u043d\u0430\u0447\u0430\u0442\u0438 KPI \u0442\u0430 \u043f\u0440\u0438\u0439\u043c\u0430\u0442\u0438 \u0440\u0456\u0448\u0435\u043d\u043d\u044f \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0456 \u0434\u0430\u043d\u0438\u0445.<br \/>\u0420\u043e\u0437\u0443\u043c\u0456\u043d\u043d\u044f \u043f\u0440\u0438\u043d\u0446\u0438\u043f\u0456\u0432 customer communications, email marketing \u0442\u0430 customer education.<br \/>\u0412\u043f\u0435\u0432\u043d\u0435\u043d\u0430 \u0430\u043d\u0433\u043b\u0456\u0439\u0441\u044c\u043a\u0430 B2+\/C1 \u0434\u043b\u044f \u043a\u043e\u043c\u0443\u043d\u0456\u043a\u0430\u0446\u0456\u0457 \u0437 \u0430\u043c\u0435\u0440\u0438\u043a\u0430\u043d\u0441\u044c\u043a\u0438\u043c\u0438 \u043a\u043b\u0456\u0454\u043d\u0442\u0430\u043c\u0438.<br \/>\u0421\u0430\u043c\u043e\u0441\u0442\u0456\u0439\u043d\u0456\u0441\u0442\u044c, \u0441\u0438\u0441\u0442\u0435\u043c\u043d\u0435 \u043c\u0438\u0441\u043b\u0435\u043d\u043d\u044f \u0442\u0430 \u0433\u043e\u0442\u043e\u0432\u043d\u0456\u0441\u0442\u044c \u0431\u0440\u0430\u0442\u0438 \u0432\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u0430\u043b\u044c\u043d\u0456\u0441\u0442\u044c \u0437\u0430 \u0440\u043e\u0437\u0432\u0438\u0442\u043e\u043a \u0446\u0456\u043b\u043e\u0433\u043e \u043d\u0430\u043f\u0440\u044f\u043c\u0443.<\/p>\n<p>\u0411\u0443\u0434\u0435 \u043f\u043b\u044e\u0441\u043e\u043c<br \/>\u0414\u043e\u0441\u0432\u0456\u0434 \u0440\u043e\u0431\u043e\u0442\u0438 \u0437 B2B SaaS-\u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0430\u043c\u0438 \u0434\u043b\u044f \u0430\u043c\u0435\u0440\u0438\u043a\u0430\u043d\u0441\u044c\u043a\u043e\u0433\u043e \u0440\u0438\u043d\u043a\u0443.<br \/>\u0414\u043e\u0441\u0432\u0456\u0434 \u0443 FinTech, POS, Payments \u0430\u0431\u043e Retail Software.<br \/>\u041f\u0440\u0430\u043a\u0442\u0438\u0447\u043d\u0438\u0439 \u0434\u043e\u0441\u0432\u0456\u0434 \u043f\u043e\u0431\u0443\u0434\u043e\u0432\u0438 Customer Success \/ Support \u0444\u0443\u043d\u043a\u0446\u0456\u0457 \u0437 \u0440\u0430\u043d\u043d\u044c\u043e\u0433\u043e \u0435\u0442\u0430\u043f\u0443.<br \/>\u0414\u043e\u0441\u0432\u0456\u0434 \u0456\u0437 customer marketing, lifecycle marketing, upsell \u0442\u0430 cross-sell.<br \/>\u0412\u0438\u043a\u043e\u0440\u0438\u0441\u0442\u0430\u043d\u043d\u044f AI-\u0456\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0456\u0432 \u0434\u043b\u044f \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u0457 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438, \u0430\u043d\u0430\u043b\u0456\u0442\u0438\u043a\u0438 \u0442\u0430 \u043a\u043e\u043d\u0442\u0435\u043d\u0442\u0443.<\/p>\n<p>\u0429\u043e \u0434\u043b\u044f \u043d\u0430\u0441 \u0432\u0430\u0436\u043b\u0438\u0432\u043e<br \/>\u041c\u0438 \u0448\u0443\u043a\u0430\u0454\u043c\u043e \u043b\u044e\u0434\u0438\u043d\u0443, \u044f\u043a\u0430 \u0431\u0430\u0447\u0438\u0442\u044c \u0437\u0430 \u043e\u043a\u0440\u0435\u043c\u0438\u043c\u0438 \u0437\u0432\u0435\u0440\u043d\u0435\u043d\u043d\u044f\u043c\u0438 \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432 \u0448\u0438\u0440\u0448\u0443 \u043a\u0430\u0440\u0442\u0438\u043d\u0443.