Customer Support Team Lead

We are seeking a highly qualified Customer Support Team Lead to join our fastgrowing iGaming startup. Our team combines deep industry expertise, many years of handson experience, and a strong professional network – making us ambitious, highly capable, and ready to scale.

Key Responsibilities:

Recruiting, onboarding, mentoring, and developing the support team.
Developing and implementing processes, procedures, and quality standards.
Monitoring team performance and ensuring adherence to key metrics (CSAT, response time, etc.).
Managing support tools, and other platforms.
Ensuring high customer service standards in a 24/7 dynamic environment.
Collaborating with other departments to enhance the customer experience.
Improving communication processes with clients Increased response speed and quality.
Implementation of a service desk and control of task processing.
Creation of reports and analytics for the department.

Requirements:

Proven experience in a similar role within the iGaming industry.
Strong understanding of Tier1 market specifics.
Excellent leadership skills and experience managing teams.
Outstanding communication and organizational abilities.
Ability to analyze data and deliver detailed reports.
English proficiency at B1+ level.

We offer:

Work in an international Tier1 iGaming environment.
Remote format with flexible schedule.
Competitive compensation and performance bonuses.
Opportunity to shape global marketing strategy and scale a Tier1 product.
Collaborative, multicultural team atmosphere.