About XWP

Who You Are

• You are a proactive problem solver, both identifying opportunities and offering solutions
• You care about the success of your customers in achieving their business objectives.
• You are comfortable building relationships with C-level executives and frontline contributors alike
• You balance strong personal initiative with a bias for understanding and alignment
• You would find work-life harmony with the give and take of schedule flexibility and work needs that extend across many time zones (Americas, Europe, Australia)
• You value autonomy and have the self-management skills to operate dependably in a fully remote role.

What You’ve Done

• You’ve completed at least a bachelor’s degree or have an equal amount of successful account management experience.
• You’ve spent at least 5 years succeeding in a professional environment, with some of that time being in the IT service industry.
• You’ve used Google Analytics to monitor website performance and traffic patterns
• You’ve been responsible for crafting impeccably written communications for executives.
• You’ve balanced competing priorities across dozens of outstanding tasks with timeliness and attention to detail.
• You’ve worked collaboratively with distributed team members and clients across cultures and timezones

• You’ve worked in a WordPress web development agency environment
• You have a history of active participation in the open-source software community, extra bonus points for participation in the WordPress community.

What You’ll Do Here

• Lead regular asynchronous check-ins with XWP clients, keeping them up to date on how projects are going, and sharing helpful insights with customers.
• Arrange and conduct monthly 1:1 meetings with client stakeholders
• Escalate any problems, issues, or opportunities to the CRO or Head of Delivery
• Proactively monitor client website analytics to identify trends, risks, and opportunities that can positively impact their business.
• Represent XWP to some of the most exciting brands in technology and publishing
• Participate in client onsite events (when safe) in cities like New York, San Francisco, and Los Angeles

• Capture and share testimonial quotes, team wins, and client success stories with Marketing to support case study development.
• Work closely with project managers and other delivery team leaders to find the best path for both project and account successes.
• Keep the Sales team well informed through the daily use and maintenance of the Hubspot CRM.
• Keep a pulse on what is happening in the WordPress community, and the Web Development community at large through contact with engineering, product, and design leaders at XWP.

What Success Looks Like

• High levels of reported customer satisfaction as received by their feedback, ongoing engagement, and growth investment
• High rates of conversion from initial projects to long term partnerships
• Regular public reviews of XWP’s services in places like Clutch, Linkedin, and Twitter.
• Participation and activation within XWP’s environment and remote culture
• Proactive engagement and awareness of data and web performance metrics

Payscale and Benefits

• Trust and support from your colleagues (we look out for each other and work together towards our shared goals and vision)
• The rewards of a highly collaborative culture (we’re a team, not a working group)
• Remote work done right! High levels of schedule flexibility, time to invest in family, caregiving, and interests outside of work
• The chance to play an important part in helping XWP achieve its full potential and make a meaningful difference for our team members and the open web
• A starting pay range of USD $25-40 per hour (equivalent to about $50,000 to $75,000 per year at full-time)
• Unleash+ allowance of $2,500 per year to enrich your life

Are you intrigued?