Operations Manager

Who we are
Icon Finance is an international financial service: crypto and fiat exchange, cash operations, bank transfers (SEPA/SWIFT), invoice payments, financial consulting. HQ in Warsaw, operational locations across Asia, Latin America and Europe, a global partner network.

We're growing faster than our operational structure can keep up: profit has doubled in recent years, with new products, legal entities and locations added. Team of 30+ people spread across different departments.
We're looking for someone who will take ownership of the company's operations and become the CEO's right hand.

What you'll be doing
Auditing current processes across the company and its departments
Designing, integrating and automating processes for current and new products
Coordinating department work and the company's operational rhythm
Monitoring department KPIs, dashboards and regular reporting to leadership
Managing escalations and resolving problem situations
Building an accounting and customer service system: SLAs, standards, quality metrics
Unit economics for directions and initiatives: calculation, control, decisions on scaling or shutting down
Operational support of the partner network and payment channels
Implementing and developing operational systems: CRM/ERP, regulations, documentation
Managing department heads: goals, execution control, involvement in hiring and evaluation
Cross-functional projects: launching new products, locations and legal entities
Coordinating with Finance, Legal and Compliance on operational matters

Success criteria
First 3 months: onboarding, monitoring metrics, learning the product and deal economics, launching the accounting system
From month 4: meeting task deadlines, independently closing escalations, client metrics within norms, financial results of managed directions

Requirements
Experience in operational management of high-risk financial services: exchange services, OTC, payment platforms, P2P, crypto-processing
Management experience: team of 810+, including department heads
Hands-on involvement in processes, not just oversight via reports
Understanding of deal economics: margin, costs, cash flow
Ability to push unpopular decisions through with argumentation
Fluent Russian
English B2+
Daily use of AI tools
Time zone CET±3

Nice to have
Experience building accounting or customer service systems from scratch
Experience managing a remote team across different time zones
Experience with process automation: CRM/ERP, integrations, AI

Terms
Fully remote, full-time
$2,5003,500/month USD (depending on experience), paid on the 1st5th
Salary increase after probation and upon transition to COO
Bonuses for results in the first 6 months
After transitioning to COO variable pay based on financial impact of initiatives
Vacation: +5 days per quarter, up to 20 days/year
Unlimited sick leave
Training: 50% of course cost covered by default, up to 100% if justified; internal trainings fully covered by the company
Coworking compensation up to $200 USD/month
Direct access to the CEO and owner

Selection stages
Call with HR (3040 minutes)
Test task (up to 4 hours, paid)
Interview with CEO and owner
Offer