Casino Manager

We are looking for a Casino Manager with hands-on experience in online casino operations who will take ownership of the day-to-day casino product: game content, lobby management, bonuses, providers, performance analysis, and player-related cases.
We need someone who understands how an online casino works from the inside comfortable working with Casino Admin Panels, configuring bonuses, analyzing game performance, and investigating game and bonus-related issues.

What You Will Do
Casino Content & Lobby Management
Manage the game lobby, categories, filters, and game collections.
Manage game positioning across Featured, Recommended, New Games, and other sections.
Create seasonal and promotional game collections.
Monitor game performance and optimize visibility and positioning.
Control game availability and GEO restrictions.
Coordinate new game releases, replacements, and removals.

Game Providers Management
Communicate with game providers and aggregators on operational and promotional topics.
Coordinate the integration and launch of new providers and games.
Coordinate new releases, promotional activities, and special conditions.
Handle operational and technical game-related issues.
Work with game sessions, rounds, bet/win discrepancies, and other game incidents.
Monitor the performance of individual games and providers.

Casino Performance & Analytics
Monitor key Casino KPIs: GGR, NGR, turnover, bets, active players, deposits.
Analyze game and provider performance.
Identify top-performing and underperforming casino content.
Analyze player behavior and gaming preferences.
Prepare regular reports and recommendations based on performance data.

Casino Promotions & Bonuses
Plan and launch casino promotions.
Create and configure bonuses in the Casino Admin Panel.
Control bonus mechanics, activation conditions, and eligibility criteria.
Ensure bonuses are available to the correct player segments.
Monitor automated bonuses and verify correct bonus crediting and wagering.
Work closely with CRM/Retention teams on casino-related campaigns.
Analyze bonus and promotional campaign performance.

Retention & VIP
Collaborate with CRM/Retention teams on casino-related campaigns.
Define and manage casino player segments.
Prepare relevant offers for VIP and high-value players.
Use player and gaming data to support retention and reactivation campaigns.

Player Cases & Troubleshooting
Handle game and bonus-related cases escalated by the Support team.
Investigate game sessions, rounds, bets, wins, and bonus history in the Admin Panel.
Resolve cases involving stuck games, missing bets/wins, incorrect bonus crediting, or wagering issues.
Request additional information from providers and aggregators when required.
Make decisions on cases and provide Support with the final resolution.
Identify recurring issues and coordinate their resolution with relevant teams.

Player Feedback & Compliance
Monitor player feedback across review and affiliate platforms.
Identify recurring complaints, product issues, and negative trends.
Coordinate with Support/Operations on relevant player cases.
Escalate critical issues to responsible teams.
Use player feedback to identify opportunities to improve casino content and product experience.
Control GEO and game restrictions.
Ensure casino operations comply with Responsible Gambling requirements together with relevant teams.

What We Expect
1+ year of experience in iGaming / online casino.
Hands-on experience working with a Casino Admin Panel.
Mandatory experience configuring and managing casino bonuses.
Understanding of key Casino KPIs: GGR, NGR, turnover, bets, active players, deposits.
Understanding of game lobby management, casino content, player segmentation, and promotional mechanics.
Ability to analyze performance data and make data-driven decisions.

Will be a plus:
Experience working directly with game providers and aggregators.
Experience investigating game sessions, rounds, bets, wins, and bonus history.
Experience resolving complex game and bonus-related cases.
Experience working with VIP / high-value players.
Experience collaborating with CRM/Retention teams.