We are looking for a Senior ServiceNow ITOM & CMDB Consultant for a German IT consultancy that delivers ServiceNow projects to clients ranging from mid-sized companies to large enterprises, across many industries. You will design and build ITOM and CMDB solutions that give clients end-to-end visibility of their hybrid IT. You will also advise decision-makers on their roadmap. If you want to be a trusted advisor as well as a hands-on architect, this role is for you.<\/p>\n
Key details
Location: Remote within the EU, with occasional team meetings in Stuttgart and client visits
Start: ASAP
Seniority: Senior
Language: Fluent English and German (business level)<\/p>\n
What you'll do
Design CMDB and CSDM architectures that act as a single source of truth and are ready for AI use cases
Use Discovery, Service Mapping and integrations to give end-to-end visibility across hybrid IT
Turn alerts into actionable insights with Event Management and AIOps approaches
Model services rather than systems to support impact analysis and automation
Evaluate new ServiceNow features, including Generative AI such as Now Assist for ITOM
Advise decision-makers, run workshops and build roadmaps for mid-sized and large organisations<\/p>\n
What you bring
Several years of ServiceNow ITOM experience: Discovery, Event Management, Service Mapping, CMDB
Strong knowledge of CSDM and service-oriented architecture design
Experience with IRE, Patterns and integrations such as Service Graph Connectors
Comfort working with both enterprise stakeholders and mid-sized businesses
Fluent German<\/p>\n
Nice to have:
CIS Discovery or CIS Event Management certification
First experience with AIOps or Generative AI<\/p>\n
What you can expect
Varied projects across industries and company sizes
Remote-first work, with occasional in-person team meetings and client visits
Room to shape client roadmaps and work with new ServiceNow capabilities, including Generative AI<\/p>\n","protected":false},"excerpt":{"rendered":"
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