Senior Technical Writer ID94768

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Why join us
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! 🙂

About the role
We are looking for a Senior Technical Writer to design and automate AI-driven software documentation for end users, developers, and system integrators.

The mandatory requirements are 4+ years of technical writing experience, prompt engineering and AI tools, APIs, systems and data models, Git, YAML, or Markdown, and an upper-intermediate English level.

Must haves
4+ years of technical writing experience, with demonstrated expertise in software documentation (SaaS, cloud platforms, or developer-focused content).
Deep familiarity with prompt engineering and ability to design effective prompts, configure AI tools, and iterate based on output quality to achieve consistent documentation.
Strong understanding of documentation architecture and information design. Ability to analyze different documentation types and design patterns that scale.
Technical comfort with APIs, event streaming, batch processing, system architecture, and data models. Ability to understand complex concepts and write documentation that captures them accurately.
Proficiency with Markdown, YAML, Git, and version-controlled workflows. Comfortable in code editors and command-line environments.
Strong written and verbal communication skills, with an ability to write clear, user-centered documentation and communicate technical concepts to diverse audiences.
Attention to detail and excellent organizational skills with the ability to manage multiple priorities and maintain consistency across documentation systems.
Problem-solving mindset with ability to think critically about processes and advocate for improvements to documentation systems and workflows.
Experience in fast-paced, cross-functional product environments with the ability to adapt to changing priorities.
Bachelor's degree in computer science, English, or a related field, or equivalent work experience.
Upper-intermediate English level.

Nice to haves
Loyalty product, MarTech, or B2B SaaS experience preferred.
Redocly documentation framework for API references.

What you will do
Partner with product, engineering, and operations teams to understand documentation needs and user workflows, then design documentation architecture and automation patterns that serve multiple audiences end users, developers, and system integrators.
Establish documentation standards and build governance and quality gates directly into the automation system to ensure all generated documentation user guides, API documentation, integration guides, in-product help, and release notes maintains consistency and user value.
Build and refine prompt templates, style guides, and content models that enable developers and writers to generate consistent, high-quality documentation at scale.
Write, edit, and review documentation to model excellence, validate automation output quality, and identify patterns that strengthen prompts and templates.
Measure documentation impact using analytics and user feedback to identify gaps and inform improvements to the automation system, content strategy, and documentation approach.
Document all systems, configurations, prompts, and decision logic thoroughly so the team can maintain, evolve, and improve the automation system independently.

The benefits of joining us
Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office whatever makes you the happiest and most productive.

Meet Our Recruitment Process
Asynchronous stage An automated, self-paced track that helps us move faster and give you quicker feedback:
Short online form to confirm basic requirements
3060 minute skills assessment via Codility a platform founded in Poland that helps us provide quicker feedback and streamline this stage of the process.
5-minute introduction video
Synchronous stage Live interviews
Technical interview with our engineering team (scheduled at your convenience)
Final interview with your future teammates
If it's a match you'll get an offer!