Vendor Operations Specialist Premium Lighting

About us:
VC Gallery Milan is a lighting showroom in Milan and an online store. We are an official dealer of Visual Comfort & Co. (Ralph Lauren, Kelly Wearstler, AERIN and others), work with Italian and European brands, and serve interior designers, architects and homeowners across Europe.
What you will do:
Place client orders with our suppliers and follow each one until delivery.
Get answers from suppliers on stock, lead times and prices for our sales team.
Solve problems with orders: delays, damaged goods, returns and refunds.
Work with couriers on shipping, tracking and customs.
Keep orders and supplier communication up to date in HubSpot.
What we need:
2+ years in supplier operations, purchasing, order management or e-commerce operations.
Upper-Intermediate English or higher, written.
You follow up until you get a clear answer, and no order is left without a status.
You are careful with numbers, product codes and documents.
Basic understanding of international shipping, customs and VAT.
Available Monday to Friday in Milan time.
Nice to have:
Italian.
Experience in furniture, lighting or interiors.
HubSpot or another CRM, Shopify.
We offer:
Full-time remote work.
Premium brands and established suppliers across Italy and Europe.
Clear processes and modern tools (HubSpot, Shopify, AI).
Process:
Intro call in English short written task final interview.