Fintech Support Manager

PayAdmit is looking for a Fintech Support Manager to join our team!

Essential professional and personal skills:

– Working experience at the same position in Fintech 1+ years;
– Processing of incoming requests in the mode of chats and mail (b2c/b2b);
– Monitoring the work of key clients and internal services;
– Strong knowledge of fiat/crypto transaction flow
– Experience in JIRA and Confluence service would be a plus;
– High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;
– English at least Intermediate.

Responsibilities:

– Handling B2C/B2B requests from partners/clients.
– Solving issues with customers' exchanges.
– Reserve rebalancing.
– Transactional monitoring in the back office.
– Rate adjustment under the control of financial manager/team lead.
– Working with negative reviews on exchange monitoring websites.

Working conditions:

– Work schedule 10:00 – 19:00
– Remote work;
– We provide all the necessary tools for your successful and comfortable work;
– Learning English at the expense of the company;
– Regular team building at the expense of the company;
– Ability to switch between projects and try yourself in different roles.