Hi! We are looking for a VIP Managers Team Lead (LATAM) to head our team.
We are seeking a Team Lead for our personal account managers in the LATAM GEO. Right from the start, you will help build the team: hiring managers, establishing VIP player management processes, and preparing the team for regional growth.<\/p>\n
We expect you to:
Be fluent in Portuguese (B2 level or higher) for communication with both the team and players.
Have 1+ years of experience in team management.
Understand player retention principles, personalized communication, and bonus mechanics.
Know how to organize team workflows, provide actionable feedback, and track key performance metrics.<\/p>\n
Your key responsibilities:
Participate in hiring and onboarding personal managers.
Organize daily team operations and distribute VIP players among account managers.
Build communication workflows for VIP players: define standards, scripts, quality control, and handle escalations.
Coach managers, conduct regular communication reviews, and help the team improve performance.
Monitor VIP player activity, retention, and development; prepare reports and propose data-driven improvements.
Collaborate with CRM, Bonuses, Analytics, and local GEO Support teams.<\/p>\n
Nice to have:
Experience working with Latin American markets.
Experience building a team or launching a VIP department from scratch.
Understanding of Argentinian Spanish nuances and localized player communication.<\/p>\n
What we offer:
24 paid vacation days, 14 sick leave days, and 5 personal days off.
Flexible working hours start between 9:00 AM and 11:00 AM.
Health insurance.
Performance-based bonuses for individual and team achievements.
Education reimbursement, internal meetups, workshops, and access to a corporate LMS with courses.<\/p>\n
Interested in this role? Send us your CV we'd love to get to know you!<\/p>\n","protected":false},"excerpt":{"rendered":"
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