<\/p>\n<p>\u041d\u0430\u043f\u0440\u0438\u043a\u043b\u0430\u0434, \u044f\u043a\u0449\u043e \u043a\u043e\u0440\u0438\u0441\u0442\u0443\u0432\u0430\u0447\u0456 \u0440\u0435\u0433\u0443\u043b\u044f\u0440\u043d\u043e \u0437\u0432\u0435\u0440\u0442\u0430\u044e\u0442\u044c\u0441\u044f \u0437 \u043e\u0434\u043d\u0430\u043a\u043e\u0432\u0438\u043c\u0438 \u043f\u0438\u0442\u0430\u043d\u043d\u044f\u043c\u0438, \u0434\u043b\u044f \u043d\u0430\u0441 \u0432\u0430\u0436\u043b\u0438\u0432\u043e \u043d\u0435 \u043f\u0440\u043e\u0441\u0442\u043e \u0448\u0432\u0438\u0434\u0448\u0435 \u0432\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u0430\u0442\u0438 \u043d\u0430 \u0446\u0456 \u0437\u0432\u0435\u0440\u043d\u0435\u043d\u043d\u044f, \u0430 \u0437\u0440\u043e\u0437\u0443\u043c\u0456\u0442\u0438 \u0457\u0445\u043d\u044e \u043f\u0440\u0438\u0447\u0438\u043d\u0443: \u043c\u043e\u0436\u043b\u0438\u0432\u043e, \u043f\u043e\u0442\u0440\u0456\u0431\u043d\u043e \u043f\u043e\u043a\u0440\u0430\u0449\u0438\u0442\u0438 onboarding, \u0441\u0442\u0432\u043e\u0440\u0438\u0442\u0438 tutorial, \u0437\u043c\u0456\u043d\u0438\u0442\u0438 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u0432\u0443 \u043a\u043e\u043c\u0443\u043d\u0456\u043a\u0430\u0446\u0456\u044e \u0430\u0431\u043e \u043f\u0435\u0440\u0435\u0434\u0430\u0442\u0438 \u043f\u0440\u043e\u043f\u043e\u0437\u0438\u0446\u0456\u044e \u043a\u043e\u043c\u0430\u043d\u0434\u0456 \u0440\u043e\u0437\u0440\u043e\u0431\u043a\u0438.<\/p>\n<p>\u0422\u0430\u043a \u0441\u0430\u043c\u043e customer support \u0434\u043b\u044f \u043d\u0430\u0441 \u043d\u0435 \u043b\u0438\u0448\u0435 \u0432\u0438\u0440\u0456\u0448\u0435\u043d\u043d\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c. \u0426\u0435 \u043c\u043e\u0436\u043b\u0438\u0432\u0456\u0441\u0442\u044c \u043a\u0440\u0430\u0449\u0435 \u0440\u043e\u0437\u0443\u043c\u0456\u0442\u0438 \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432, \u043f\u0456\u0434\u0432\u0438\u0449\u0443\u0432\u0430\u0442\u0438 \u0457\u0445\u043d\u044e 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\u043f\u0440\u043e\u043f\u043e\u043d\u0443\u0432\u0430\u0442\u0438 \u0456\u0434\u0435\u0457, \u0430 \u0439 \u043e\u0440\u0433\u0430\u043d\u0456\u0437\u043e\u0432\u0443\u0432\u0430\u0442\u0438 \u0457\u0445 \u0440\u0435\u0430\u043b\u0456\u0437\u0430\u0446\u0456\u044e.<\/p>\n<p>\u0429\u043e \u043c\u0438 \u043f\u0440\u043e\u043f\u043e\u043d\u0443\u0454\u043c\u043e<br \/>Full-time, remote.<br \/>\u0420\u043e\u0431\u043e\u0442\u0443 \u0437 \u0440\u0435\u0430\u043b\u044c\u043d\u0438\u043c SaaS-\u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u043c \u0434\u043b\u044f \u0430\u043c\u0435\u0440\u0438\u043a\u0430\u043d\u0441\u044c\u043a\u043e\u0433\u043e \u0440\u0438\u043d\u043a\u0443.<br \/>\u041d\u0430\u044f\u0432\u043d\u0443 \u043a\u043e\u043c\u0430\u043d\u0434\u0443, \u043f\u0440\u043e\u0446\u0435\u0441\u0438 \u044f\u043a\u043e\u0457 \u043c\u043e\u0436\u043d\u0430 \u0432\u0434\u043e\u0441\u043a\u043e\u043d\u0430\u043b\u044e\u0432\u0430\u0442\u0438 \u0442\u0430 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&amp;&#8230;<\/p>\n","protected":false},"author":15250,"featured_media":0,"parent":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_mo_disable_npp":"","rwu_salary_min":0,"rwu_salary_max":0,"rwu_salary_currency":"","rwu_salary_period":"","rwu_english_level":"B2","rwu_experience_months":36,"rwu_candidate_countries":"\u0412\u0435\u0441\u044c \u0441\u0432\u0456\u0442","rwu_company_type":"\u041f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u0432\u0430 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u044f","rwu_industry":"fintech","rwu_part_time":false,"rwu_source_views":25,"rwu_source_applications":5,"rwu_source_category":"Head Chief","rwu_source_name":"Djinni.co","rwu_source_url":"https:\/\/djinni.co\/jobs\/856006-head-of-customer-success-and-operations-saas-\/"},"job_category":[62],"job_type":[54],"class_list":["post-4119148","job","type-job","status-publish","hentry","job_category-kerivnitstvo-ta-menedzhment","job_type-povna-zainiatist"],"yoast_head":"<!-- This site is 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