Customer Service Manager Premium Lighting

About us:
VC Gallery Milan is a lighting showroom in Milan and an online store. We are an official
dealer of Visual Comfort & Co. (Ralph Lauren, Kelly Wearstler, AERIN and others) and
serve interior designers, architects and homeowners across Europe.
What you will do:
Reply to client requests by email, phone and WhatsApp, quickly and in the client's
language.
Help clients choose: understand the project, prepare selections and quotes.
Guide each order through payment, delivery and after-sales questions.
Keep clients informed: what happens next and when.
Check stock and lead times with our operations team and keep HubSpot up to date.
What we need
2+ years in customer service or account management with international clients.
Upper-Intermediate English or higher, written and spoken.
Clear, polite writing: you answer the question the client actually asked.
You are comfortable on the phone.
You are careful with prices, VAT and terms.
Available Monday to Saturday in Milan time, 5 working days a week.
Nice to have:
Italian.
Another European language.
Experience in premium retail, interiors, furniture or lighting.
HubSpot or another CRM.
We offer:
Remote work.
Premium brands and clients who come to us themselves.
Clear processes and AI tools for selections and quotes.
Salary
Process
Intro call in English short written task final interview.