Customer Support Specialist

We are seeking enthusiastic Customer Service Representatives (CSRs) to join our team. This position involves handling customer inquiries and support for 7 distinct projects, SaaS mostly and 1 e-commerce project. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to manage multiple tasks effectively.

Requirements:
– Excellent verbal and written communication skills
– Flexibility to work various shifts
– Strong problem-solving abilities and attention to detail
– English knowledge (B2.2+)

Responsibilities:
– Provide exceptional customer service through various channels (phone, email, chat).
– Assist customers with their inquiries.
– Troubleshoot and resolve issues.
– Identify and escalate priority issues to the appropriate team members or departments.
– Participate in training sessions and ongoing development to stay updated on product knowledge, company policies, and customer service best practices.
– Enter data about customer interactions to the project reports.

Working terms:
24-7
2 types of shifts: morning (from 7 AM till 3 PM Kyiv time) and day (from 3 PM till 11 PM Kyiv time)
3.27$ * 174 hrs + up to 50$ QA bonus