Technical support engineer (night)

We are currently seeking a qualified and experienced Technical support (night) engineer to join our team.

Preferred skills:
– Working experience in gambling support/tech support teams;
– Working experience with RMG projects.

Must have skills:
– Strong user of Jira Software/Jira service management/Any desk/ Google workspace, etc.
– English level: Upper-Intermediate;
– Strong verbal and corporate communication skills;
– Understanding of the software lifecycle;
– Ability to learn quickly and work as a part of a team;
– A challenging and inquiring mind;
– Attention to detail and tenacity;
– Quick logical thinking;
– Sociability, communicability;

Responsibilities:
– Monitoring of high-priority services,
– Testing: performance and the new functionality used;
– Diagnostics and solution of user problems when working with the software used;
– Prioritizing user requests;
– Providing individual solutions for customers based on their business needs.
– Working hours from 21:00 to 9:00 (2/2)