Remote Customer Service Specialist (10 views)

Hong Kong
June 1, 2023
Time zones: JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)

  • Become an expert in our platform and products so you can answer questions of all types
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries through various channels
  • Lead product demos with potential customers
  • Manage onboarding and education of new and existing customers
  • Work closely with other team members to constantly improve and document help articles and videos with the goal of reducing customer support enquiries and empowering customers to self serve their queries as much as possible
  • Provide feedback on the efficiency of the customer support process by identifying areas for improvement and leading initiatives to implement such improvements
  • Work closely with product, leadership and customers to provide insight and help to constantly improve the software and all aspects of the business
  • At least 5 years experience as a Account Executive, Customer Support, Customer Success or similar role, preferably within B2B SaaS
  • Exceptional interpersonal, verbal and written communication skills
  • Proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principal
  • Comfortable in a remote work environment
  • Fluency in English a must (other languages beneficial but not required)
  • Must be very self motivated & have great self management skills
  • Given the remote nature of the role, must be able to utilise asynchronous communication methods with the team over text, audio or video on platforms like Slack
  • Understanding of self storage or similar property sectors not required but a big plus
  • Competitive pay
  • Work from anywhere you want
  • Flexible working hours (results are what matter)
  • Generous holiday allowance
  • Comprehensive health insurance