We are looking for a Head of VIP to build and scale the VIP function within a fast-growing crypto casino. This is a hands-on leadership role focused on proactive, high-touch player management and full ownership of the VIP cohort's revenue and retention.
You will set the standard for how high-value players are managed, lead the VIP team, and align cross-functional stakeholders around retention outcomes.<\/p>\n
Key Responsibilities
Own VIP segment NGR, retention, and reactivation.
Drive proactive player management: read play and deposit patterns, anticipate churn, and intervene before a high-value player goes dormant.
Run VIP segmentation and tiering. Promote rising players early; identify at-risk whales and protect them.
Own personalized comps, bonuses, and gifting within strict margin discipline (comp-to-NGR).
Build and maintain VIP dashboards leadership needs to see cohort health in real time.
Keep the program inside compliance and responsible gambling boundaries.<\/p>\n
Team Leadership
Build, lead, and coach the VIP team. Set service standards, coverage, and response SLAs.
Establish workflows and rituals for proactive player outreach and escalation.
Foster a culture of ownership, data discipline, and relationship-driven service.
Work cross-functionally with CRM, Payments, Product, Risk, and Compliance to keep the VIP experience seamless.<\/p>\n
Requirements
4+ years in iGaming VIP or player development, with time spent leading people or owning a cohort's revenue.
Proven track record of growing VIP retention and revenue, with numbers to back it.
Deep understanding of high-value player psychology and the full player lifecycle.
Data discipline: cohorts, LTV, churn, comp ROI, dashboards over gut feel.
Hands-on comp and bonus management within margin constraints.
Crypto casino experience and comfort with crypto-native high rollers.
Experience building or scaling a VIP function from an early stage.
English B2 or higher.<\/p>\n
Mindset
Autonomous with high ownership.
Proactive, not reactive – you reach the player before the player reaches the exit.
Relationship-driven but data-disciplined.<\/p>\n
What We Offer
Competitive compensation.
Challenging and high-impact tasks that drive professional growth.
Strong senior-level team and collaborative environment.
Fast decision-making and minimal bureaucracy.
Remote-first setup – work from anywhere or visit the office.
Investment in learning: courses, certifications, and internal knowledge sharing.
Healthy work-life balance: no overtime, no micromanagement.
Modern equipment: MacBook, Starlink, PowerBank.
Bonuses for maternity leave and childbirth.
Additional internal perks and benefits.<\/p>\n","protected":false},"excerpt":{"rendered":"
We are looking for a Head of VIP to build…<\/p>\n","protected":false},"author":1757,"featured_media":0,"parent":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_mo_disable_npp":"","rwu_salary_min":0,"rwu_salary_max":0,"rwu_salary_currency":"","rwu_salary_period":"","rwu_english_level":"B2","rwu_experience_months":48,"rwu_candidate_countries":"\u0412\u0435\u0441\u044c \u0441\u0432\u0456\u0442","rwu_company_type":"\u041f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u0432\u0430 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u044f","rwu_industry":"gambling","rwu_part_time":false,"rwu_source_views":27,"rwu_source_applications":7,"rwu_source_category":"Marketing","rwu_source_name":"Djinni.co","rwu_source_url":"https:\/\/djinni.co\/jobs\/856168-head-of-vip\/","rwu_apply_url":""},"job_category":[65],"job_type":[54],"class_list":["post-4125575","job","type-job","status-publish","hentry","job_category-marketing-prodazhi","job_type-povna-zainiatist"],"yoast_head":"\n