Account Manager (Ad Accounts Support)

We provide ad account management services to media buyers and agencies across major advertising platforms. You'll be their main point of contact the person who knows what's going on, responds quickly, and gets things resolved. Most of your day is chat-based. You need to know the ad ecosystem well enough to give accurate answers quickly.

Responsibilities:
Provide prompt, effective support aligned with company standards via chat, occasional video calls when needed
Onboard new clients, walk them through the service, set expectations, build trust from day one
Deliver and manage ad accounts, handling appeals, monitor status and spend, handle ID reviews
Resolve account issues, bans, unlocks, proxy errors and keep clients in the loop throughout
Identify upsell and cross-sell opportunities, support retention of existing clients
Track patterns in account performance and client behavior; flag insights that can improve the product or process
Work closely with other departments

Requirements:
Background in affiliate marketing or media buying – a must
Understanding how Ad Accounts work from the inside
B2+ English, written and verbal
Comfortable working independently across shifts
Proven ability to take initiative and resolve issues

We Offer:
Remote work from anywhere
Unlimited paid vacation days
5-day week with weekend shifts (Sat or Sun)
Working hours: 10:00-19:00 or 11:00-20:00 (Kyiv time)
10 paid sick days
English classes
Take part in conferences worldwide