Operations Manager / COO

We are a group of companies that has been operating globally since 2020. We are represented on the market by several sports and casino brands. Over the past year, we have successfully doubled our scale and received the Best Sportsbook Operator award at the SiGMA Awards. We continue to grow actively and are looking for a COO / Operations Manager to lead the operational side of our product.
The ideal candidate has hands-on experience in the industry, is organized and motivated, and wants to grow with the product. We offer a pleasant atmosphere, opportunities for growth, competitive compensation and bonuses.

What you will do:
Ensure smooth operation of all operational processes of the product
Manage the product's operations on the platform side: back office, configurations, and work with the platform provider
Coordinate work between teams (CRM, Payments, Risk/Anti-fraud, Support, Marketing, Tech)
Optimize processes to increase efficiency and reduce costs
Set goals and KPIs for teams and monitor their achievement
Analyze key metrics and data for decision-making
Take part in developing the operational strategy and adapt it to market trends
Participate in launching new brands, markets, and product features
Manage operational risks
Build relationships with partners and providers

Requirements:
Experience at Parimatch and/or in other projects on the GR8 Tech platform is a must
3+ years in the Gambling industry in an operations role (Operations Manager, Head of Operations, Head of Casino/Sportsbook, COO, or similar)
Deep understanding of the gambling product's structure: casino, sportsbook, payments, CRM, risk, support
Hands-on experience with the back office and platform-side operational processes
Strong skills in business process documentation and task management
Experience launching a product or brand in a new market and hitting KPIs is a big plus
Understanding of digital marketing channels and affiliate programs
Data-driven approach: able to analyze metrics and make decisions based on them
English: B2+
Additional languages are a plus

Soft skills:
Clear communication
Problem-solving and critical thinking
Adaptability
Teamwork
Time management

What we offer:
Remote work
Flexible working hours
Competitive salary paid on time
Friendly and proactive team
No bureaucracy, unnecessary reports, or calls
20 days of paid leave, 5 sick days; public holidays are days off