Chat Manager / Concierge Service Manager

Зарплата: $500–$700

Company: A fast-growing Ukrainian company operating two international brands
Location: Remote
Type: Full-time. Evening and Night Shifts.
Language: English (external communication), Ukrainian (internal communication)

About Us

We are a fast-growing Ukrainian company operating two international brands: one specializing in full-service short-term rental property management (Airbnb and vacation rentals across Canada, the USA, and Dubai) and one operating in the health and wellness space, helping adults look and feel their best through evidence-based treatments delivered by licensed providers.

Together, our two brands are growing fast, and we're hiring a Chat Manager / Concierge Service Manager to join our remote support team. In this role, you'll manage guest communication for our short-term rental brand and client communication for our health and wellness brand, giving you exposure to two very different industries.

Responsibilities

Respond to guest inquiries and messages for our short-term rental brand on platforms like Airbnb and VRBO
Respond to client inquiries and messages for our health and wellness brand across chat, email, and other support channels
Handle guest and client requests, concerns, and questions in a timely, polite, and professional manner
Coordinate check-ins, check-outs, and special requests with internal operations staff
Support health and wellness clients with general inquiries and appointment/consultation scheduling, routing any clinical questions to the appropriate licensed provider (no medical advice is given by this role)
Manage guest and client communication during evening and night shifts
Ensure high standards of hospitality and customer/client satisfaction across both brands

Requirements

English: Intermediate to Upper-Intermediate (written and spoken)
Strong writing skills with a polite, clear, and professional tone
Experience in customer support or hospitality is a plus
Comfortable communicating with two different types of customers (short-term rental guests and health & wellness clients)
Ability to multitask and manage multiple chats
Stable internet connection
Responsible and responsive during assigned shifts

What We Offer

Long-term remote position with a growing international company operating two brands
Evening and night shift availability
Supportive team and clear communication processes
Valuable experience across the hospitality/property tech and health & wellness industries
Monthly salary tied to the US dollar