Customer Support Agent

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our players, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

Requirements
– Previous experience in Customer Support and IGaming is a must
– Excellent written communication skills in English (B2+)
– Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
– Strong multitasking skills and attention to details
– Ability to work both independently and as part of a team
– Passion for providing high-quality customer service in a fast-paced environment

Responsibilities
– Provide professional and timely support to users via live chat and email
– Handle player inquiries, complaints, and requests with empathy and accuracy
– Escalate complex or sensitive cases to the relevant departments
– Ensure compliance with internal quality standards and communication guidelines
– Maintain up-to-date knowledge of games, promotions, and internal procedures
– Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

Working conditions
– Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
– Vacation days and paid sick leavebecause your rest matters.
– A competitive compensation that truly reflects your skills and expertise.
– Employee referral bonus and gifts to celebrate your special occasions.
– 50% financial support for learning expenses to supercharge your professional growth!
– A positive atmosphere where you always feel respected and truly belong.
– Inspirational team-building activities that turn colleagues into best friends.
– Wellness benefits: We'll support your sports passions, from yoga classes to gym memberships.

Send your resume immediately!