Project Manager Creatio CRM / ERP Implementations

About SYNTECH Digital

We are an official Creatio partner and product company. SYNTECH delivers complex CRM/ERP implementations for clients in manufacturing, logistics, HR, and finance, using our own Marketplace product suite as part of the solution toolkit.

Responsibilities
Own implementation projects end-to-end: from kick-off and requirements gathering to UAT and go-live
Collect and document business requirements (BRD, Scope, User Stories, functional specs)
Plan sprints, track deadlines and budget, manage scope changes
Act as the primary client contact: demos, progress reports, expectation management
Coordinate developers, QA, and analysts; remove blockers and escalate risks early
Contribute to pre-sales: effort estimation, solution scoping, commercial proposal preparation
Maintain structured project documentation and risk registers throughout delivery
Requirements
2+ years of PM experience in CRM / ERP or IT implementation projects
Understanding of the Creatio platform or comparable CRM/ERP (Salesforce, Microsoft Dynamics, HubSpot)
Proven experience writing BRD, SRS, and Scope documents
Agile / Scrum or hybrid methodology experience
Confident communication with business stakeholders and C-level
Analytical mindset, attention to detail, systematic approach
English B1+

Nice to Have
Creatio certification, PMP, or PRINCE2
Domain experience in manufacturing, HR, logistics, or finance
Basic technical understanding: API integrations, databases, business process automation
Key KPIs
Estimation accuracy 20% deviation from actuals
% of milestones delivered on time
Client NPS after project close
Minimal unplanned scope changes post kick-off

We Offer
Competitive salary + performance bonus for successful project delivery
Diverse industry portfolio no two projects alike
SYNTECH's own Marketplace modules as part of your solution toolkit
Flexible 5-day schedule, fully remote
24 days paid vacation
Growth to Head of Delivery or Partner track