CRM Manager

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a CRM Manager to join our team!

Requirements
– 2+ years of experience in CRM or email marketing;
– Hands-on experience with Customer.io and other ESP/CDP tools (Mailchimp, SendGrid, Klaviyo, or similar);
– Experience working with multiple communication channels: email, SMS, push notifications, in-app messages, and pop-ups;
– Understanding of trigger-based and automated communications;
– Basic knowledge of HTML/CSS and experience working with HTML email templates;
– Practical understanding of email deliverability, including domain/IP warm-up strategies, sender reputation monitoring, and spam risk prevention.
– Understanding of key CRM metrics (open rate, click rate, conversion, retention, churn, etc.);
– Understanding of deliverability nuances and anti-spam policies;
– Ability to work independently and take responsibility for results.

Responsibilities
– Manage CRM communications across email, SMS, push notifications, in-app messages, and pop-ups;
– Plan, launch, and control CRM campaigns based on the communication plan;
– Analyze CRM and promo campaign performance using key metrics;
– Make conclusions and suggest improvements based on data;
– Run A/B tests and analyze test results;
– Build, maintain, and optimize automated and trigger-based communication flows;
– Segment users based on behavior, activity, and lifecycle stage;
– Manage email templates, including basic HTML/CSS edits and ensuring the logical consistency of dynamic content;
– Monitor email deliverability, domain reputation, and spam indicators, and implement actions to maintain healthy sending performance.
– Prepare and present CRM performance reports for stakeholders, including management and cross-functional teams.
– Continuously optimize communication processes, tools, and approaches;
– Work with product and analytics teams to improve user experience and key metrics.

What are the conditions and bonuses?
An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;
Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;
Laptop & all necessary equipment for work according to the ecosystem standards;
Paid vacations, personal events days, days off;
Paid sick leave;
Medical insurance;
Referral program enjoy cooperation with your colleagues and get the bonus;
Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;
Sport benefit;
Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;
Company events, team buildings.