Customer Support Specialist

Who we are
Interaction Partners is a Switzerland-based company at the intersection of investor relations and AI. Our core product, DIRO (Digital Investor Relations Officer), is an AI-powered IR assistant deployed by listed companies in Switzerland, e.g. at BKW. schedulR, our IR
platform, powers event management, news distribution, and CRM workflows for Swiss and German listed companies and SIX, the Swiss Exchange. Our clients rely on these platforms on the days that matter most to them. Support is not a side function here it is how we keep that trust.

Investor relations does not run on office hours. Listed companies publish results before the market opens, investors and journalists react immediately, and IR teams need answers while the day is still being shaped. That is why our support day starts early.
We are looking for a Customer Support Specialist who covers the early window every day 06:00 to 09:00 CET plus roughly one further hour scheduled as you see fit. During the core window you are the first point of contact for our clients: listed companies, their IR
teams, and their agencies. When no requests come in, you work on client assignments, open tickets, and platform and data improvements.
This is a role for someone who enjoys solving problems for people, is comfortable around software, and takes quality seriously in IR, a wrong number or a broken link is a public problem.

What you will do
Be available every day from 06:00 to 09:00 CET as the first point of contact for client requests the window in which results, news, and event publications go live.
Support clients with specific problems: understand the issue, resolve what you can directly, and escalate cleanly to the right person when you cannot.
Execute the tasks clients have mandated us with publishing news and events, updating IR content, maintaining distribution lists, and similar recurring work.
Maintain and improve data quality across our platforms: check what comes in, correct what is wrong, and fix the cause rather than the symptom.
Document recurring issues and suggest improvements to our processes, ourproducts, and how we explain them to clients.
Work directly with our product and engineering team: you see the problems first, so your feedback shapes what gets built.

Required
1+ year of experience in customer support, service desk, or a client-facing operations role.
Affinity for software and a basic understanding of how it works you are not afraid of a CMS, an admin panel, or a settings page, and you can describe a bug precisely.
Client orientation: you are a friendly problem solver who stays calm and clear whensomeone is under time pressure.
Must be located in the European Union
Fluent English, written and spoken.
Reliability and a focus on quality you check your work before it goes out.
Comfortable working remotely and independently, without close supervision.

Nice to have
German, written and spoken a large part of our client base is Swiss and German.
Exposure to investor relations, financial services, or another regulated environment.
Familiarity with support tooling and basic data work ticketing systems, spreadsheets, simple queries.

Mindset & approach
You take ownership of a request until it is actually resolved, not until it is passed on.
You are precise: in IR, details are not cosmetic.
You would rather fix the underlying cause once than handle the same ticket every week.
You communicate clearly and without jargon our clients are IR and finance people, not engineers.

Why work with us
An early, compact day your core hours are done by 09:00 CET and the rest of the day is your own.
Direct access to the founding team and an interesting client base: listed companies and SIX Swiss Exchange.
Small, friendly and collaborative team.
No politics, the better argument wins.
Fully remote.
A small, profitable, and growing company with real scope to grow with it.